We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Paralegal

TPH Paralegal Professional Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Paralegal.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample.

Complaints

Customer Complaints Summary

  • 111 total complaints in the last 3 years.
  • 19 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/04/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This matter was resolved two years ago. The organization keeps contacting me even after they said they would not as any debt was covered in bankruptcy and also this debt does not and has never showed up on a credit report. This debt apparently occurred over 20 years ago with ***** *****.

    Business Response

    Date: 30/04/2025

    Thank you for bringing your concerns to our attention. We have removed your phone number from the account and have moved it to 'do not call' status. Please advise if you require any additional information.

     

    Customer Answer

    Date: 30/04/2025



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ******* **********

  • Initial Complaint

    Date:04/04/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    TPH claimed to have been contacted about my old debt from *******. When I received the initial emails, I responded and let them know about my situation and why I was unable to pay at the time. I also told them that I have started working, although I'm not making much, I would be able to make small payments monthly. The lady refused and said the only option I have is to pay in full or they will pursue legal action against me. If they actually were to take me to court, I still will be given time to make payments. So why can't they just accept the monthly payment arrangement now before going to court and further ruining my credit? I really need help because the threatening emails haven't stopped. It's not that I refuse to pay, I just can't afford to pay that amount all at once.

    Business Response

    Date: 14/04/2025

    Thank you for bringing your concerns to our attention. There are options available to resolve your account over time, please contact ****** ***** at ************ to discuss the options that are available.

  • Initial Complaint

    Date:03/04/2025

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had TPH reach out saying I owe money.

    I have since been making payments and have emailed and reached out MULTIPLE times to ask for a full statement of account (all payments I've made and the remaining balance).

    No one is getting back to me, and I am going to start stopping payments unless I receive an update on my account.

    Currently, based on my banking statements, I have paid:
    $7,150 since October 26, 2023

    I have requested several times a full document providing the account breakdown, including fees, charges, and balance, and what the purchased my debt for,
    have never received anything.

    Business Response

    Date: 14/04/2025

    Thank you for contacting us regarding your concerns, we apologize regarding the delay in providing you the documents you have requested. We have initiated a new request with our client to obtain the documents and will forward you the information as soon as it is received.

    Customer Answer

    Date: 14/04/2025



    Complaint: ********



    I am rejecting this response because:


    they only provided me with the balance and not a statement of account including the actual charges owed along with their interest or additional charges.

    i want to see every payment I’ve made statemented on the account.


    Sincerely,



    ********* ******

    Business Response

    Date: 17/04/2025

    Thanks for your response. We received your email requesting the additional information and it has been requested on your behalf. We will send this to you as well as soon as it has been received.

    Customer Answer

    Date: 17/04/2025



    Complaint: ********



    I am rejecting this response because:

    Business did not provide all information from all payments including payments made to *** *****, my statement of account with full details (their interest they are paying ontop of interest already paid).

    I am requiring them to remove all interest and provide me with a proper statement of my entire payments to *********, *** *****, them, and all interest and provide what each interest is accumulated on.

    this Is getting beyond ridiculous and silly. Being a firm they should know the legal regulation without trying to scare tactic a young woman into paying beyond what she legally is entitled to.


    Sincerely,



    ********* ******

  • Initial Complaint

    Date:01/04/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The conduct of the employees at this "collection agency" are incredibly unprofessional and extremely rude, borderline aggressive.
    They show no respect for the people they are calling *** *** ********** ******** ** ******* ** ********** *** *******

    Business Response

    Date: 14/04/2025

    Thank you for bringing your concerns to our attention. Please contact ****** ***** at ************ to discuss options to resolve your account.

  • Initial Complaint

    Date:10/02/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company keeps harassing me on a daily basis in an attempt to trick me into paying them for a 2015 credit card debt that they've recently purchased.

    The debt is past the statute of limitations and has already been removed from my ******* credit report many years ago.

    I refuse to answer their calls as they will most likely try to reopen the debt by claiming that I willingly discussed a new agreement with them which I have not, and will not, do.

    Business Response

    Date: 18/02/2025

    Thank you for bringing this to our attention. The account in question has been closed by our client, there will be no further calls related to this account.

    Customer Answer

    Date: 18/02/2025



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ***** *******

  • Initial Complaint

    Date:13/11/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am recieving repeated unwanted phone calls from this business, at least 2 a week. I have e-mailed the business a few weeks ago requesting them to stop.
    I believe they are attempting to reach the former subscriber of my phone number for collection purposes, however I have made it known to the business that they I am not who they are looking for. The phone calls from this business are automated, and attempting to talk to a human is difficult, even though they are advising to do so.

    Business Response

    Date: 27/11/2024

    Thank you for bringing this to our attention, we have removed your phone number from that account in our office, we apologize for any inconvenience. Please allow 72 hours for the change to take effect.

    Customer Answer

    Date: 27/11/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    **** *****

  • Initial Complaint

    Date:08/03/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been getting calls from this organization for a person named ******* ****. My name is ****** *********** and I have been telling the people calling that I am not the person in the call. Yet I keep getting 5-6 calls everyday on my phone. I'm being harassed by these many calls and is affecting me at my working hours. This has been happening for the past 1-2 years. I want them to stop calling me and remove my contact details from their data base and not to contact me again.

    Business Response

    Date: 13/03/2024

    Hello, 

    Thank you for the consumer's message. TPH Legal Services has confirmed that that the consumer's phone number was assigned to another consumer's account. We have removed the phone number from the account and placed the consumer's phone number on our do not call list  

    We hope that this is a satisfactory resolution for the consumer

    Customer Answer

    Date: 13/03/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ****** ***********

  • Initial Complaint

    Date:21/02/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid my debt to tph legal services and 5 weeks later i still have not received a receipt or release for the money i paid.i have repeatedly sent them emails and called, they keep blowing me off

    Business Response

    Date: 21/02/2024

    Good Day,

    Thank you for the consumer's message. Please see the attached discharge document. TPH Legal Services apologized for the delay is the issue of the documentation and are currently conducting an internal investigation to determine the reason for the delay in a basic request of this nature. 

    We hope that the consumer finds this a satisfactory resolution 

    Regards 

    TPH Legal Services 

  • Initial Complaint

    Date:21/02/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business is responsible for sending robocalls to my phone on a daily basis. They leave messages for someone (***** ********) who is not me. There is no way for me to contact them to make it stop.

    All I want is for them to stop sending me automated voice calls but they have made it impossible for me to contact them through their contact options.

    Business Response

    Date: 21/02/2024

    Good Day,  

    Thank you for the consumer's comments. TPH legal services has review the account and confirmed that the consumer's number is associated with another consumer's account. TPH legal services has added the consumer's number to our do not call list effective February 21st, 2023.. The consumer will not receive any further contact with our office. 

    We hope this is a satisfactory resolution for the consumer 

  • Initial Complaint

    Date:13/02/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This collection agency has been pursuing me for a debt that was an old car loan in Alberta its been more than two years as per the statute of limitations

    Customer Answer

    Date: 14/02/2024

    My name is ******* ******* ***** *********** *** ******** ******** ****** ******  ********** tphlegalservices has been calling me 3 or 4 times a day regarding a debt I have asked them to only contact me be email or provide me information about the so called debt I have never received a financial statement regarding debt from anyone all I know is the possible debt existed in Alberta in 2019

    Customer Answer

    Date: 20/02/2024


    Please as well ask tph to stop calling my employer as the office staff are complaining it's disruption to there day sincerely ******* ******* 

    Business Response

    Date: 21/02/2024

    Good Day, 

    TPH Legal Services is representing **** **** regarding an outstanding auto loan that has been assigned to our firm. The consumer owes $21,416.52 as a delinquent balance that requires a resolution. TPH legal services has requested supporting loan documents and will be pursuing this matter if not resolved voluntarily. TPH legal services is adhering to legislative guidelines for dialing attempts with only 5 attempts since the account was assigned to our office in December of 2023. We have placed the file on our temporary hold while we await supporting documentation from **** ****. The consumer is encouraged to contact our office directly to discuss a voluntary resolution to this account 

     

    Regards 

     

    TPH Legal Services 

TPH Paralegal Professional Corporation is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.