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Business Profile

Auto Manufacturers

Honda Canada Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Manufacturers.

Complaints

Customer Complaints Summary

  • 82 total complaints in the last 3 years.
  • 38 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/10/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    VIN #*****************

    I currently lease a 2018 ***** ***.
    On March 11th I brought my car in for a scheduled recall service. During that time, they discovered an issue with the engine. There was another car in at the same time as my car which had the exact same issue. The part took over four months to come in. During that time I was unable to drive my car but still required to make my lease payments. I was told that I did not qualify for a loaner.

    I received my leased vehicle back on July 4. I was required to pay a $3842 service bill associated to the part for the engine. This season they have had five cars in that needed the exact same part.

    I have asked for compensation for the paid lease payments. I had been advised by the service department at the dealership to go through Honda Canada. After receiving no compensation at the service level, they advised me to go through Honda Canada at the financial level.

    I have documented correspondence at both levels. The lack of communication at the management level has been appalling. Throughout the process I have kindly emailed the sales manager at the dealership level without one single reply over seven months. At the Honda Canada level my file has not even been assigned to anyone. **** *** **** * **** **** *** ******* ***** ****** ** ****** ** ******** *** ****** **** ********** **** ******** ** ****** ****** 
    Car in for service from March 11th to July 4th

    Lease payments for a car I couldn't drive 2,663.92

    Repair bill 3,842

    This does not included renting and borrowing vehicles for the four months. ** ********** ******** ** ** **** * *** ** * **** **** ****** * ** ****** ** **** *******

Honda Canada Inc is NOT a BBB Accredited Business.

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