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Business Profile

Major Appliance Dealers

TA Appliance Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Major Appliance Dealers.

Complaints

This profile includes complaints for TA Appliance Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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TA Appliance Inc has 5 locations, listed below.

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/01/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dec 2 2023 I purchased several appliances at TA in Kitchener. One was a ******* Induction Cooktop. The sales rep advised us that this cooktop was the best in the market and it was extremely faster than any other cooktop. After having the product for a few months I called for service because the unit was taking three times to cook. If I use three or more burners it slows down to less than 50% capacity. I was advised there is nothing they can do to help me as this is how it works. I called again at a later time complaining about the something and they told me if they came out they would charge me (I have extended warranty) if they didn't find anything wrong with it. They had to come out to my house to look at the fridge so the technician once again said nothing is wrong with the cooktop. I've been struggling to use this unit for the time I've had it so I decided that I must complain again. This time I'm being told that this cooktop does NOT function at full capacity and you cannot use all 5 burners at once. To obtain full capacity you must only use max 3 burners and it must follow a diagram found on pg 25 of the owners manual. If I use the full 5 burners it takes me two to three times longer to cook. I explained my situation to their customer services and they said they can't help. I advised that this is not what I was sold. I was sold a powerful cooktop. They told me to go to the manufacturer who advised me this is how the unit operates. I then decided to go in in person to get some more info. Yesterday Dec 21 I went in and approached another sales person and asked about the exact same unit as if I was interested in purchasing. I specifically asked do all 5 burners work at full capacity at once and she told me yes they do. Needless to say I advised her of my situation and she indicated that the manufactures sales reps have miss informated TA sales reps. I asked to have a manager review my situation and they refuse to help me.

      Business Response

      Date: 02/01/2024

      Customer purchased appliances in August 2022 and were delivered in December 2022. Customer Service has spoken to this customer on multiple occasions regarding her cook top as well as her fridge and have tried to assist by setting up numerous service calls with the manufacturer through the warranty. Each time the manufacturer sends a tech out they find the unit is working as designed and that there is nothing wrong with the unit. The manufacturer has also explained that to the customer that the unit is working as designed. The store manager has also spoken to this customer about the situation and again explained the same information as well. It is the manufacturer's policy that if the tech goes to the home and there is no issue that a customer can be charged. TA has no control over the manufacturer and techs and the policies regarding their service.

      TA has contacted the manufacturer regarding this and they advised they can arrange service but if they go out and find no issue customer will be charged.

      There will not be a exchange authorized for this at this time as the unit is working as it should.

      Customer Answer

      Date: 04/01/2024



      Complaint: ********



      I am rejecting this response because TA appliances sold me a product indicating all 5 buners would work at full power while in use.  It is only after using the cooktop that I realized that it does not.  I can only use 3 (using the diagram provided  by the manufactor) at full power.  Which it also not true.  If I use the 3 combinations provided the cooktop does NOT cook at full power.  I purchased a 5 burner cooktop but yet I can only use 2 or 3 otherwise it takes me twice as long to cook.  Also, who has time to review a diagram while cooking to ensure the use of the combinations are in full power.  I just want to replace this cooktop for a 5 burner that I can use all 5 at full power since that is why I purchased a 5 burner cooktop.  This was not a cheap purchase and I need to be able to cook for my family within a reasonable timeframe.  I was told this cooktop was superfast and yet it is twice as slow as electric or gas.  



      Sincerely,



      ****** *******

      Business Response

      Date: 10/01/2024

      Hello,

      Again- we are not replacing the unit- the manufacturer has said the unit is working as designed. Once in the home we are unable to take back any purchase without authorization from the manufacturer. They will not issue a authorization for a unit that is working as designed. We encourage the customer to contact manufacturer directly if she is unhappy with the unit to discuss any options she may have. TA will not be taking back the piece without the manufacturer's authorization. This is standard policy across the appliance industry. Customer has been explained numerous times the policies that are in place.

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