Business Profile

Heating and Air Conditioning

Enercare Home & Commercial Services Limited Partnership

Headquarters

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
Due to the volume of complaints received, BBB is publishing the details (text) of 25% of complaints as a representative sample.

Complaints

This profile includes complaints for Enercare Home & Commercial Services Limited Partnership's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,125 total complaints in the last 3 years.
665 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:28/11/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have not had a rental hot water tank for ten years. Before that time we rented from some company i cant even remember the name. About 5 months ago we started getting bills for Enercare home Services for a hot water rental. The bill is 37.81 a month now the amount is 243.25 . We have done all the requirements enercare wanted to resolve this, but still get bills.
Business Response
Date: 07/12/2022
We thank the
customer for bringing this to our attention. We have reviewed the customer’s
account and confirm that an Enercare rental water heater was installed at this service address in 2012. We have contacted this customer to discuss their
options to continue with the rental or to buyout the water heater. As a
gesture of goodwill, we offered a discount on the buyout amount. We look
forward to hearing back from the customer.
Initial Complaint
Date:28/11/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Enercare keeps ********* me about a hot water tank rental. The builder I bought the house from, bought the hot water tank, and I lived in this house for over 8 years. This only started in the last few months. Please make Enercare stop ********* me.
Business Response
Date: 07/12/2022
We thank the
customer for bringing this to our attention. We have reviewed the customer’s
account and confirm that an Enercare rental water heater was installed at this service address in 2014. When the customer purchased the home, Enercare was
notified that the customer assumed the rental water heater and Enercare
transferred the account accordingly. We have requested further information from
the customer to resolve their concern and look forward to hearing back
from the customer.
Initial Complaint
Date:24/11/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Enercare Water Heater Rental
An ******** tech tagged and shut down my water heater when he noticed that it was not vented properly. He explained that the venting was improperly done and has been leaking CO2 in the house. It has taken 5 phone calls to try and get an appointment from Enercare to come and repair this issue. They now wont give me an appointment unless I pay for it, even though i have a rental contract for this equipment.
Business Response
Date: 01/12/2022
We thank the
customer for bringing this to our attention. We have reviewed the customer’s
account and confirm on November 23, 2022, the customer contacted Enercare for
service on our rental water heater. On the same day, our technician attended
at the customer’s home. Our technician and field manager confirmed our rental water heater was shut off by the
customer’s gas company due to an issue with the customer’s elbow vent. The
technician offered to replace our 25-year-old rental water heater, and the replacement
would be covered by a new rental water heater agreement. The technician
also advised the customer that the elbow vent needed to be replaced and to do
so, we would have to make a slight cut in the ceiling. The customer did not
wish to have their ceiling cut, so the technician could not proceed with the
replacement of the water heater or the elbow vent. Should the customer change
their mind, we will be happy to provide them with service.
Initial Complaint
Date:24/11/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have sent this exact same complaint to enercare complaints services as well as their kitchener office and so far have gotten no response.

My name is ****** ****, I have been renting with enercare for some time now and have never had much luck with their equipment or their service but this situation I am in now absolutely takes the cake.

As of 630am Friday November 18th I noticed that my home was quite cold and that my water would not get warm. I realized that my water heater (which I currently rent with enercare) was not working. The LED display screen was informing me there was an issue with the flame sensing rod. I called enercare service line and requested service as soon as possible due to the fact that my only heat for the house is a horizontal heat pump in my ceiling which runs directly off the hot water from the water heater.

My home was sitting at 15c due to this lack of heat. I made this fact very clear to the representative on the phone in an attempt to get my service promptly. He said my service call could be booked,between 3pm and 7pm earliest. I explained my no heat predicament one more time because in my mind 8 hours later at the absolute earliest in a NO HEAT emergency when there is snow on the ground and sub zero temperatures was not acceptable. He assured me that he would put urgent priority on my service call and a technician would arrive as soon as possible.

I received a phone call from my technician at 6pm requesting that he could arrive “around 730pm” I said unfortunately no I need help asap. He arrived at my house at 620pm and then proceeded to investigate the problem. He then informed me at 730pm that my flame sensing rod was not working and that it needed to be ordered. This is frustrating because I told enercare the flame sensing rod is the issue at 630am, why did I need to wait 12 hours for someone to tell me something I already knew? Either way I needed heat restored so he informed me the part was being ordered and that I would hear “the next day about the parts status”

Saturday came and went with no phone call as well as Sunday.

Monday November 21st I called to inquire as to the status of the part that was ordered Friday November 18th. The service representative informed me that he could not find any information however he would make a note for the material Center to contact me within the next 4-6 hours. This was at 12:30pm on Monday November 21st. I received no answer.

I called the service representatives Tuesday November 22 at 630am requesting a status on the parts for my water heater/ heat pump which have not been working for 96hours. The service representative could not answer as to any status of the part due to the fact that the parts department did not open until 8am. I then requested to make an appointment to have my water heater replaced as an alternative to the missing part which could not be traced in any way. They informed me that department also did not open until 8am.

I called back at 8am to determine the status of my part and the representative representative informed me “I would have to wait 24 hours for an answer from the parts department from the time of the first inquiry” (12:30pm the day before) I then attempted to arrange a time to have a replacement water heater installed (once again due to the absence of any knowledge as to the whereabouts of a replacement part for the water heater) the representative told me “this is not possible due to the fact that the water heater has not been condemned or deemed valid for replacement” I argued that the water heater has not been able to be fixed for 98 hours since my first call with absolutely no timeline in sight as to WHEN it will be fixed. they told me there was nothing they could do.

Once the 24 hours had passed without any word from the parts department I called back to find an answer. I was informed by the representative on the phone that “you need to wait 48 hours from the first inquiry as to the parts status” this is now the 3rd different timeline that I needed to wait for an answer so I insisted I be directed to the parts department directly so I could ask for a status and that was denied. So I asked for customer support to push my need for a replacement water heater due to the fact that it has now been 5 full days since I have had heat in my home. I was put in touch with a representative at 1:30pm who informed me there was nothing they could do to get heat restored to my home. When I inquired for the phone number of the service “field manager” I was told “we do not have phone numbers to contact them only emails” which absolutely cannot be true. But she then informed me she would email him directly and get me an answer by form of phone call momentarily. I requested she stay on the phone with me until that call arrived but she insisted that she could not help me any further and she needed to end the call. (As of the time of this email 9:10pm I have not received a call from a field manager.)

I then called the service line at 5pm to request again for a part status and if not a part status a time to get a water heater installed to restore heat to my home. This timeline was beginning to get even more urgent because I am leaving the country for 5 days as of the 23rd and need the issue resolved immediately whether that be a replacement part or a replacement water heater. I was told there was a part being delivered to a parts warehouse in London but it would not be delivered to my home until the 23rd earliest. I then informed the representative on the phone that I would personally go pick up the part, and to schedule a technician to install that part tonight. The representative could not tell me the location of the warehouse which the part will arrive or put me in touch with the person delivering the part which was described as “a service manager”. I then insisted I receive a replacement water heater as a substitute and I was put in touch with an individual named “Richmond” to set that up for me. (This process was not started until 630pm Tuesday after I was inquiring for 12 hours for a new heater to be installed) I was then informed the earliest the new heater could be installed was Thursday November 24th in the evening. That would mean a full week without heat in my home.

I am now requesting due to multiple attempts to resolve the issue and over 8 hours on the phone with enercare service representative’s, and now pushing 120 hours without heat in my home that my contact be voided and the water heater be removed from my home as soon as possible. I will not entertain the idea of buying out the water heaters value because it’s quite clear the heater cannot be repaired by enercare.

I will be sending this email to as many enercare service emails and complaint centres as I feel necessary and I expect an answer first thing tomorrow morning as to compensation and also terms for the cancellation of my contract for this water heater.

I’m incredibly dissatisfied with every facet of enercares “service” and I truly hope no one else has to go through scenarios such as mine especially considering the size and scope of enercares services and customers.

I look forward to hearing from someone soon.

This was cut and paste the same complaint I sent to enercare so I’m hoping to have some help soon

I pay $56.30 a month for their “services” and have already had a water heater replaced after only 3 years due to a damaged heat exchanger.
Business Response
Date: 01/12/2022
We thank the customer
for bringing this to our attention and apologize for the delay. We have
reviewed the customer’s account and confirm we have expedited the part order
for the customer’s water heater. The customer declined the return appointment
for the installation of the part. At the customer’s request, we have scheduled
a removal of the water heater.
Initial Complaint
Date:24/11/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have home protection plan with Enercare for the last 3-4 years, with many billing errors by the way. They have done it again. My usual bill is $79,35
This months bill was for $1,089; I called them and they agreed they have done a mistake and overcharged me (case # ********) over $1,000.. I asked them how long will it take to fix the invoicing and they said " about 2-3 business cycles", well I do not have $1,000 to give them and "hope" for a resolution.. They did exactly the same thing less 1 year ago and it took me more than 6 months to get it fixed, it looks like a retaliatory action against me for raising my voice and fight for my rights. I had to call 3 times to Enercare and explain the situation 3 times to different CSR - about 1,5 hr.. and I know this is just the beginning. ****** * **** **** **** ** **** **** **** *****
Business Response
Date: 01/12/2022
We thank the customer
for bringing this to our attention. We have reviewed the customer’s account and
confirm that due to a system error, this customer was billed for annual
Protection Plans which they were already paying for on a monthly basis. We
apologize for the inconvenience. A refund has been processed on the customer’s
account. As a gesture of goodwill, we have also issued a credit on the
customer’s account. The customer should see the billing updates in 1-2 billing
cycles.
Customer Answer
Date: 01/12/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********,in principle it addresses the issue..
The problem is that I will be in "delinquent in payment" with Enbridge (the company that invoices Enercare services) it will probably affect my credit score as I do not have $1K to pay the bill and hope for the fix to materialize
I think that in this time and age mistakes like this MUST be fixed immediately, wait 60 days has no reason, if I miss a payment I cant just tell them I will be apying in 1-2 billing cycles "sorry for the inconvenience", right?
I hope I dont have to complain again as they are EXTREMELY bad in fixing invoicing errors as the last one took me more than six months and 20+ calls to finally get it fixed thanks to BBB involvement

Sincerely,

*** ******
Initial Complaint
Date:24/11/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
June 2022 Purchased new Furnace and AC units from Enercare, installed by Enercare.
dawn r. and david l. lead sales rep’s. Promotional $700 **********, and Goodwill credit not received as of November 21st, 2022. Enercare escalation case number ******** remains open, pending callback to customer for processing. *NO CALLBACK RECEIVED. Last Enercare call centre case number********* created Nov 21/22 regarding Enercare Case *******.
Please help, As seniors with Heart Disease and Diabetes, my husband and I feel like we were taken advantage of when we had to buy a new furnace and a/c.
Business Response
Date: 01/12/2022
We thank the
customer for bringing this to our attention. We have reviewed the customer’s
account and confirm our Field team did not offer this customer a $700.00
********** gift card as part of the Agreement for rental HVAC equipment. The
customer contacted Customer Service on July 5, 2022, referencing a ****** ******* ***** rebate with ********. We have sent the customer the July 5,
2022 call recording where we confirmed that Enercare was not currently
providing this rebate and the contact information of the applicable entities
was provided to the customer.
Customer Answer
Date: 06/12/2022

Complaint: ********

I am rejecting this response because: Enercare has not referenced a call regarding their offer of $700 **********, but instead referenced and highlighted a call regarding my inquiry into Goverment Rebates. They fail to provide proof that their $700 ********** offer existed. I believe BBB has several orher complaints and resolutions regarding Enercare’s ********** offer for the sane time of year. This is supportive of my complaint regarding Enercare’s manipulative Sales practices and deceptive behaviour confusing Government Rebates and their own company’s offer’s presentation to Seniors.

Sincerely,

********* *****
Business Response
Date: 15/12/2022
We confirm that
when the customer initially called us to inquire about a ********** gift
card promotion, our customer service agent advised the customer that the
payment department would confirm if a ********** gift card was offered
as part of the customer’s rental HVAC
agreement. The payment department later confirmed that the customer was
provided with a different offer which the customer accepted. We also confirm
that we have provided the customer with a copy of their signed agreements
indicating the offers provided to and accepted by the customer. Nevertheless,
as a gesture of goodwill, we have offered a credit toward this customer’s
account. We look forward to hearing back from the customer.
Initial Complaint
Date:23/11/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Nov 9th our hot water tank stopped working- it would trip and need to be reset as it could not handle heating our hydronic floors and also the water in the house. I went to look at a bill to see who I should call and I saw that it was enercare. I also noticed that I was paying about $68 a month to rent this which seemed really high so I pulled my old bills. The hot water tank was installed in May 2014 as it was a new house. We moved in December 2014 and assumed the contract from builder. For over 3 years we paid $17.50 a month and then when going back I see that in 2018 it jumped by 282% and went up to $49.41 a month. So it appears that I may have overpaid almost $2000 in total since 2018. I asked enercare to provide a copy of the contract and as of Nov 19th (10 days later), I have still not received it. They could not explain the increase in price in one year and said that they don't have a record of my 2017 bills. I told them that I have all of them and could provide them to them. They said they would look in their system.
They sent a technician (Julius) on Nov 11th to fix the hot water tank and he told us that the heat exchanger wasn't working and that the hot water tank is not fixable and that it would need to be replaced. he said he would provide a report and that his manager would call us. Enercare sent an email to us saying that the hot water tank is working (it is not!) I have called them 4 times asking for a correct report to be emailed to me so that I can ask them to remove the tank (without me having to pay a buy out of $1662 + HST- since the tank is broken and cannot be repaired. They have not provided me with a written report that matches what the technician is saying. I would like a written report, a copy of my contract and then reimbursement of the amount I have overpaid since 2018 46 months X = 1659.32 + HST = 1875.03. I would also like them to remove the broken hot water tank so that I can install a new one from a different company.
Business Response
Date: 01/12/2022
We thank the
customer for bringing this to our attention. We have reviewed the customer’s
account and confirm that our technician determined our rental water
heater would require a replacement. The customer declined a replacement and
so we removed our water heater. We also confirm that due to a billing
system error, the customer was billed for a lower rental rate until
2018. From 2018 to 2022, the customer was billed for the correct rental water
heater. The customer was not back billed for the difference in rental rate
prices. Further, in response to the customer’s request for a copy of our
archived Rental Water Heater Agreement, we have submitted the request for the
document and we thank the customer for their patience. As a gesture of
goodwill, we have issued a credit on the customer’s account. The customer will
see the billing adjustment in 1-2 billing cycles.
Customer Answer
Date: 02/12/2022

Complaint: ********

I am rejecting this response because: I am still waiting to receive a copy of the original signed rental agreement from 2014 . As I stated the company ARBITRARILY increased my payments in 2018 from 17.50 a month by over 250% a month. They have NOT confirmed that they have been charging me the correct amount as I am contending that they are not honouring the original contract. I would like to see what was originally agreed to to confirm why the increase happened. They merely sent me a blank form (sample contract) and a pricing schedule of what should be charged but again, I believe that the original contract was signed for a lower price. We shall see once I receive it. It has been over 22 days since I have made the request for the contract and nothing yet.
They have removed the rented BROKEN hot water tank which was part of my complaint and did pay for the $75 to remove it and the $50 fee to get my contract (which I have not yet received)

Sincerely,

****** ********
Business Response
Date: 07/12/2022
We confirm that we
provided the customer with a copy of our archived Rental Water Heater
Agreement. In order to protect our customers’ privacy, as this customer
assumed the rental contract with us, the archived Rental Water Heater
Agreement was sent with identifiers redacted. We also confirm that as a
gesture of goodwill, we have issued a credit on the customer’s account and
have advised the customer of the expected timeframe for the credit to be
processed on their account.
Initial Complaint
Date:23/11/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We bought our house in august 2021 had a maintenance review in fall of 2021, spring of 2022 and fall of 2022 told everything was fine no need to worry our furnace was old but nothing that needs replacing as of yet. Then 2 months after the last maintenance review there’s an issue, a tech comes out and says our heat exchanger is so corroded that it’s leaking over 150-200 parts per million of carbon monoxide into my house where my 6 year old daughter lives and my wife even tho we were just told everything was fine!! Now “BY LAW” they said they have shut off our furnace and our protection plan that we pay for to cover all of this they said does NOT cover a heat exchanger because it’s the most expensive piece of equipment in a furnace was their exact words! In order for us to get heat back on in our house they are saying we have to pay $2000 even tho they are the ones that said 2 months ago that everything was fine and now we’re in freezing temperatures and my 6 year old is freezing in her room because these people neglected to do their job properly and yet still have the ignorance of stating that it’s going to cost 2000 to get this fixed!! Nope I don’t think so!! ** **** **** **** * **** **** ** * ******** ********** ** **** ***** ** ****** ** ******! The tech said anything over 400 parts per million of carbon monoxide could make a grown adult sick and die! My daughter is 6 years old this could have made her sick or possibly already has! I want enercare to be held liable for this and to replace this part at no charge to us for how corroded this is this should of been caught when we first bought the house in 2021 of august and had our first fall inspection the signs would of been present then!
Business Response
Date: 01/12/2022
We thank the
customer for bringing this to our attention. We have reviewed the customer’s
account and confirm our Field Manager was in direct contact with them regarding
the technicians’ findings and a new furnace was recently successfully
installed. We have also offered the customer a goodwill credit on their
account.
Initial Complaint
Date:16/11/2022
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Switched enercare water heater rental from ******** **** ******* on 09/18/2022. Called and canceled service with ******** on 09/19/2022. At the time of signing agreement i was told i am eligible for 300$ prepaid ********** which should arrive 6-8weeks (which is stated on the enercare website). Today is 11/15/2022 and was told by enercare via phone that it will take another 2-3 weeks for card to arrive for which i was offered and accepted 1 year free furnace maintenance plan.
******** **** ******* doesnt cancel my contract with them as they want proof of return which enercare cant provide till now. I signed on enercare tablet at the time of installation their water heater that they will return it on my behalf. They couldnt give me a copy of that paper because it was on a tablet. I called them in September and October regarding proof of return and they said they need 15 days for resolution then 72hrs for resolution and today 15/11/2022 they said they need 2 billing cycles for resolution which is 2 months! ******* is sending me the bill to pay due on 11/18/2022 for 3 months which i didnt use as i am on enercare contract. Enercare continues to stretch resolution longer as per my lst conversation over the phone.
I want enercare to either provide me the proof of return which will be sent to ******** to finally cancel my account and get a refund. Also I would like to be compensated by enercare for all my time lost on conversations with their customer care team which shouldnt happen if they would do their job properly. I am not sure for prepaid ********** as i strongly doubt it will ever arrive thats the reason of mentioning it here.
Reference numbers that i start to ask and record:
******** ******** ******** ******** ******** ********
********* ** ********* ********** ******** ** ********* *** ******** ******** *** ******* **** ********* ** *******
Business Response
Date: 24/11/2022
We thank the
customer for bringing this to our attention. We have reviewed the customer’s
account and confirm that the ********** gift card has been received by
the customer. As a gesture of goodwill, we have also issued an
additional credit on the customer’s account. The customer should see the
billing updates in 1-2 billing cycles.
Customer Answer
Date: 24/11/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ***********
Initial Complaint
Date:16/11/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We rented a property from October 2017-May 2022. On Friday I received a call from a collection agency that enercare had sent a bill to collections for the water heater under my name. I have been in contact with them to fix this error since Friday. This matter is not resolved and they are giving me the run around. This has already affected my credit even though we were the tenants.
Business Response
Date: 22/11/2022
We thank the
customer for bringing this to our attention. We have reviewed the customer’s
account and confirm that due to a system error, the customer continued
to be billed for their former address. A billing adjustment has
been processed and the customer’s account is now settled. We also confirm
that we have put a stop on all collection activity and requested the collection
item to be purged.
Customer Answer
Date: 23/11/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ****************

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Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Enercare Home & Commercial Services Limited Partnership is NOT a BBB Accredited Business.