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Business Profile

Concrete

Planet Concrete Ltd

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:27/02/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Prepaid for snow removal for Nov 1 2022 - March 31 2023. Contract says they will come within 24 hours to remove more than 5 cm of snow. On Wednesday Feb. 22, 2023, we received ~20 cm of snow on our driveway. They still have not come as of today (Feb 25, 2023). Attempted to call but goes right to voicemail. No replies to text messages either.

    Business Response

    Date: 08/03/2023

    So what I did was I contacted the customer he told me he wanted me to go out and plough the snow for him. We went out and ploughed it for him

    But before I can’t talk to him and went to Plough that Snow, I offered him a 50% refund. I also asked him what we can do to make things better.

    This last snowfall that we had we went out and we ploughed it twice for him. We went out the morning of the snow and then the following day we ploughed it again.

    Customer Answer

    Date: 08/03/2023


    Complaint: ********

    I am rejecting this response because (in quotes are the statements from the business):

    "So what I did was I contacted the customer he told me he wanted me to go out and plough the snow for him. We went out and ploughed it for him"

    Not true. It was already plowed (I arranged for this days later when they did not show).

    "But before I can’t talk to him and went to Plough that Snow, I offered him a 50% refund. I also asked him what we can do to make things better."

    He did ask me what they can do to make things better and offered me a refund, but did not say what percentage (*** **** ******** * *** **** **** ** ************* ***** **** *********). 

    "This last snowfall that we had we went out and we ploughed it twice for him. We went out the morning of the snow and then the following day we ploughed it again."

    This is not true. Last snowfall was March 3rd and they came on March 5th, only once and it was afternoon.

    Going forward, it is best they issue a 50% refund by cheque in my mailbox so that this can be closed.

    Sincerely,

    ****** *******

    Business Response

    Date: 10/04/2023

    Hello there we sent him a $250 refund which is about 50% of what he paid. I sent it to my new transfer so I have proof of it.

    Customer Answer

    Date: 10/04/2023


    Complaint: ********

    I am rejecting this response because: I did not receive any money transfer. Can he provide the proof he claims he has?

    Sincerely,

    ****** *******

Planet Concrete Ltd is NOT a BBB Accredited Business.

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