Reviews

Review Details

• Review fromJames V

  Date: 18/01/2024

  1 star

  James V

  Date: 18/01/2024

  Platinum Air Care called my elder mother and said they would be there at 3 pm to conduct an inspection of her ventilation system that was required. (suggesting that it was a law?). My family has never done business with this company. Thank God she ********* ** *** * **** *** called me. I called them back and asked why they had called. The lady stated it was just there marketing team and they are offering a free estimate. They immediately stated they would put her on the do not call list.
  After reading the other reviews, there seems to be a pattern here of targeting our elderly population.
  

  Platinum Air Care

  Date: 31/01/2024

  Hi James,
  We do not target any specific demographics. Our listing service only provides local homes in the area to perform our optional promotional inspection. We also do not ever state that this is required by law or any government regulations. If you have any additional questions you can always email us at [email protected].
  It should be noted that your review by no means is any reflection of our inspection services or work as none was provided to you or your family and rather just an articulation of receiving a phone call. As stated any individuals who do not wish to receive a call from us are simply entered into our do-not-call system and we do not contact them again.

• Review fromBruce A

  Date: 18/09/2023

  1 star
  Laticha of Platinum Air Care phoned today at 3:15 to say that their company inspector was in the area to provide an inspection of the air ducts of our furnace system and related air quality as per the furnace manufacturer's request. Platinum would provide necessary feedback to the manufacturer of the furnace. Because of Covid delays, she said we had likely been missed in the regular inspections of furnaces in the area.
  At no point was I informed that her call was promoting duct cleaning services and sales pitches for air purifiers to reduce pollution levels.
  Millad arrived less than an hour later, provided a cursory look at our furnace, took two pictures of our furnace's cold air return and pointed out minor plaster dust accumulations from the construction fifteen years ago. He then produced a meter with virtually no battery life and recorded our air pollution level at "30" whatever that meant (normal is 28 and below) and a formaldehyde level of .140 which apparently is higher than the accepted maximum of .08.
  I asked if he would be reporting the results to the furnace manufacturer and he said "no," I realized then that this was a sales pitch and when I said that I wasn't interested, he said that he was authorized to offer a 25% discount on the ******** purifier and the duct cleaning. The usual charge for those services and equipment was $3998 but he would reduce that to $2998.
  I thanked him, said we were not interested and he left the house.
  I resent the misleading presentation from Laticha and the fact that Millad entered the house under false pretenses.
  In reading other people's complaints to BBB about Platinum Air Care, numerous others have been misled in the same way, some having also been convinced to make purchases. * ***** **** *** ** ******** ******** *** **** *** *** ********** ********* *** *********** *********** *** ******* ** ** ** ********** ********* They may provide a useful service for some people but their deception angered me.

• Review fromPETER M

  Date: 06/09/2023

  1 star
  Called about scheduling a inspection of my furnace. Making sound like it was a "official" inspection.
  **** *** ******* **** * **** *** **** **.

• Review fromIngrid G

  Date: 22/08/2023

  1 star
  Why is an HVAC company out of London, Ontario calling our number randomly and pressuring us to do business with them? We made it clear that we have a company in our town that we’ve dealt with for years and still the caller insisted we make an appointment for a free inspection. We do not appreciate unsolicited business of any kind and refuse to deal with these companies!

• Review fromIngrid G

  Date: 22/08/2023

  1 star
  Why is an HVAC company out of London, Ontario calling our number randomly and pressuring us to do business with them? We made it clear that we have a company in our town that we’ve dealt with for years and still the caller insisted we make an appointment for a free inspection. We do not appreciate unsolicited business of any kind and refuse to deal with these companies!

• Review fromA. D

  Date: 15/08/2023

  1 star
  ******** *** **** ***** ** **** ********* ** *******. My 87 year old mother received a call from them - cleverly the call display number is P A CARE. My mother thought perhaps this was from some of the home support services she needs to remain in her home. They wanted to come and inspect within an hour - she was told how the blow back of dust and particulars in her ventilation system could cause a fire in her home. My mother said she wasn't really interested but they were insistent that she had nothing to lose because it was free. She told them to come the next day so I could be there with her. I called the number and got no answer. I did a reverse look up to find the actual company name Platinum Air Care and found their main number. The representative made it sound like they were doing a community service in our area by sponsoring free inspections. Don't like the fact they kept at my elderly mother when she said she wasn't interested.

• Review fromDon C

  Date: 04/08/2023

  1 star

  Don C

  Date: 04/08/2023

  A representative of Platinum randomly contacted me a suggested that I should set up a yearly inspection of my furnace venting. I already have a maintenance contract with Reliance. I asked whether they were associated with Reliance and the representative indicated that they were. I agreed to have a tech visit my home, but called Reliance before the tech arrived. The Reliance service rep clearly stated that they have no association with Platinum. Obviously I refused to let that Platinum tech in my home. This is clearly an unethical practice by Platinum to solicit business. Be careful when dealing with this firm!
  

  Platinum Air Care

  Date: 11/08/2023

  Hello,
  Please provide your phone number and email address so we can send you phone recording proof that we never would have indicated we are, or affiliated with a different company. Alternatively, you can email us at [email protected] with this information.

• Review fromJack C

  Date: 28/03/2023

  5 stars
  Received a call from my 88-year-old father that Platinum was coming to his house for a HVAC inspection. He has mild dementia and neglected to inform me of this, as I am his primary caretaker as well as his son. He received a reminder call of this appt. at which time he called me to advise Platinum would be coming. I immediately called their office in London to explain this situation, and they very politely cancelled this appt. Thank you for your honesty. Jack

• Review fromPeggy M

  Date: 24/01/2023

  1 star
  Platinum Air Care targets seniors. They gained entry into my senior mothers home as she understood they were representing ******** Gas. Once in they told her she needed a new hot water heater and furnace. Their quote was extremely high. They were far out of their territory of London. If they have a successful business why do they have to go 2 hours outside of London for business? When I called Platinum Air Care and asked how they got her personal information they said they "sponsor" a ventilation safety inspection program so are provided with a telelisting. This seems like a **** "sponsor" to get their hands on personal information and try to make sales to vulnerable people.

• Review fromJohn P

  Date: 17/01/2023

  5 stars
  Really glad I had the inspection, their inspector brought to my attention a huge hole in my air conditioner pipes leading into my home where nesting was starting to happen. A huge disaster was avoided!