Complaints

This profile includes complaints for Auction Mongers's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Auction Mongers

  5 - 50 Don Park Rd Markham, ON L3R 1J3

• 

  Auction Mongers

  2 - 145 West Beaver Creek Richmond Hill, ON L4B 1C6

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:30/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bid on an “as Is” appliance which was reported to have and showed in the picture, a dent in one of the corners.
  I won that auction. Lot number ********, invoice *****.
  Upon receipt of the item, January 26, 2024, the item was as described, plugged the appliance in, and the unit would not power on. Auction Mongers omitted this detail in the sale description.
  
  Reported same to company, January 26 2024, email, they replied the unit was sold on an as is basis without warranty.
  I emailed them, pointing out the unit auction listing in description deceptively omitted the mention of not working and they replied
  “This Item is sold AS-IS. No guarantee on condition or function.“
  
  No mention of the unit being dead, non functional, will not power on.
  
  The product LISTING, does not state “This Item is sold AS-IS. No guarantee on condition or function.“
  
  Refer to the online auction listing, under terms and conditions, the As Is clause is also not included here.
  
  A person much search their website to locate the As Is clause.
  
  This is not an issue of buyer remorse, this is clearly a matter of deception on the part of Auction Mongers, who, I have bought from previously without issue.
  
  Please help and advise ** **** *** ******* ** ************* ** *** ******** ********** *** *** * ***** **** ** ******* ******* ***** ****** ****** ** * *** ***** ***

  Business Response

  Date: 06/03/2024

  Dear ******* ******,

  We are sorry to hear about the issue you recently experienced
  with your purchase.
  Unfortunately, the item was clearly marked and listed under
  "AS IS" condition which might include being unfunctional or missing
  parts. We do offer 10 days guarantee for all items that are listed as New, Open
  Box, or Used but there is no warranty on the "AS IS" items.
  

  Regards,
  Auction Mongers

• Initial Complaint

  Date:13/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I won an auction item from their platform on November 23. I believed to have won a *** *** Soundbar with Subwoofer. Unfortunately, I *** ********* **** **** ***** *** was unable to inspect the item for 10 days. When I was able to inspect the item, I found out the item was the wrong item. I filed a claim through their website to be denied even though they gave me the wrong item.

  Business Response

  Date: 31/01/2024

  Good morning,

  Our terms and conditions clearly states that the items must be picked within 10 days after winning the bid and the same is indicated on every page of the invoice the customer receives after the auction.

  We tried reaching out to the customer to schedule his pickup within the 10 days period and offered him the shipping option. We also guarantee our products and offer a warranty if a claim received within 10 days of receiving the items (which is also stated in our terms and conditions).

  Despite failing to follow our terms and conditions, we still tried all possible means to help the customer resolve the issue.

  And more importantly, the customer already received a FULL refund of his purchase on 28Dec2023.

  Regards,

  Maher N*******

  Auction Mongers

  Customer Answer

  Date: 02/02/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  

  While I understand they have a 10 day guarantee refund policy, that does not excuse the fact that they were not willing to originally refund me my purchase even though it was the wrong item. Additionally, they did not attempt to follow-up with me at all during or after the 10 day period. Their attempt at following up with me was the STANDARD AUTOMATED e-mail that is sent out after the auction period has concluded. I followed up with them when I was able to on December 11th, 2023, where I explained my situation regarding the item, and that I would like a refund and they denied my claim outright because it was past the 10 day period. I to filed another claim to further explain the situation and they responded by saying that they already denied my claim and further emails will be ignored.

  The only reason I received a refund was because I had to escalate the situation through my credit card company to dispute the transaction on December 19th, 2023. They opened a dispute at that point, providing the business 30 days to respond to the dispute claim and at this stage, I received a reversal on the transaction. A few weeks later, they charged my credit card again for the same amount without my authorization or knowledge (I only noticed when checking my credit card statement). I called my credit card company again to dispute the transaction and they stated that the business has not responded to the original dispute but charged my card again. I disputed the second charge on my card and had to cancel it to avoid another unauthorized charge.

  They were extremely uncooperative during this entire situation. **** ******* **** ***** ****** *** ******** ***** ** **** *** ******** ******* *** ****** *** **** *** ******* ** **** I am responding to refute the statements they made.

  
  
  Sincerely,
  
  
  
  *** *** ****

• Initial Complaint

  Date:26/10/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I won and paid for items from an auction under Auction Mongers held from sep 29 to oct 3 (Invoice Number: ******Lot Number: ********). The lot was ************ described as "********** Belmont Conversation Chairs, includes 2 chairs, 1 loveseat, & 7 cushions, Blue like-new Some Screws Replaced/Chairs measure 30.6 in. W x 29.8 in. D x 32.6 in. H/Loveseat measures 51.9 in. W x 29.8 in. D x 32.6 in. H"
  Upon inspection, it was missing one chair and included a glass for a missing table.
  I filed a complaint with the company hoping that the other items were just left behind when I picked them up and was willing to go back to retrieve them.
  The response from the company was" Good Afternoon ********, After a careful review of your claim, We found this item was sold on October 4th, 2023. Auction 209. As per our policies, terms & conditions, The guarantee period for your item has passed. Our policy is 10 days guarantee from the Auction Day. Your claim cannot be processed."
  The company was trying to hide behind the terms and conditions which they violated from the start and was moot in the first place as it was ************ advertised.
  Instead of coming to a resolution, this company just brushed me off.