Business Profile

Heating and Air Conditioning

Enercare Home & Commercial Services Limited Partnership

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Important information

Customer Complaint:
Due to the volume of complaints received, BBB is publishing the details (text) of 25% of complaints as a representative sample.

Complaints

This profile includes complaints for Enercare Home & Commercial Services Limited Partnership's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,125 total complaints in the last 3 years.
669 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:27/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Tankless hot water tank stopped working on a friday night. Earliest technician available was Sunday evening. Technician informed me i needed to stay home from work to receive replacement part they didnt have, and that a repair tech would be dispatched same day. Part arrived monday, and early availability for a tech is tuesday, meaning 5 days without hot water, or heat due to home having a heat pump. Level of sevice is abysmal.
Business Response
Date: 28/05/2025
We sincerely apologize for the inconveniences you have
endured. At Enercare, we strive to provide excellent customer service and we
regret to hear that this matter resulted in a negative experience. We have
reviewed your concerns and utilized your feedback to identify training and
growth opportunities with the involved departments. Enercare is actively
engaged in coaching & retraining the employee to ensure the best possible
customer service experience. Our customers’ opinions
and suggestions are crucial in the process of improving our performance for our
valued customers like you.
We can confirm the customer's repairs have been completed and the hot water service has been restored.
Customer Answer
Date: 28/05/2025

Complaint: ********

I am rejecting this response because this is a rental unit for which the repair service is noted as insufficient in the response. A refund for the period should be provided.

Sincerely,

**** ******
Business Response
Date: 10/06/2025
We can confirm the customer first reported the issue to Enercare on May 24th and the unit was fixed on May 27th.
The customer's current rental rate is $51.73+HST ($51.73/30 days = $1.72) ($1.72 X 3 days = $5.17), we will issue the customer a prorated credit of $15.00+HST, this will be posted within 24-48 business hours.
Initial Complaint
Date:27/05/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I’m filing a formal complaint against Enercare regarding a misleading rental agreement for a tankless hot water heater in my home at **** ***** ********* ********* Enercare never notified us, serviced the unit, or disclosed the rental. I now feel trapped in a contract I never agreed to, with no fair resolution.

In mid-2024, after the ********–Enercare billing separation, I began receiving text and phone notices from Enercare about an account I never knowingly opened. I requested a paper bill and learned the unit was a rental—something I had no knowledge of.

Over the past 8+ years, I unknowingly paid about $5,500 in rental fees through my ******** bill because in the "What am I paying for" section of my bill containing the charges breakdown, ******** listed the rental agreement as “charges from other companies,”. I reasonably assumed it was a company related to the gas delivery.

I contacted Enercare multiple times to buy out the unit ( at least 3 times via phone and once in writing which received no reply). It was manufactured in 2015 and is now 10 years old, but Enercare quoted a $2,200 + HST buyout. They falsely claimed the unit is only 8 years old and was originally worth $4,500, both inaccurate statements. A 10-year-old unit has a fair market value closer to $500. I never signed or agreed to this rental contract. I am not listed on the agreement, and my name and signature do not appear on it either.

We believe:

The $2,200 buyout and $450 balance (that wouldn't have accrued if I'd been able to purchase the unit for fair market value back in 2024) should be waived.

Enercare should release us from the rental agreement immediately.

We are requesting $4,000 reimbursement, the difference between the fair value of this unit in 2015 and what we unknowingly paid.

I ask the Better Business Bureau to assist in resolving this issue fairly. Images of the bill, unit and comparable replacement unit are attached for your reference.
Business Response
Date: 02/06/2025
We thank the customer for bringing
this to our attention. We have reviewed the customer’s account and confirm that
the rental equipment installed by Enercare was assumed by the customer when
they took possession of the home. If the customer had any concerns with respect
to the rental items in the home, we would expect that the customer and their
lawyer addressed those concerns with the seller prior to purchasing the home.
If the customer wishes to cancel the agreement prior to the end of the rental
term, they will be required to do so in accordance with their contractual
obligations, including the buy-out provision. Nevertheless, as a gesture of
goodwill and to assist the customer with their situation, we offered a reduced
buyout on the rental equipment. Should the customer wish to accept Enercare’s offer, we
look forward to hearing back from them; otherwise, we are unable to provide any
further assistance with respect to the customer’s concern.
Customer Answer
Date: 09/06/2025

Complaint: ********

I am rejecting this response because:
Thank you for your offer. I’d like to propose what I believe is a fairer resolution:
1)Forgiving the outstanding balance altogether. Had I been permitted to end the rental agreement and assume ownership when I first inquired this balance would not exist.
2) Allow us to assume ownership of the unit in our home.
The current buyout amount offered is only slightly less than the cost of a brand new unit and significantly more than the actual value of the unit in our home. The system in our home is a standard residential model that retails for about $2000 not the $4500 that’s been repeatedly sided to us. This is a three bedroom home that would not ever require such an expensive robust unit. I’d be happy to provide documentation to support this. Given that we paid roughly $5000 in rental fees over nine years for unit worth half that, I believe balance forgiveness and allowing us to assume ownership of the unit in our home without additional charge is a reasonable and equitable outcome for everybody especially considering there have been zero service calls (which would have come at an expense to Enercare) and still leaves Enercare in the black significantly with respect to this unit.

Sincerely,

****** ********
Business Response
Date: 13/06/2025
We confirm that the monthly
rental charges are solely for the use and benefit of the water heater and does
not contribute towards the buyout price of the equipment. Enercare’s
contract, and in particular the buyout provision of the contract, was
specifically approved by the Competition Bureau in 2010. In addition,
Enercare’s lawyers review and approve our contracts to ensure
that everything complies within the law.
We will have to decline the customer's proposal.
Enercare’s
position remains the same. Based on the
information we have on file, the customer is responsible for their contractual
obligations, including the buyout provision. Should
the customer wish to accept Enercare’s offer, we look forward to hearing back
from them; otherwise, we are unable to provide any further assistance with
respect to the customer’s concern.
Initial Complaint
Date:27/05/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented the water heater from Enercare and it was a nightmare! I had it installed two weeks ago and still having problem. Enercare send three guys . One came but he was a gas guy so he said it the electrical? So the second one came this Saturday and said , it the plumbing? Then I had third one came and said ,it was supposed to be electrical? All this run around and nothing was fixed or not done ! I have not had a shower in the past two weeks . Supposedly, Enercare is sending a fourth one ! I just regretted by renting the water heater rental from Enercare and now ,I want to buy my own . I want them , Enercare come and take the water heater out of my home !! I just tired and exhausted of all of this !
Business Response
Date: 03/06/2025
We
thank the customer for bringing this to our attention. We confirm that the customer does not have a rental water heater with Enercare. We also confirm that the customer has been contacted regarding this matter.
Customer Answer
Date: 06/06/2025

This is *** ******. I been trying to get a touch with Enercare and now that I find it strange? I was told by Enercare that they do not own the water heater and they are not responsible for the pick up . But three weeks ago someone from Enercare with a vehicle and installed the water heater in my house on 26 the boardwalk, Wasaga beach, L9Z 3A8? They ( Enercare) sent a guy to my house last Sunday and said , the water heater doesn't work !! I am getting confused here !! Enercare saying that the water heater is not theirs but I saw Enercare vehicle at my house! I just wanted Enercare take their water heater out of my house and I have another company, ******** .. so I don't know where to go from here ? Three weeks is a long time without a water heater not working?
Business Response
Date: 06/06/2025
We can confirm a member of our Social Care Team has been in contact with the customer and the issue has been resolved.
Customer Answer
Date: 11/06/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*** ******
Initial Complaint
Date:26/05/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB,

I am simply looking to cancel my Enercare account for a protection plan that I no longer need or require. The current statement period on the invoice is dated March 4, 2025 to March 6, 2026.

I was told by *** (Manager at Enercare) on a recorded line that I would have to clear this full years balance (9 months in the future remaining) before canceling the relationship. Furthermore, she stated that every customer is contacted via "email" to be notified in March if we wish to cancel, we must do so in 20 days, otherwise I fall into another 1 year contract.

I asked ***, which email of mine do you have on file that was used to communicate the above policy to me? Her response, we do not have an email on file and we did not send out any letter through mail either. With that being said, I was not notified of my cancelation period and the company wants to charge me regardless of a future dated service that I won't be using. Furthermore, how can I enter into a contract if I did not commit to anything in writing or by signature?

I am seeking help from BBB to assist is reaching a fair resolution, I am willing to pay for the months that have elapsed which I explained over the phone (March, April and May 2025) but nothing more and would like to permanently end the relationship as I do not require their services. I look forward to hearing from you.

Thank you,
**** ******
Business Response
Date: 28/05/2025
We have ******** the 3 most recent renewal letters that were mailed to the customer (2022-2023-2024). We can confirm the letters confirm the plan is being renewed for another term (12 months) and if the customer wishes to cancel they must contact Enercare within the renewal period to cancel the plans.
The terms of the cancellation are posted below:
"If you have any questions or do not wish to renew, call us at 1-************ prior to your renewal date.
Please visit ***************** to view the updated terms and conditions of your Plan."
Customer Answer
Date: 28/05/2025

Complaint: ********

I am rejecting this response because:
The PDF files presented by Enercare have been generated in their system, but it was never mailed to my address as I did not receive these. Had I received them in the mail, I would have taken the necessary action to cancel.
Furthermore, when speaking with *** on our most recent call, she acknowledged no email was on my file and when I said that Enercare could have sent communication in the mail, she did not present these PDF files during that initial call or inform me that these were in fact mailed.
I do not have any of these letters, therefore, I would like to exercise my right to immediately cancel this service that I have not used a single day in over a decade. Thank you for your attention to this matter.

Sincerely,

**** ******
Business Response
Date: 10/06/2025
We can confirm more than 3 letters were mailed to the customer throughout the timing of the protection plan, also a welcome letter was mailed out at the time of enrolment which stated the same terms and conditions, if we do not have an email address on file, we physically mail the letters which we can confirm were mailed. We would reasonably assume the letters mailed out are received, especially as they were mailed out every single year, not only one time.
As a one time gesture of goodwill, we have cancelled the plans and waived the bill-out, please note the customer remains responsible for any amounts posted on the bill, and we are unable to add any credits to the account.

Customer Answer
Date: 18/06/2025

Complaint: ********

I am rejecting this response because:
Thank you for the one time good will gesture, it is very much appreciated. Kindly share closing of account and waiving of fees as mentioned in a formal letter for my records.
It can be emailed to *********************.

Sincerely,

**** ******
Business Response
Date: 25/06/2025
I can confirm as per the previous message, we have not agreed to refund the charges on the account.
We have agreed to cancel the protection plan and waive the otherwise bill-out fee.
Customer Answer
Date: 26/06/2025

Complaint: ********

Thank you for confirming the cancelation of the plan and waiving of bill out fees.
I am not looking for a refund of charges that I've already paid for in the past, I am merely looking to see if there is anything else outstanding to my name and if my account is fully clear.

Sincerely,

**** ******
Business Response
Date: 30/06/2025
We can confirm as mentioned, we have cancelled the plan and waived the otherwise mandatory bill-out, however any balance owing on the account remains valid.
Business Response
Date: 07/07/2025
Good Day!
There was a balance owing on the account of $463.90 (HST included). I have since gone ahead and credited this balance to avoid any further confusion with the customer.
Customer Answer
Date: 15/07/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ******
Initial Complaint
Date:26/05/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I completed a boiler buyout from Enercare and have not received a confirmation of payment email from them. This purchase was made as part of a purchase agreement of the home, which was conveyed to Enercare. Subsequent phone calls end with their reassurance that an email is forthcoming, but nothing has been resolved.
Business Response
Date: 26/05/2025
We can confirm when the customer receives their final prorated bill on June 3rd, 2025 they will note the payment was applied to the payment.
The bill on June 3rd will be the customer's prorated rental up and until the termination of the rental boiler contract. Once paid, the customer will not receive any additional bills from Enercare.
Initial Complaint
Date:21/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The company sent me an email for a safety check and maintenance. On April 22, the inspector-(********* *******) went downstairs and look around. ********* advise me to sign another contract to replace the tank because it was going to start leaking any-day. I advise the technician I will sign a new contract when I am ready and not today. I ask him could he do an maintenance check and the technician said -(No) because I am here for you to sign a new contract on a water tank. I notice later on that night the water is coming out of the water tank and going into the furnace. My neighbor hired a differ technician to look at this water tank and replace it at the neighbors request. I ask the technician to open up the water tank to see why it was leaking and we notice their was a hole through the padding. This technician determine the tank and been damage by the previous technician. I want them to pay for a new water tank at a cost of about $2000.00. and for the cost of replacing flooring, and clean up
Business Response
Date: 27/05/2025
We
thank the customer for bringing this to our attention. We confirm that our District Manager and our Claims team are currently reviewing the customer’s
account and they will be contacting the customer to get the matter resolved.
Initial Complaint
Date:20/05/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We are currently renting a boiler from Enercare. Approximately three weeks ago, we discovered that the boiler was leaking. An Enercare technician visited our home and confirmed that the unit is at end of life and cannot be repaired. This assessment was later reiterated by an Enercare sales consultant who visited our home in person and clearly stated that:

The unit is marked as "done" in Enercare's internal system.
We can schedule a no-cost removal.
The contract would be immediately terminated upon equipment pickup.

However, despite this clear assurance, no further action has been taken by Enercare. We were provided a case number but have not received any follow-up communication. Over the past several weeks, we have attempted to contact Enercare numerous times — including eight separate phone calls in a single evening — and every time we are transferred repeatedly between departments with no one taking responsibility or offering a resolution.

We are still being charged monthly for this non-functional and unsafe unit, and the company has made no proactive effort to fulfill its own commitment.

Failure to deliver on promised removal of non-functional rental equipment.
Failure to terminate rental contract despite internal confirmation of unit retirement.
Complete lack of customer support or escalation pathways.
Ongoing charges for unsafe, inoperative equipment.

Enercare has made no attempt to follow up or resolve the situation. Despite a confirmed case number and a field consultant's assurances, there has been no communication or action taken.
This situation is now creating a health and safety concern in our home. The leaking boiler is a potential hazard, particularly as we have a newborn baby at home.

We are requesting that:
Enercare schedule the immediate removal of the faulty unit.
All rental charges cease effective the date the issue was reported.
The contract be terminated with no penalty as originally promised.
Business Response
Date: 20/05/2025
We sincerely apologize for the inconveniences you have
endured. At Enercare, we strive to provide excellent customer service and we
regret to hear that this matter resulted in a negative experience. We have
reviewed your concerns and utilized your feedback to identify training and
growth opportunities with the involved departments. Enercare is actively
engaged in coaching & retraining the employee to ensure the best possible
customer service experience. Our customers’ opinions
and suggestions are crucial in the process of improving our performance for our
valued customers like you.
We can confirm, we can go ahead and terminate the rental boiler contract at $0.00, however it will remain your responsibility to disconnect/dispose of the unit. Please note should you wish for Enercare to install a new boiler unit, we can dispose of the old unit on your behalf.
Initial Complaint
Date:20/05/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In August 2023 we switched to tankless water heater from a company ********** ***** **** ********* **** ********* ******* ***** * **** ******* ** *** ***. They removed our tank their self. At that time the monthly rent was added in our ******** Gas Bill, arounf September 2024 we recivied the bill from Enercare for the rent. We called them and informed we no longer carry the tank. They sent one of their inspectors to check. Upon checking he confirmed that there is no water tank at our house. That time Enecare asked for merchandized, since it was removed by Provincial Smart Home, we asked them about that. They advised to sent a bill for merchandize and they will pay. Despite of my so many call and reminders Enercare did not send us the bill for merchandize. However, they are still sending the bills and adding the rent every month. I have been calling since October 2024 to cancel the services and give me cost of merchandize, but they are not cancelling the services and adding rent for something which is not present at our location.
Business Response
Date: 20/05/2025
We can confirm the termination charge was posted to the customer's account in September 2024, we have included the attached bill.
Please note, payment was never recieved for the termination fee, the customer must process payment to Enercare, and seek reimbursement from the third party company, we cannot bill the third party company directly.
Once the rental arrears and termination fee are paid up until end of October 2024, Enercare can go ahead and terminate and refund any additional rental fees placed on the account.
Initial Complaint
Date:20/05/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Billing charge dispute:
1. Date: Incident happened on Monday, Nov 18, 2024 between 6pm to 10pm.
2. Issue: Service for broken furnace
3. Details:
- On Monday, Nov 18, @round 10:15am, I called Enercare to look at my broken furnace to see if they could fix it. I's told over the phone, they should be able to fix it, if not, no charge for the service, but if it's fixed, there would be a protection plan for around $28 a month for 1 year. Their technician came same day between 6pm and 10pm, but determined it's broken and required a new one. I asked him after the service if there's any charge, he said no, but advised to call Enercare for new replacement.
- On Tuesday, Nov 19, @ 7:50pm, I called Enercare to cancel the protection plan as they couldn't fix my broken furnace with confirmation #******* and cancellation # ******** and received NIL invoice later via email.
- On Nov 21, 8pm I called for protection plan cancellation and was told they would do it.
- On Friday, Dec 27, @ 12:09pm talked to ****** from Enercare and he said the billing amount of $168.37 would be removed with reference #*******.
- I called Enercare on Jan 29, 2025, Feb 24, to request the removal of this charge.
- I keep getting the billing advices from Enercare since Dec, 2024 until now, May, 2025.
- During this period of time, they've been chasing after me using different phone numbers, leaving me voice mails like those spam calls, via emails, by mailings, and calls from collection agent, who didn't leave any message, even hinting on impacting my credit score.
- Email sent Feb 27, 2025 to Enercare to look at the issue (please refer to attachment)
- Email sent May 13, 2025 to Enercare to look at the issue (please refer to attachment)
- I'm writing here now o request the company to remove the charge of 170.90 gone up from 168.27.
- I had bad past experience with Enercare and got double charged every month after switching the hot water tank to them from ********.
Business Response
Date: 26/05/2025
We thank the customer for bringing this to our attention. We
have reviewed the customer’s account and confirm that the plan has been
cancelled as per customer’s request. We also confirm that as a gesture of goodwill we have processed a billing adjustment to waive the service charge. The customer should see the billing
updates in 1-2 bill cycles.
Customer Answer
Date: 28/05/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *****
Initial Complaint
Date:16/05/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Enercare

In 2018, I purchased a furnace and air conditioner for $8,000, with the clear understanding that I would receive a rebate. When the pandemic hit, I was asked to wait until after COVID-19 to pursue the rebate, which I did.
In 2023, I reached out to follow up and was surprised to learn from the representative that no action had been taken. I then spoke with *****, the manager, who redirected me to ***** ********. Over the past eight months, Mr. ******** has repeatedly assured me that the matter would be resolved, but to this day, I have seen no progress — only excuses.
In October 2024, I was told the issue was being worked on. In November 2024, I was informed a resolution had been reached. In December 2024, Mr. ******** claimed he had spoken with upper management and that I would receive a credit card in the mail, as part of the rebate. However, no such card ever arrived.
During the postal strike, I was told that the delay in receiving the credit card loaded with my rebate was due to the strike and to wait until afterward. The strike ended and yet still, nothing came. In January 2025, I followed up with Mr. ******** once again and was advised to wait a couple more weeks. It is now March 14, 2025, and I have yet to receive anything. My repeated voicemails have gone unanswered.
I trusted Mr. ******** when he told me the matter had been resolved, which prevented me from pursuing other avenues, including taking this issue public. I have been more than patient and accommodating, yet your company has failed to uphold its promise time and time again. This is completely unacceptable.
I demand immediate action to fulfill the rebate I was promised. I expect a concrete resolution and a formal response without further delay. Should this matter continue to be ignored, I will have no choice but to escalate accordingly.
Business Response
Date: 23/05/2025
We thank the customer for
bringing this to our attention. We
are currently reviewing the customer's account and will be in contact with the
customer with a resolution. We appreciate the customer's patience and
understanding while we work to resolve their concerns.
Customer Answer
Date: 26/05/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ****

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Business Response

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Business Response

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Business Response

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Business Response

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Business Response

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Business Response

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Business Response

Business Response

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Complaint statuses

Business Response

Complaint statuses

Business Response

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Business Response

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Business Response

Complaint statuses

Business Response

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Complaint statuses

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Customer Answer

Enercare Home & Commercial Services Limited Partnership is NOT a BBB Accredited Business.