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Business Profile

Paralegal

TPH Paralegal Professional Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Paralegal.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample.

Complaints

Customer Complaints Summary

  • 111 total complaints in the last 3 years.
  • 19 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/02/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is continuously calling my phone with false information and threats and I must be placed on the do not call list asap or reporting fraud.

    Business Response

    Date: 07/02/2024

    Thank you for the consumer's message. 

    TPH Legal Services is representing *** ********** ******** LTD on behalf of ******** ***** ****. There is an outstanding balance of $876.75 that was assigned to our office in October of 2023. This debt was incurred October 29, 2022. 

    TPH legal services has placed the account in a do not call status which means the consumer will no longer be contacted by our firm, however the debt still remains outstanding and owed to ******** ***** **** 

    Customer Answer

    Date: 08/02/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ******** *****

  • Initial Complaint

    Date:26/01/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They called me threatening about a repoman in my file if i didnt pay right away regarding an old **** account when i asked them to provide any doccumentation proving that i owe THEM money they insulted me and hung up i called back they said they could ask for paperwork to prove but that some contract were inexistant and I couldnt acces them i asked him to have his macine stop calling me he said yes

    The machine never stopped calling me so i called back said i was waiting on doccumentation before paying the girl started yelling at me saying it was MY fault and MY obligation to pay them or they'll send a repoman i told her that im waiting on the paperwork cause some charges are illegal on that paper ***** * *** ** **** *** * **** **** she said not her problem so i hung up and making this complain

    Please note that they are still calling me twice a day

    Business Response

    Date: 30/01/2024

    Good Day, 

    Thank you for the consumer's comments. TPH legal services has reviewed the consumer's account with our office relating to an outstanding **** debt incurred in 2019. Our last direct contact with the consumer was December 29th, 2023 in which he advised that he was incarcerated and that he was disputing the account. The agent handling the account requested that the consumer provide proof that he was being charged while incarcerated in order to assist with the disputed balance. The consumer has not provided the documentation as such we consider the matter open. We would like to work on a resolution with the consumer to close this matter but valid evidence of his dispute is required. TPH Legal services has placed the account in a do not call status until we receive proper evidence from the consumer supporting his claim 

    Customer Answer

    Date: 30/01/2024



    Complaint: ********



    I am rejecting this response because:the company didnt gave me no proper doccumentation regarding the ownership of the dept wich i asked 3 time already



    Sincerely,



    ***** ********

    Business Response

    Date: 07/02/2024

    As this is the first documented request through the BBB channel of a request for documentation, we fail to understand the rejection. TPH legal services is following the proper process to validate the debt and provide the documentation required to show the consumer the debt is valid. If no documentation is available, TPH legal services will close the account 

    Customer Answer

    Date: 08/02/2024



    Better Business Bureau:

    I am waiting on the doccumentation and appreciate the help of bbb to get that info of no doccumentation provided and harrasment resume ill refer back to bbb



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ***** ********

    Business Response

    Date: 01/03/2024

    Good Day,  

    We have requested the supporting evidence from our client. The account has been placement on hold and we have not attempted to contact the consumer directly. TPH has reviewed all of the calls between the consumer and our office and at no time has the debtor been threatened with a "repoman" coming to the consumer's residence  

  • Initial Complaint

    Date:16/05/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are trying to collect a debt for the ******** ******** ********* who i have no recollection of having a contract or agreement with. i have repeatedly asked them to send me a copy of the original agreement but they have not done so. i have no clue how old this matter is as all i get from them is an email to my work that they will file bankruptcy on my behalf to confiscate any assets that i may have if i dont pay up. i still dont even know what is the amount i am suppose to owe.

    Business Response

    Date: 16/05/2023

    Thank you for your inquiry, our firm has requested validation of debt and invoices from our client ******** ******* *********. Our firm has placed the account on hold until the documents are received and the consumer has been afforded an opportunity to review the supporting documents and validate the charges. 

    Customer Answer

    Date: 16/05/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.


    I await copies of requested files.  although i think the company should have copies on hand since they are acting on behalf of the company.  Would you accept a job without  all the facts?

    Sincerely,




    ****** ******

  • Initial Complaint

    Date:15/05/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello my problem is I got an email from TPH legal service threatening me about an outstanding balance of 5023.69 My bill is 1300 They are trying to charge me 3700 in interest fees ****** *******  the max in Canada for interest is 60% I want to know how and who came up with this amount I want answers I deserve answers this is a ridiculous amount it’s not a normal amount

    Business Response

    Date: 15/05/2023

    Good Day, 

    Thank you for your communication. We have requested back up from our client Canada Tax Review to validate the total outstanding balance. To clarify for the consumer, TPH Legal Services does not charge interest on behalf of our clients, the balance and breakdown of balances are provided directly from our client. No legal action has commenced thus no legal fees have been applied. We have placed the account on a courtesy hold and requested validation of charges from our client. We will provide an update once the supporting documentation is received 

    Customer Answer

    Date: 15/05/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ****** ********

  • Initial Complaint

    Date:25/04/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was offered a 3,300 settlement on payment plan because I have been on dissability with cancer and my wife started a job and dissability let me go. She doesn't make enough to pay out right the balance so they offered me 100$ a month settlement. Now they have kept the payments and claimed it as interest on behalf of ******** ****. But they bought the dent with ******** ****. They are ******** the money and now claiming I haven't been paying g. They have the recorded messages aswell as my voice messages they left me. I have the documents proving it was paid directly as a bill payment.

    Business Response

    Date: 27/04/2023

    Good Day,  

    I can confirm that the consumer has made payments directly to TPH Legal Services in the amount of $200. I would like to clarify some of the items raised in the consumer's complaint 

    1- TPH Legal Services did not purchase the debt. We are retained on behalf of the holder of the debt to recover the outstanding balance and are not reporting to the consumer credit report the original trade hold - ******** **** Bank is accurately reporting the account as a R9 Bad Debt Write off to the consumer credit report as the account went delinquent October 2021.

    2- The interest rate applied to the account is the contractual interest rate in the cardholder agreement the consumer agreed to when he used the card for purchases. TPH Legal services is not apply its own interest to the account. The consumer is contractually required to pay the interest based on their agreement with ******** **** Bank.  

    Hopefully this clarifies the consumer's concerns related to his account with our office 

    Regards  

    TPH Legal Services 

  • Initial Complaint

    Date:05/12/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    TPH has continued to call my residential telephone number with an automated system that directs me to call their office. No individual at this residence goes by the name given on the phone message by TPH. When attempting to contact this company there is no option to speak with someone to have my number removed.
    ** * ********** ****** *** ****** ** ******* *** ********* ******* *** *** **** **** ****** ** ***** ***** * ******** *** ******* * ***** 
    ******** **** **** *** ** *** ******* ****** *** ******** ** *** ***** ** **** **************** ****** **** ***** **** ******* *** ** ****** ** ***** ** *********

    Business Response

    Date: 06/12/2022

    Good Day, 

    We have confirmed that the number the consumer has provided is associated with a different consumer. As such TPH legal services has removed the number from the associated account and placed the consumer's number on our Do Not Call list. The consumer will no longer receive calls from our office 

    Customer Answer

    Date: 06/12/2022

     

    Hi BBB,

    Thank you for assisting me in having this nuisance resolved. Although I received a call earlier this afternoon from this collection agency (I will assume that this was pre the correction). 

    * ** ******** **** ******* *** *********** * ***** ** ******* **** **** ***** *** **** ****** **** *** ********** ******** **** **** ************ 

    Thanks again,

    ****** ** 

     

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 18525800, and find that this resolution is satisfactory to me.




    Sincerely,



    Marcus Billett

  • Initial Complaint

    Date:02/12/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I’ve been receiving voicemails from this company TPH law since I got this phone number a decade ago. They are always leaving messages thinking I’m ***** ******** (not me) asking me to call TPH law to settle a collection issue. I’m now receiving voicemails directed to another person on a daily basis! *** ********** ****** ** ***** ** ********* **** ***** ***** *** every call I make to them goes unanswered. * **** ** ***** *** **** ****** ** *** ***** *** *********** ******** ** ******* Please take me off your list!

    Business Response

    Date: 06/12/2022

    Good Day, 

    TPH legal services has confirmed that the consumer's number is associated with another consumer's account. As such we have removed the consumer's number and placed it on our Do Not Call list. The consumer will no longer receive calls from our office 

    Regards 

    Customer Answer

    Date: 06/12/2022

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me assuming the calls stop. 



    Sincerely,


TPH Paralegal Professional Corporation is NOT a BBB Accredited Business.

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