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Business Profile

Bus Lines

Voyago

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:29/07/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Monday July 25 I booked transportation for my father **** (96 years old) from people care retirement home in ********* to ********* hospital. He was scheduled for 9:45a.m but told to be there at 9:30a.m to register. I was told he would be there approximately 1 hour. This information was given to the lady booking the trip. She then arranged for the return trip, Dad's pickup time was 10:45 a.m. to return to ********* from ********* hospital.
    Details were then explained and I was quoted $190 and change per trip and was warned that each minute after 10:45a.m. I would be penalized $2.10 cents per minute.
    Tuesday morning July 26 the transport van arrived at 9:22 a.m. and left at 9:32 a.m. My sister called the hospital and told them they were going to be late and told get here when you can. The appointment was squeezed in and my sister and dad were sitting outside by 10:45 a.m. At 11:15 I got a call letting me know Voyago still wasn't there. They finally arrived 12:30p.m. Not only were they late both trips, but checking with bank, I was billed $279.28 for each trip. I have tried to resolve this with Mark Beselaera but he is not responding to my calls. I am willing to pay the original price quoted and would like an apology for the stress caused to my family. Thanking you in advance, Jim Morrison (POA) for **** Morrison.

    Business Response

    Date: 23/08/2022

    This issue was dealt with early last week.

    Customer Answer

    Date: 23/08/2022



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 17638782, and find that this resolution is satisfactory to me.




    Sincerely,



    Jim Morrison

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