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Customer Review Ratings
Average of 26 Customer Reviews
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Review fromGloria H
Date: 18/11/2024
5 starsI got my ducts done and the 2 gentleman that came in was so polite and they were done in a hour. Just love these two.Explain everything. Wtg Platinum Air CareReview fromMark T
Date: 01/10/2024
5 starsExcellent work. **** and ***** had our many of our units cleaned out and they always are friendly and do a great job!Review fromSuzette A
Date: 29/08/2024
5 starsMy parents had their ducts filtered by **************** really like to point out that not only were they quick and courteous, they were very helpful and informative. We hope these 2 fine gentlemen return the next time ducts need to be cleaned.Review fromBarry S
Date: 22/07/2024
5 starsBarry S
Date: 22/07/2024
Installers were great - very kind and accommodating. Went above and beyond. Thank you
Platinum Air Care
Date: 23/07/2024
Thank you so much for your positive review, this means so much to our staff and installers and we will be sure to pass the message!Review fromCarol G
Date: 19/07/2024
4 starsCarol G
Date: 19/07/2024
The technicians were polite and seemed to carefully do the job they were to do.Platinum Air Care
Date: 23/07/2024
Thank you so much for your feed back, our our team really appreciates your kind words!Review fromSherry P
Date: 20/04/2024
5 starsSherry P
Date: 20/04/2024
Excellent service, workers very respectful and kind. Would recommend highlyPlatinum Air Care
Date: 22/04/2024
Thank you so much for your review, we're thrilled our technicians did a great job!Review fromJennyBlack
Date: 10/04/2024
5 starsJennyBlack
Date: 10/04/2024
Just wanted to thank Tara at platinum air care, I received a phone call from her letting me know that they were in the area, she sent Millad out for a FREE ventilation inspection. Kim called when he was close to arriving, she was so pleasant! I am so very thankful for this call, the amount of dirt that was built up was absolutely unbelievable! I booked in to have my ducts cleaned, platinum air care sent out Mark, and I was informed at how awful my dryer vent was backed up with lint and such. Such a giant fire risk that I had no clue about! Thank you so much for calling!!!Platinum Air Care
Date: 16/04/2024
Thank you so much for the review, it was a pleasure to serve!Review fromScott C
Date: 03/04/2024
1 starSame complaint - unsolicited phone calls that blatantly ignore the Canadian Do Not Call Registry.Review fromMurray K
Date: 23/02/2024
1 starMurray K
Date: 23/02/2024
Unsolicited phone call with the impression it was mandatory, they were just going to show up. I called them and told them we are on the do not call list.Platinum Air Care
Date: 29/02/2024
This person did not use our services nor did they pay for anything. This review is based on a single phone call from our company and is unjustified. All individuals who we contact can be placed on our guaranteed do-not-call list by opting in and providing their phone numbers.Review fromRichard A
Date: 29/01/2024
1 starRichard A
Date: 29/01/2024
They showed up at my house and asked to do a free inspection. They did the job as I did not realize how much it was going to be. Then sold me a purifier which was supposed to have free maintenance and forgot to tell me that the filter was over $300.00. Of course when I called them they told me that I was told when they brought it in the house. How can someone in London tell me what the guy said and she was not even here. **** ****** ** *** *** **** ******* *** *** *** **** ** ******. Would never use them again and advise everyone I know if they show up at your door, tell them you are not interested. AND did not clean all my vents like they said they would. *** ****** ** ******** **** **** ******** * **** **** ** **** ****** ** * **** *********Platinum Air Care
Date: 31/01/2024
We deny all words stated by Mr. A*******, and must be clear with his two points:
1. Regarding the filter change, this cost is for a highly condensed medical-grade filter complied with a pre-filter, medical-grade HEPA filter, and ultra-violet light (UV-C) lamp and chamber inside. We offered a free first filter as well.
2. Regarding the duct cleaning, our team performed quality duct cleaning as standard with photos of clean vents after the job had been completed. It must be noted that Mr. A******* refused entrs y to one room- which would have been necessary to complete the full duct cleaning service. Regardless he was offered a free re-clean to ensure his home was properly taken care of given his complaints to which he REFUSED. To summarize, we were unable to make Mr. A******* happy ahe was not open to any solutions and preferred to be rude to us over the phone rather than addressing the situation.
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