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Business Profile

Financing

Toyota Credit Canada Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financing.

Complaints

This profile includes complaints for Toyota Credit Canada Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Toyota Credit Canada Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 37 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:27/04/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Here is the VIN#: *****************

      My leased Toyota-*** got written off in February due to an accident. My insurance company ****** was able to send a cheque to Toyota Financial $29,630.70 of during the last week of February. I am aware that my lease balance is $22,602.48. I called Toyota Financial to follow up on the status of my overpayment and account status and I was able to speak to someone "Toheed" who said that I will be expecting the overpayment cheque within 10 business days (March 10 to estimate). Until now I have not gotten ANYTHING not even an update from the company in regards to my account status. I have attempted several calls and NO ONE COULD BE OF HELP. One person even hung up on me! I was informed that a woman name SHANISSE with extension **** is the one who could only help me as she is in charge of my file. I have left several voicemails and SHE HAS NEVER GOTTEN BACK TO ME. Some other customer service person even said they received a cheque 'that is lesser that what I owe'. Another person said Shanisse is still waiting for some other refund. Something is going on and this is clearly depriving a person of their own money. I KNOW THE NUMBERS AND I KNOW HOW THINGS WORK. I have given everyone OVER A MONTH TO DO THEIR JOB PROPERLY and still NOTHING. I was hoping I would not get to the point of having my lawyer reach out to Toyota Financial so this is the LAST thing that I will do on my own effort. I will never recommend anyone to deal with Toyota Financial Services nor will I be getting a new car from Toyota because of this! **** ** ********** *** *******

      Business Response

      Date: 04/05/2023

      We spoke with Ms ****** on 05/02/2023 regarding the settlement process. 

    • Initial Complaint

      Date:17/03/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been having ***** issues with Toyota and there service ** ********,

      First: bought my highlander in NB moved back to alberta (JUNE) AND STILL HAVE NOT RECIEVED MY DOCUMENT REQUIRED TO PLATE THE VEHICLE HERE

      Second: Payments I keep making my payments woth NB taxes which I keep being promissed someone will contact me to do the required credit no one does.

      Third: I can no longer drive my vehicle its going on for 58 days because its tags are expired and I am forced to rent a vehicle $1580 a month

      Forth: Each time I call no manager is available and no call backs

      Fifth: They keep sending me letters saying I am late when my payment dates are the 20th of each month,

      Sixth: They are damaging my credit bureau the last few days because of this.

      Seventh: Dealership where I bought the vehicle even contacted them

      Eight: Payed for extra warranty of vehicle needs to be serviced that I get a loaner, all the dealerships do not offer that service!!!

      I am tired of being ripped off and taken advantage of, There is no help from this company at all!!

    • Initial Complaint

      Date:18/01/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got a car in December. Toyota credit Canada took a long time to set my account so I called in to check what was going on. I verified my information and they said they’ll take it out of my account. They ended up double charging *** *** * ** ** * ********* ******** and they are refusing to refund me.

      Business Response

      Date: 30/01/2023

      A refund was couriered to the plaintiff January 21, 2023

      Customer Answer

      Date: 04/02/2023

       

      Complaint: 18831210



      I am rejecting this response because:

      I called and asked the company to remove preauthorized payments so this wouldnt happen again and I would pay directly from online banking. I paid my payment on January 31, 2023. On February 3, they took out money again which was not authorized. So they either did not stop preauthorized payments or they are actively taking unauthorized payments from me. They cant keep doing this!!!



      Sincerely,



      ******** ******

    • Initial Complaint

      Date:22/11/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Spoke to toyota credit canada several times. Given information about pay out balance. Was told additional fees such as admin fees and taxes extra. Agreed to buy out vehicle. Contacted ***** ****** toyota as required was given price value much higher. Toyota credit services told me several times there number i owed 9118. Toyota ***** told me 10700. When i questioned toyota credit services they instructed me there number was accurate. I have the money to pay the balance as i have a credit on file with toyota. I just want to pay the balance toyota credit services has instructed me
      Not the balance ***** ****** is suggesting. ** ***** ** ** ***** **** ** ***** ** ****** ****** ******** *** *** ** ** ******

    Toyota Credit Canada Inc is NOT a BBB Accredited Business.

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