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Business Profile

Heating and Air Conditioning

Enercare Home & Commercial Services Limited Partnership

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 25% of complaints as a representative sample.

Complaints

This profile includes complaints for Enercare Home & Commercial Services Limited Partnership's headquarters and its corporate-owned locations. To view all corporate locations, see

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Enercare Home & Commercial Services Limited Partnership has 5 locations, listed below.

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    Customer Complaints Summary

    • 1,120 total complaints in the last 3 years.
    • 656 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/03/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.


      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ******** ********** ****d 12 or after 12 as it's only 11:30 now...as if we had just put in a request. The tech on the phone was not helpful, was rude, and was clearly sexist once no longer dealing with my husband, but with me. He didn't acknowledge anything I asked or said, he just kept referring to my husband. They also did not offer to reimburse us for the 4 days of no hot water and a dysfunctional hot water tank rental.
      Across every single part, the service and the goods of Enercare have been unacceptable, and not meeting even minimum requirements,

      Business Response

      Date: 18/03/2025

      We thank the customer for bringing
      this to our attention. We have reviewed the customer’s account and confirm that
      service was completed on March 12th, 2025. We sincerely
      apologize for any inconvenience caused. We have processed a goodwill credit on
      the customer’s account for the inconvenience. The customer should see the
      billing updates in 1-2 billing cycles.

    • Initial Complaint

      Date:11/03/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In April 2023, I sold my condo-townhouse and informed Enercare, the hot water heater rental company, about the sale. A move order was submitted to ensure the transition was properly recorded.

      Despite notifying Enercare of the sale and submitting a move order, they continue to bill me for the hot water heater rental. Every month, I call them, and they assure me that the rental has been canceled and the charges will be adjusted. However, I still receive a new bill the following month. I am concerned that non-payment could negatively impact my credit rating.

      Business Response

      Date: 18/03/2025

      We
      thank the customer for bringing this to our attention. We have reviewed the
      account and confirm that the move request has been successfully completed. We
      sincerely apologize to the customer for the delay and for any inconvenience
      caused. Our billing team has processed a billing adjustment to reverse the
      extra charges and settle the customer’s account. The customer should see the
      billing updates in 1-2 bill cycles.

    • Initial Complaint

      Date:11/03/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Enercare has left my family without Hot Water for 2 weeks. Their technicians cannot fix my water heater and even said that Enercare should replace this unit, it is unreliable. I have been on over 10 phone calls with them and have had 5 in person visits to try to fix the issue. Enercare has now hung up on me with no warning or notice while waiting for a manager to escalate.

      I have a 9 month old baby at home with no hot water for 2 weeks. Today Mar 9th 2025 Sunday, enercare basically just hung up on me after stating that they will not switch the unit to a new one.

      Business Response

      Date: 18/03/2025

      We thank the customer for bringing
      this to our attention. We confirm that the tank exchange was completed on March 11th,
      2025. We sincerely apologize for any
      inconvenience caused. We have processed a goodwill credit on the customer’s
      account for the inconvenience. The customer should see the billing adjustment
      in 1-2 billing cycles. 

    • Initial Complaint

      Date:06/03/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I requested a buyout of my two hot water tanks in April 2024. I received the buyout amount through ******** gas (Account ************) on July 2024 (*** ********) and paid the bill $554.28. I have then started receiving bills from Enercare about amounts owing. I have explained on numerous occasions that this had already been paid and received a case # ******** that this would be resolved. I am still getting bills in February 2025. The bill is now for $217.32. Please reverse and close this account.

      Business Response

      Date: 16/03/2025

      We thank the customer for bringing this to our attention. We
      are currently reviewing the customer's account and will be in contact with the
      customer with a resolution. We appreciate the customer's patience and
      understanding while we work to resolve their concerns.

    Enercare Home & Commercial Services Limited Partnership is NOT a BBB Accredited Business.

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