Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought 2018 Ram with extended Warranty from above Company. Filed a Claim within Warranty regulations regarding the 'famous Hemi Tick'. Were told to bring to specific Shop to hook up Computer to see what's going on. We got receipts for all required Maintenance/ Oil changes. 3 of them fell in ******************** and we couldn't get Vehicle in a shop to get oil changes done in requested Time frame. Husband is Hobby Mechanic and Commercial Truck Driver with lot of knowledge, so he changed oil to Manufacture specifications. Got receipts for those 2 as well. We kept logs, and Track of everything to make sure Warranty does NOT VOID. repairing cost was estimated at 7K. Got denied. Brought Truck home as this is our only Vehicle of Transportation. Husband kept up with Oilchanges and required Maintenance. Truck finally blew engine. We never pulled anything or drove long distance due to this issue.Warranty package was offered by ************************** Center, which we had lots of trouble to begin with. We got a 2400$ Package for 700$(screen shot attached)Got wrong Vehicle offered... got corrected yet still wrong Vehicle delivered.Vehicle was at assigned shop in *************, ******* who deals directly with Global warranty. **********************. ************** Computer report attached as PDF Claim #****** Global Warranty ***************** ***********************

  

  Business Response

  Date: 09/04/2024

  Thank you for your feedback on your claims submission.
  Your warranty agreement states your expired odometer at ******* kms.
  The odometer reading in kilometers had expired (gone over) at time of claim submission resulting in denial of such claim.
  Please connect if you have any questions ********************************************************

  Customer Answer

  Date: 09/04/2024

  Thank you for quick respond. There are a few Corrections I do have to point out!

  1) the Dispute Amount is 7000 $ not 700$ (Amount of upcoming repairs per Computer Analysis from City Automotive, probably even more now)

  2) the Odometer reading at time of Claim was ****** when it arrived at City Automotive and Claim # ****** was started

  3) Odometer was not once mentioned when Claim was denied as per *****************, also mentioned in initial BBB claim. He is the Global Warranty Representative we were communicating with and his phone **************

  So all this beating around the **** now is absolutely unacceptable. And trying to find now all kinds of ex uses to not honor a 2400$ Warranty Package is absolutely unprofessional. 

  If Global Warranty would kindly read the agreement from October 31, 2020 it clearly indicates everything. We only paid 684$ to the Dealership (as they owed us due to major s**** *** on their end at time of Vehicle Purchase) but as I attached screenshot previously from ****** Drives communication regards the 2400$ value of Warranty. 

  All I am asking is Honesty and Professionalism to honor a Service which had been paid for. We PAID for Warranty Service and now have a Truck not driveable.

   

  Customer Answer

  Date: 09/04/2024

   
  Complaint: 21547435
  
  I am rejecting this response because:

  Statement regarding Odometer is not correct.

  Everything is explained in added response. Please refer to all corrections made.

  
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 09/04/2024

  Based on the information you provided the policy #****** was cancelled by your selling **************** is recommended to reach out to your selling dealer for resolution. 

  Customer Answer

  Date: 10/04/2024

   
  Complaint: 21547435
  
  I am rejecting this response because:

  None of previous (Odometer reading or Apparent Cancelation) was ever mentioned at time of Claim #****** when we talked to ***************** at ************************ last June 2023 And as per Global waiting queue all phonecalls are monitored. I am sure the can pull those calls and confirm.

  This is really getting interesting as we never got notified of any cancelation by Dealership 
  
  Sincerely,
  
  *******************

  Customer Answer

  Date: 10/04/2024

   
  Complaint: 21547435
  
  I am rejecting this response because:
  
  None of previous (Odometer reading or Apparent Cancelation) was ever mentioned at time of Claim #****** when we talked to ***************** at ************************ last June 2023 And as per Global waiting queue all phonecalls are monitored. I am sure the can pull those calls and confirm.
  
  This is really getting interesting as we never got notified of any cancelation by Dealership 
  
  Sincerely,
  
  ***** ****

  

  Business Response

  Date: 11/04/2024

  We apologize for your experience, however according to the details provided by you, policy # #******  has been cancelled by your selling ********** is advisable to contact your selling dealer for assistance in resolving this matter.              

  Customer Answer

  Date: 11/04/2024

   
  Complaint: 21547435
  
  I am rejecting this response because:

  I believe we talk in circles here. To make it very clear I refer to Claim #****** back in 2023 as I want a review of your Denial.

  I do NOT want to open a new Claim as I am very much aware that it is expired now! 

  I contacted Dealership and ********************** confirmed exactly that. So lets cut the chase... at time of above claim denial the contract was very much active and in place regards Mileage as well as timeframe... i am not sure how mych more peoof you want me to come up with? 

  I am super disappointed in service and Customer Treatment. If no acceptable Solution will be found in acceptable Manner I shall take further Steps. To be honest I did not Pay for a Service just to look pretty and play games. I honored my End so I expected that Global Warranty does honor their end
  
  Sincerely,
  
  *******************

  Customer Answer

  Date: 12/04/2024

  
   
  Complaint: 21547435
  
  I am rejecting this response because:
  
  I believe we talk in circles here. To make it very clear I refer to Claim #****** back in 2023 as I want a review of your Denial.
  
  I do NOT want to open a new Claim as I am very much aware that it is expired now! 
  
  I contacted Dealership and ********************** confirmed exactly that. So lets cut the chase... at time of above claim denial the contract was very much active and in place regards Mileage as well as timeframe... i am not sure how mych more peoof you want me to come up with? 
  
  I am super disappointed in service and Customer Treatment. If no acceptable Solution will be found in acceptable Manner I shall take further Steps. To be honest I did not Pay for a Service just to look pretty and play games. I honored my End so I expected that Global Warranty does honor their end
  
  Sincerely,

  

  Business Response

  Date: 12/04/2024

  Review of Claim denial

  It seems there were multiple reasons for the denial of Claim #******. The first reason cited is non-compliance with maintenance obligations, implying that the policyholder may not have adhered to the required maintenance schedule outlined in the terms and conditions of the policy.
  The second reason mentioned is a mileage conflict, indicating that there may have been discrepancies or inconsistencies regarding the reported mileage of the vehicle in relation to the terms and conditions of the policy.
  Overall, the denial of the claim appears to be based on specific provisions outlined in the policy's terms and conditions which expired Oct 31, 2023.

  Customer Answer

  Date: 12/04/2024

  Just got contacted by Global Warranty Mediator. During conversation the lady repeated only one sentence without further explanation during the length of phone call. ' Claim was denied due to lack of maintenance ' which is not correct. 

  If that is all a so called Mediator can do?

  Customer Answer

  Date: 12/04/2024

   
  Complaint: 21547435
  
  I am rejecting this response because:

  I attached all proof previously. Each single issue got addressed with proof. Maintenance (Receipts of everything), mileage circled in red on both... computer report as well as warranty contract,

  I really feel like all my attaments were not even looked at ....
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:07/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company completely ignores my emails regarding getting a refund when the term is over in June 2024. I need clarification on whats going to happen when that ends. 2 emails to them and nothing back at all. Its rude and disrespectful so much that Ive even gotten my lawyer involved to help.

  

  Business Response

  Date: 08/04/2024

  We do have on record of a response to your email and we are sorry the interpretation of our service has been rude an disrespectful.  We strive to offer exceptional customer service to our policy holders.  Thank you for reaching out to us with this issue and attaching your *************** Contract Agreement. 

  Please refer to your *************** Contract: Terms & Conditions:  

  8.1 CANCELLATION: a) Cancellation by You: You may cancel this Agreement within 30 days of the Agreement purchase date. You may cancel this Agreement by returning to the retail Dealer and completing a Cancellation Request Form. If this Agreement is cancelled within 30 days of the Agreement purchase date, Global will refund the Agreement Retail Price paid for this Agreement, less a cancellation fee of $150, less any Claims paid, plus applicable taxes. Should you have any further concerns please connect with us at ************** Mon - Fri EST. 

• Initial Complaint

  Date:05/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a used vehicle on March 16, 2024 which had a transferrable Warranty (Policy # *******) under a company called Global Warranty. We have submitted all requested documents by March 19 ***** as the transfer request had to be submitted within the first 15 days of the purchase date. As of today April 05, 2024 Global Warranrty has not been able to provide us with a decision (or a timeline for a decision) despite multiple inquiries. Below are some of the answers we have been receiving:We don't know when it is going to be processed or when a decision will be made to your transfer application. Your application is under review...The seller also provided them with her consent to transfer the policy to the new owner and informed them that all previous maintenance documentation were transferred to the buyer. The agents kept on sending emails to the previous owner. On two occasions the agent removed me from the email thread. The previous owner was kind enough to forward me the emails to follow up with Global Warranty.I have been reading many negative reviews and similar experiences on the web regarding this company. It seems like a common tactic to potentially expire or decline the transfer request.Could you please let us know how to best resolve this issue and if the above practice is common to supposedly a reputable company.

  

  Business Response

  Date: 05/04/2024

  As part of our commitment to strict adherence to all government-mandated privacy laws, we are unable to engage in discussions regarding warranty information with individuals other than the original policyholder.

  Customer Answer

  Date: 05/04/2024

   
  Complaint: 21534385
  
  I am rejecting this response because the orignal owner provided consent to communicate with the new owner since they gave all maintenance records to the new owner. The Global Warranty agent never mentioned that they can only communicate with the original owner. I am not sure how removing somebody from the email thread when the original owner added me is a proper practice.

  This response does not provide a proper justification to the ongoing delays in making a decision on the Waranty transfer. I have seen many complaints about the delays with no proper justification. 

  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 08/04/2024

  Further explanation:

  The original policy holder has the option to apply for a warranty transfer within 15 days of a change in ownership.  Approval of such requests is subject to the Terms & Conditions Agreement, and is at our sole discretion.  

  These transfer requests are placed in a queue as received by our management team, with the aim of safeguarding all parties involved and ensuring optimal warranty coverage for our customers.  

  Upon approval pending review, the new owner will be notified, and the transfer process will be finalized.  In the event of a denied transfer application, the original owner will be informed as the policy owner.

  Please note that communication from the original owner is not permitted until the transfer process is approved.  This is due to our commitment to strict adherence of government mandated privacy laws. 

  We understand that here may be consumer concerns regarding this process, often stemming form misunderstandings of privacy and confidentiality laws.  However, we are unable to engage in discussions regarding warranty information with anyone other that the original policyholder. 

  We appreciate your patience and understanding during the transfer review process. 

  Customer Answer

  Date: 08/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ******************************* bought a 2021 ********** tiguan for my company vehicle for my work vehicle I paid roughly ***** for it not including my negative equity on my trade in. I paid 998 dollars for warranty but since I've had it I've had nothing but issues with it from check engine light that keeps on coming on and the interior light along with the light too see the digital diameter or backup camera or stereo. I've spent alot of money too fix the check engine light but every time i get it taken are off something else triggers the check engine light and the suv sounds like c*** when it's running. The warranty I bought apparently covers next too nothing. I don't want my money back I'm not doing this for money I'm doing this because I want them too take the lemon back and give me a decent vehicle for work. That dealership has basically almost shut me down as a contracted employee and I don't want too see them do it too another good person that just wants a reliable vehicle. The person I talked too at the dealership said she's gonna try and get me out of the suv but next thing I know she's trying too get approvel from scotia bank for another loan. I don't want another loan. The only reason I know she tried getting me approved for another loan is she called me back saying it doesn't look like the bank is going too approved me for another loan. I told her I don't want another loan and that's not what u agreed on. She made it sound like she was just going too swap me with a different vehicle.

  Customer Answer

  Date: 02/04/2024

  The warranty company is global warranty and it's supposed too cover things too do with the engine but when it came down too it there was and still is alot of work too put into the engine but global warranty only wanted too put in 500 bucks too cover the cheapest part possible 

  

  Business Response

  Date: 04/04/2024

  As we empathize with your situation, unfortunately we are only the warranty policy provider.  We do not have an obligation to the vehicle itself only the policy in which you chose at time of purchase.  It would be recommended to contact your dealer. Again, we empathize with your situation. 

• Initial Complaint

  Date:01/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased my 2011 *** 135i from **************************** on March 4th 2023. It is now April 1st 2024. The odometer when purchased read ******* kms and it now reads ******* kms. I have a 3 year or ****** km contract with a deductible of $100. This car has been brought back numerous times involving mechanical failures such as: valve cover leak, trans pan leak oxygen sensor failure, misfire and now an oil pan leak. It took roughly 3 months for them to respond to a claim where they only approved the valve cover and gave ZERO reason as to the denial of the trans pan replacement or o2 sensor.While on the phone with globals customer service line, the lady over the phone was rude and dismissive, seemingly wanting me off the line. Its impossible to contact the proper party involved with your claim and I am assuming it is to prolong the process to the point that the customer simply pays the repairs out of pocket as most have full-time jobs and cant afford to be out their vehicle.I suggest to anyone reading this that you stay far away from this company when purchasing a new or used vehicle. I also urge you to read through your dealership warranty contracts with a lawyer present. I now have to involve my lawyer into a contract that they want you to think is cut and dry. You are expected to never need warranty repairs. These companys are scams that sell these packages on the premises of you having bad luck; that they will have your back.They will most likely respond to this comment telling me to contact them on the same phone line where they treat you as if sending a claim is an annoyance. I am no longer angry, simply disappointed in their lack of communication, customer service and ability to adhere to their end of the contract. I hope I dont have to take legal action but will if the time comes. Stay away from third party warranties! Your time, wallet and sanity will thank me. ;)

  

  Business Response

  Date: 05/04/2024

  Thank you for your feedback.

  Global Warranty National Claims Manager will be in contact with you to review your claim.

   

• Initial Complaint

  Date:22/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have a car warranty with global. They are refusing to pay for the car to be fixed because they can not see oil in the pictures . I have waited 5 days for just the approval and have no car. Paying 40$ for rental and they will not even pay for rental. The time it would take to fix my car is under 8 hours and my car can not be driven until it is fixed. They claim to be fast and reasonable

  

  Business Response

  Date: 26/03/2024

  In your terms and conditions of the policy that you selected at the time of purchase, vehicle rental is not listed. Our adjusters work diligently behind the scenes on your behalf with *********** center to ensure you and your vehicle are protected and getting the best repair and price on those repairs. This process at times can be time consuming and frustrating, we understand. We work with thousands of dealers and authorized repair centres across ******, over $300 million paid out in claims, and over 2.5 million satisfied customers, dealerships trust Global for reliable service and comprehensive protection plans for their customers. 

• Initial Complaint

  Date:21/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased extended warranty from Global Warranty based in ****** ******* ****** 03/22/2019. Was sold based on being told will get refunded if unused when policy expires. Never told it had to be withing 60 days of expiration. Tried to claim refund by calling global 03/20/2024 and denied saying I had to do,this within 60 days of expiry. No where on documents they gave to me at signing does it say,within 60 days. They say I am 8 months too late and will not refund.

  

  Business Response

  Date: 22/03/2024

  Guaranteed Price Refund is listed on the Terms and Conditions: 60 days from expiry date (April 23/2023). It would be recommended to speak to your selling dealer as this information is provided at time of sale.  

• Initial Complaint

  Date:24/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ve got a paper copy from global warranty, stating what i am and am not covered for. My paper copy says that i am covered for fluids and shop supplys. Global sends me a electronic copy that is totally different, and places out different. I have contact ***** the manager from global and he has told me that it doesnt matter what copy i have its what they have. My paper copy in the original copy and hasnt been altered with. With there electronic copy they sent me is different and i told them that its against the law to alter my warranty agreement. With out my signature or approval. And he said that doesnt matter. I paid 3300$ for this warranty package and they dont have the right to change things with out telling me or making a new agreement. I recently got work done on my 2019 ***** duramax truck for a axle seal that was covered but the fluids and shop supplies werent. I payed 436$ and only 180$ of it was cover when all should have been beside 1/2 hour of labour and taxes. Id like to get what i am covered for back and so forth for the rest of my warranty term. This occured around the ***** of January 2023.

  

  Business Response

  Date: 26/02/2024

  We understand that unforeseen mechanical failures are frustrating, and were sorry that your experience was less than satisfactory. We can not speak to any other documentation other than the branded Global Warranty products we supply our dealers.  If you have concerns with your original paperwork, returning to your selling dealer is recommended.  We do not alter policies electronically. For any other questions or concerns connect with us at ******************************************************* or ************** Mon to Fri 9-5 EST.

  Customer Answer

  Date: 03/03/2024

   
  Complaint: 21341609
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

  i have talked to the dealer ship. **** the guy that did my paperwork said that the paper i have is the original copy and that everything was on there as it should be. I showed him the copy you guys have and he even says it not the same. He says that thats altering are agreement with out my knowing and or signer. He is going to get ahold of his manager and he and is company are going to get together and help me fight this. And as there a big dealership in ******** 

  

  Business Response

  Date: 08/03/2024

  Hello *******,

  We are continuing to verify your discrepancies with your policy.

   

  Customer Answer

  Date: 16/03/2024

   
  Complaint: 21341609
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************;

  so what are you guys willing to do with me since my original copy and the dealer saying that my copy in the copy that is the real one and it says im covered for that stuff. I only have a year left on my warranty with you guys how about helping me out and keep up with your company name and helping the customer. And keeping a good name for your self and keeping up to your word

  Customer Answer

  Date: 18/03/2024

  
   
  Complaint: 21341609
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************;
  
  so what are you guys willing to do with me since my original copy and the dealer saying that my copy in the copy that is the real one and it says im covered for that stuff. I only have a year left on my warranty with you guys how about helping me out and keep up with your company name and helping the customer. And keeping a good name for your self and keeping up to your word

  

  Business Response

  Date: 21/03/2024

  Hello *******,

  Thank you for your patience as we sort out this disconnect for you. 

  You can expect a resolution from management shortly. 

  Please confirm your mailing address and contact phone number:

  ***************
  *******, **
  S4A0M3
  phone # **************

   

  Customer Answer

  Date: 30/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************;

  i would like you to get ahold of me right away at either my phone number ************. Or by email *************************** thank you.

• Initial Complaint

  Date:13/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used car warranty through Global for my 2018 Kia ********* This warranty is sold as bumper-to-bumper coverage on my car, extending from the Kia *********************** An electronic piece of my door handle stopped working so I took it in to be fixed. A claim was submitted to Global to have this fixed and they are denying the claim stating they do not cover door handles. My door handle works just fine but the electrical piece is not working which shows it should be covered. There is not a part to fix just that so that is why the whole handle needs to be replaced. When I called Global they just kept repeating its a door handle and that it is not their fault that the manufacturer does not sell just the piece that is broken. They should uphold their contract and pay of the issue to be fixed. They have misled me as a consumer stating it's bumper to bumper but then deny coverage for something that is not in my control. I have verified with the dealer that they are not able to just get the sensor piece on the inside of the handle. My claim number is NWD *****.

  

  Business Response

  Date: 14/02/2024

  While we value all areas of inquires and feedback, we must clarify that our operations are currently focused outside of *******.  We regret to inform you that we do not conduct business in ******* at this time.  We, Global Warranty are a ******** company that has been in business for over 37 years in ******.  Additionally, we do not have any customers or policies registered under the name or number provided.

   

  Customer Answer

  Date: 14/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. My car dealer gave me the wrong info for who my warranty is with  
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:28/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid just over ******* for a extended warranty. That recently got the paper work for. As the dealership put the wrong mailing address on the title. Recently had my truck go in for a intake replacement. But due to the nature of the warranty. They refuse to cover it. Due to carbonized or burnt valves .. If I had the documents from the start I wouldn't buy into there coverage. To me they are pretty much telling me . If my truck was emissions deleted it would have been covered. But cause I choose to keep the truck emission friendly. They refused to cover the Intake Manifold replacement. Keep in mind I resourced the part. So all they had to do was cover the mechanics bill. Not once did I know what the contract would cover as I never once received it in the mail. It wasn't till after the repair was done. That I got a paper copy of it. To be technical I should file a health complaint with it . For the stress it has created. Keep in mind when my truck failed it failed right when the big three companies went on strike around august so it was off the road around the time frame the big three went on strike. It wasn't till the end of November that I was finally able to get the part. It was booked in for December. But due to the mechanic being behind it got moved to January 8th. Stuck there for a week due to stuck bolts and stuff.. January 15th I finally get my vehicle back on the road. During the time frame it was down. I lost quite a few days from work. Almost getting me fired. I am wanting the refund maybe even some compensation. Now I know I can't do nothing about the time frame it was down for. But why sell a warranty that tells me in there documents . If my truck is deleted they would have covered it. Deleted egr system on a eco ram would mean the carbon wouldn't be able to build up. But it was soot in the system that caused the problem ..

  

  Business Response

  Date: 29/01/2024

  Global Warranty policies provide an extensive range of warranty products with varying coverage.Your warranty information package was issued and would have been provided to you at the time of sale through your selling dealer that you would have reviewed and signed with your selling dealer.  While these warranties are tailored to cover a majority of costly mechanical failures, it's important to note that not all aspects are included. We are committed to being a leader in the industry when it comes to warranty coverage and customer service. Regarding your **********************, coverage is applicable to the components listed in the terms & conditions, which have been sent to you via email. Please connect with us at ******************************************************* or ************** Mon to Fri 9-5 EST for further assistance. 

  Customer Answer

  Date: 29/01/2024

   
  Complaint: 21210996
  
  I am rejecting this response because: I already got *** same response telling me *** same thing. But **** was *** issue that would build up and cause things to fail. I also didn't get *** choice when it was purchased. It was selected by *** dealer at *** time of purchase. But it wasn't till *** truck got fixed a few weeks ago. Was when I found out *** who *** contract was thru. I am a least being honest when I said I went and sourced *** parts needed. An really it was *** mechanics bill that would have been nice to at least ***********.

  Carbon with out explanation was ***re reason it wouldn't be covered.
  
  Sincerely,
  
  *****************

  

  Business Response

  Date: 30/01/2024

  You may contact your original selling dealer for assistance. As a third-party warranty provider, ********** the policyholder with coverage supplied to us by the selling dealer. The policy details would have been presented to you by the selling dealer at the time of purchase, and you would have reviewed and signed them. While our warranties are designed to address most costly mechanical failures, it's crucial to understand that not all aspects are covered. We are dedicated to setting the standard in the industry for warranty coverage and customer service. Regarding your **********************, the coverage is applicable to the components outlined in the terms and conditions. 

  Customer Answer

  Date: 31/01/2024

   
  Complaint: 21210996
  
  I am rejecting this response because: First of all signed a bunch of papers. But not once did I receive the warranty coverage pages. Till a few weeks ago. An that was after global said they wouldn't cover it due to carbon. Gonna keep this simple I want a refund. As I am not satisfied in any kind of way what so ever. Keep in mind it does say it would cover in take manifolds. That is considered a engine issue. But because of carbon It didn't get covered. I am sorry but soot is what diesels of today make thanks to there emissions equipment.  But I get it you as global warranty like to take peoples money and  leave them high n dry. Congrats. 
  
  Sincerely,
  
  *****************

  Customer Answer

  Date: 02/02/2024

  View this web page an you will see that I am not the only one who has had issues with this company
  

   

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