Reviews

Review Details

• Review fromO. B.

  Date: 30/06/2025

  1 star

  O. B.

  Date: 30/06/2025

  Subject: Request for Support Regarding CVT Transmission Failure – 2018 Honda HR-V AWD
  Dear Honda Canada,
  I am writing regarding a serious issue with my 2018 Honda HR-V AWD.
  On May 28, 2025, Honda ******** confirmed that the CVT transmission needs replacement due to premature deterioration of the primary belt. I was quoted $8,500 for a used part and over $12,000 for a rebuilt one.
  In June 2021, Honda issued Recall #******** extending the CVT warranty to 240,000 km or 7 years, provided required service intervals were met.
  I complied fully with Honda’s service schedule through authorized dealerships.
  Despite this, my transmission failed at 165,000 km—well within the extended mileage—and just 5 weeks beyond the 7-year time limit.
  Honda Canada responded that the failure was due to a lack of CVT fluid changes. This is inaccurate, as I’ve submitted proof that the service was completed on an Honda dealership according to Honda’s guidelines.
  While the warranty period has technically expired, I respectfully ask Honda to reconsider, based on the following:
  - The failure aligns with the known defect covered by Recall #******* - The vehicle meets the mileage limit
  - Required maintenance was performed
  - The failure occurred only slightly outside the time frame
  I’ve been a loyal Honda customer for over 17 years, owning multiple vehicles and relying on Honda’s reputation for quality. I believe it is reasonable to expect support when a known issue occurs so close to the coverage window.
  Furthermore, I live in an area without public transit access *** *** ****** ** ******* * ********* ************** ***********. **** *********** *** ****** *** I now face a difficult 4-hour daily commute by foot and transit to my job in ******, 40 km away.
  I am grateful for the service I’ve received from Honda over the years and hope for a fair resolution to this matter.
  Sincerely, ******* *****

  Honda Canada Inc

  Date: 08/07/2025

  Hello Mr. *****,
  We are sorry to learn of your dissatisfaction. We wish to clarify that there was no recall linked to the transmission for your 2018 Honda HR-V but instead a warranty extension was issued by Honda Canada. Please note, despite a warranty extension, it is the consumer's responsibility to ensure proper maintenance is performed for the vehicle. While we understand you may not be far out of warranty as you have indicated, we regret to inform you we have not received documentation related to your vehicle's maintenance to review your request. Please note, the CVT transmission basic warranty and warranty extension have both expired.
  Sincerely,
  HONDA CANADA.

  O. B.

  Date: 09/07/2025

  Thank you for your response to my request
  I have just resent (originally sent 23 June 2025 at 19:15 hs) the documents proof that the proper maintenance was done on Honda official service , to your Honda Canada customer service email where all my previous communications were done: Honda Canada Customer Relations ********@********.com
  I understand it is technically an extended warranty and not a recall, just for a client it means you are very aware of this specific part having manufacturing problems, which do not dissapear at exactly 7 years. we could understand it could not be extended forever, but 1% more and witing the allowed 240.000 kms (165.000 kms), as a client trusting your brand, it is reasonable to share the cost of the repair
  Asking your brand clients to fully pay for a know manufacturing problem, plus with a cost of the whole vehicule at this time, is not reasonable.
  Trusting you will back up your brand with a reasonable partial coverage of this known problem
  Let me know if you have received the maintenance proofs, I could not find a way to post docs here.
  Thank you in advance. *******

• Review fromCaroline L

  Date: 05/06/2025

  1 star
  Honda Canada literally just hung up on me because I asked for accountability and they refused to take any. I just spent $700.00 to diagnosis the "possible" problem on my 2020 Passport. They "hope" it is my GAUGE CONTROL MODULE. That alone is $2300.00, but that may not be the problem, this could go on and on and end up costing a fortune. This is a 5 year old vehicle, **** ******* dealership maintained.
  All their vehicles on the same chassis as mine are being recalled in the US and they will not take responsibility for Canadian consumers unless the issues with these cars reach the necessary volume whereby they have to report it to Transport Canada and put out a recall.
  ***** ******* my experience has been that in the 8 years I've had Honda vehicles the reliability has TANKED. The focus seems to have shifted to sales not service.

• Review fromMicheal Z

  Date: 08/05/2025

  1 star
  I recently bought a brand-new Honda 2025 odyssey. The first month in when I left it in my garage for 4 days, I noticed the battery died I went to Honda five complaints over 3 months before they acknowledged it was a faulty BCM (body control module). I paid in full for the vehicle and the remaining two months while they’ve had the van, they gave me a test drive SUV loaner. Which they want to take back and give me a sedan which I cannot fit my kids and family in. I was told to call Honda Customer relations. My emails have been ignored for 2 weeks. It took a week to get a case manager, and I asked for an email response of what was done and was assured that my case manager would message me. But ***** ***** ** ***** ***** ** ** ******** ***** ********** The dealership denied my rental for anything bigger that a sedan. I feel ignored *** ***** ********* *** This is the last time I will every get a Honda appliance or car. I have to wait 6 months after I purchased my car to use it, ad the part was backordered till July.

• Review fromMelissa K

  Date: 28/01/2025

  2 stars
  Honda Canada- what happened to your Acura MDX? I have loved your MDX's until now. ** ********* ******* ***** * ********* *** ** ****** ** **** ********.
  Since 2001, I have been a loyal Acura MDX customer. ** *** ****** ** * **** ***** *** **** * ***** ** ******* ** * ****** ****** in 2010 **** *** I bought a new Acura MDX. That one lasted until last year, when I bought a 2024 Acura MDX. I have been driving it for 6 months now. * **** * ********* ********** *** ******** *** ****** ****** **** ********** * **** *********** **** **** ** ******** ****** ******* *** ********* Although the 2024 Acura MDX does drive well and is smooth and I believe the engine is of excellent quality, I will list below all the feedback items. Keeping in mind my last two MDX's had absolutely no complaints.
  ** Why is the vehicle so low? There is basically no clearance, my hair touches the ceiling every time and it drives me crazy. *** other SUV's ** *** ****** I compare it to are higher! ** Why can you not move the entire bottom part of the seat up, you can only move the front part up? My legs are also not at a 90 degree angle. Although the seats are comfortable, the ergonomics should be looked at. * **** **** ****** *** * ****** *** ********** ** ** ******** *** **** *** * ****** **** ** Why is there no touch screen? The mouse pad is not intuitive and its right beside the cup holder. *** ****** * ***** ** ******* ** The integration of my phone is terrible. The interface and usability ** *** ******** **** ** * ***** ***** ** ******* ** ********* ***** ********** ** Why did you change the windshield angle? I got three rock chips (one major one) within one month after driving my car. Didn't have to worry about constant rock chips with older models ** ******* ** recently had to wait four months for new rear brakes (due to design flaw- and wow did they squeal). And now the hatch door is squeaking.
  Please bring back the old MDX. I might trade in this car...thinking about it.

• Review fromSunil J

  Date: 09/01/2025

  1 star
  I drive 2022 Acura MDX. Bought it new and it's still under warranty. It need some repair work and Honda's parts supply chain is completely messed up. It's already been more than 6 weeks and still waiting for the parts. Talked to the Honda client service agent and opened a case. Its been a week and no follow up. I called them back again and no update. They don't even want to listen to the problem *** **** **** **** ****. I feel sorry for being Honda costumer for so many years.

• Review fromROBERT S

  Date: 04/09/2024

  1 star
  I have tried to get technical assistance with an ongoing ATV mechanical "Shifting Failure" issue that is a reliability and safety issue(in my opinion). This issue started in the first 3 months of ownership and has been ongoing for almost 5 years even though I have replaced 3 major components. Honda just assumes that I'm looking for financial repair assistance beyond my expired warranty but I'm not. I'm looking for a repair solution that will give me reliability and safety. Honda feels that I should just keep replacing parts and hope for the best and every time it goes into the shop for service, it takes about 3-6 weeks to repair. My ATV has probably been in the shop for 4-5 months since I bought it. I'm willing to pay but I want a guaranteed fix! Surely Honda must have Technical Specialists that work with the local dealership mechanics.
  I have contacted Honda Canada at least 10 times (and opened 2 case #'s) through their customer support line but have had no luck in talking to anyone about diagnosing and resolving my ATV problem. I did receive an email stating that my ATV is out of warranty support (which I'm well aware of). I have owned 3 other Honda ATVs without any problems and now I'm just frustrated and disappointed with Honda Canada.

• Review fromGavin A

  Date: 14/08/2024

  1 star
  I have been a long time fan and customer of Honda power equipment for over 20 years, until today. Last summer I bought a Honda lawnmower. Before leaving the shop it was recalled so it was delayed and I never received it until October 2023. It should have been a red flag, but where it was an Honda it did not concern me much at the time. I took it out of the heated shed in June of this year 2024 and on the 3rd time mowing my lawn, the engine failed. I was told it was a defect from the factory. After bringing it back to the dealer, they informed me that Honda will only rebuild the engine and that the parts are on back order until October. So here I am without a lawn mower, out a $1000 and a year warranty gone off my mower without any use on it. Heres another catch, I was told it would cost more to rebuild the engine than to it was to give me a new mower. This is unacceptable service. I had contacted Honda Canada on 3 occasions to file a case and finally after about a month someone returned my call. My request for a new engine or a new mower replacement and also request for a refund was out right denied without any hesitation and all was said by the company representative was that “they are honouring their warranty”. I am so disappointed and frustrated by Honda. I will never ever buy anything with the name Honda anymore. I am so amazed that a huge company like Honda would be completely unregretful in losing customers. I never thought a small thing like a lawn mower would drive me clear of such a brand. I have bought many things in the past 20years from Honda and other brands; but this is the worst customer service that I have ever experienced in my life, hands down! * **** *** **** ******* * *** ** ** ***** ** ***** **** ******* **** ** *** ******* *****

• Review fromRobert W

  Date: 11/06/2024

  1 star

  Robert W

  Date: 11/06/2024

  I bought a very expensive Honda lawnmower which are supposed to be the best and it is about the worst I have ever had! It does not cut evenly and leaves strips of uncut grass. The cut is awful! And it is a hard maneuvering machine too! Never buy a Honda!!
  ****** ** ********

  Honda Canada Inc

  Date: 18/06/2024

  Hello ****** ********

  
  

  We are sorry to hear about your dissatisfaction in regards to your Honda Lawnmower. 

  
  

  Your unit is still within its manufacturing warranty and expires on- 2026-05-28.

  
  

  We invite you to one of our Honda Dealerships to complete a diagnostic of the outstanding issues to be addressed.

• Review fromPhuong T

  Date: 08/06/2024

  1 star

  Phuong T

  Date: 08/06/2024

  ** * ****** * ***** **** ** ****** I purchased a Honda CRV EXL 2024 and received in May 24. I have reached out to Honda Canada Inc with a hood alignment issue and a wheel alignment issue. They informed me to take the car to a Honda Dealership. On June 4, 2024, ***** ********* advised that the hood alignment cannot be fixed, that this is a known and prevalent issue with this CRV model. Some cars have wider gaps and unfortunately my car is one of them. They told me to reach out to Honda Canada. Immediately after returning from the Dealership, I emailed Honda Canada Inc and they have selected to remain radio silent. I walked the floor of my office building parking and noted ******, *****, **, *****, ********* had hoods are are almost equally align. The two CRV that I saw alignment was also better than mine.
  To add to the sting of this is that my car is rusted. I bought the ceramic coat and rust proofing protection. It is summer. How can my car be rusting within two weeks. The Sales person I bought it from said it is normal to have the muffler rust so I sent him the cross bar too .... I told him his comment is not true and sent him pictures of cars I saw in the parking lot ... even a CRV from 2022 - no rust on the muffler.
  I purchased a new car with extended warranty and rust protection. I expect to have a rust free car and not a funky looking car. My ****** leaked in year 12 due to clogged sunroof drain. The hood being misaligned I do not want another car with water issues - I paid $3500 alone to fix that.
  I am so livid with Honda!!! ** *** *** Honda, they are ok with giving you a new car with rust and a hood that is not fully covered.

  Honda Canada Inc

  Date: 19/06/2024

  Hello ****** ******,

  
  

  We are sorry to hear about your dissatisfaction in regards to your recent purchase of your 2024 HONDA CRV.

  
  

  We have reviewed the history of the emails received and do not reply to being cc'd, unless contacted directly via phone to create a case file request for assistance.

  
  

  We have taken the initiative of contacting Honda of ********* to get additional information on your visit and concerns; with an email sent to your email confirming contact.

  
  

  HONDA CANADA INC.

  
  

   

• Review fromMelissa M

  Date: 06/05/2024

  1 star

  Melissa M

  Date: 06/05/2024

  I have a 2012 Honda Civic sedan and I have purchased it from a dealer in Toronto and I have contacted the dealer regarding the paint defects.
  * **** *** * *** ***** ***** *** ****** *** **** **** *** **** ******* ** *** ***** ******* 
  When I contacted the dealership ********* Honda at *********** where I purchased my 2012 Honda Civic they requested me to go to their body shop and pay for the paint job.
  * **** **** *** **** **** * **** ** ****** ********* **** ***** ****** *** if I do not get my car painted, I will place a class action suit against Honda in Toronto.
  Please contact me before I proceed. I will give you a month's time before I proceed.
  ****** ******* ***** ******* *** ******* **** *********** *** *** ******  So I will never buy another Honda car.

  Honda Canada Inc

  Date: 03/06/2024

  Good afternoon Mrs. ********,

  
  

  We are sorry to learn that you are having some paint concerns with your 2012 Honda Civic. As you may be aware, the manufacturer warranty against paint defects are for a period of three (3) years or 60 000 kilometers, whichever occurs first, from an odometer reading of "0".\

  
  

  Since you vehicle is far beyond the warranty coverage period, we regret to inform you that Honda Canada would not be providing assistance towards the paint repair cost.  

  
  

   

  
  

  Sincerely,

  
  

  HONDA CANADA INC.