Complaints

This profile includes complaints for TORO Steel Buildings Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

TORO Steel Buildings Ltd. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  TORO Steel Buildings Ltd.

  1405 Denison St Markham, ON L3R 5V2

  
• 

  Toro Steel Buildings

  801 Broadway Ave NW Ste 215 Grand Rapids, MI 49504

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:23/06/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February I began the process of purchasing a building kit from Toro Steel. On 2/19, I was contacted by a salesman (SM) via text, asking if I was "still looking to build". He claimed to have kits being “clearanced” due to a Canadian customer backing out over tariff concerns—supposedly already 70% through production. Pressured by the urgency, I made an offer the next day: $37,000 on a building "originally $86K" and discounted to $45K plus tax.
  
  THis general manager called to confirm the offer and quickly accepted it, even added free shipping. I wired the 25% down payment ($9,250), not noticing until later some oddities in the contract.
  
  On March 7 I had a design meeting with the SM and a design staff. Near the end, I was told the walls couldn't support anything heavier than conduit—critical information withheld earlier. I also learned that doors weren't included, adding another $12K to the cost. My chosen options brought the new total to $49,014. I signed an updated order and paid the difference up, $12,253.72.
  
  Contractor quotes for erecting the building were 58% higher than expected—$95K instead of the quoted $60K—making the project financially impossible. Further research revealed similar complaints from other customers about Toro’s “tariff clearance” tactic.
  
  I asked the SM for a refund on March 24, and followed up several times. They initially claimed the building had entered production and couldn't be refunded, despite previous claims it was already 70% complete. On April 15, they offered 50% back + a garden shed for the remainder. I declined and submitted a formal request, stating I was willing to forfeit up to 12% to cover admin costs.
  
  A May 5 call with GM was missed with no explanation. On May 8 he called unannounced and offered $7,500 (61%) + store credit for the rest. He claimed the rest had been “spent” and warned me not to involve a lawyer as it would “cost more than $12K.” I asked for the release but have not signed it. * **** * ** ***** ********

  

  Business Response

  Date: 25/06/2025

  We have reviewed this matter and wish to clarify the following. The reason cited for cancellation—higher-than-expected contractor quotes—has no connection to the original or revised purchase agreements, both of which the customer signed voluntarily. As a manufacturer, Toro Steel supplies prefabricated building kits only and is not involved in local construction or related costs.
  During a follow-up design meeting, the customer requested optional upgrades, which were incorporated into the existing production of the building in question. These changes resulted in an updated agreement and further payment, which was submitted without dispute at the time.
  Despite this, we offered a $7,500 refund along with store credit for the remaining amount as a goodwill gesture. This offer remains available should the customer wish to proceed.

• Initial Complaint

  Date:15/01/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were attempting to buy a clearance building that another customer was unable to purchase due to lack of funds. Our experience with this purchase came with many ********** permit facts and costs, including the actual cost of the building continued to go up in price with every conversation. Toro sent us a universal engineering design that is not specific to our area where the building was to be erected. Toro quoted a so called "4' floating slab foundation" at a cost of $8,000-$9,000 to be a sufficient foundation for the building. The actual proper required foundation for our area involves a foundation with footers that exceeds a cost of $17,000- $18,000. Another false claim made to us was they would find contractors in our area to build the structure. We continually called to get the list of contractors to no avail. Finally we were told they would send (1) one man flying in from Idaho for one day to erect the building. Ridiculous! Once we were continually ******** *** unable to move forward due to inconsistent and wrong permit information we attempted to get our $3815.75 down payment back, minus the $500.00 for the engineering designs. Toro was unwilling to agree to a refund. **** **** ********* ** ******* *** ** *** ********* **** *** **** ******** **** **** ***** *** ***** ****** ***** *** ********** *********** **** ** *** * **** ** ****** *** their unwillingness to return a portion or all of our down payment is unjust. For these reasons we are reaching out to you for help in resolving and possibly getting back our refund minus the $500.00 for their designs they provided.

  

  Business Response

  Date: 24/01/2025

  Please
  be advised that in researching to respond to this feedback, we have reached out
  to the customer to review their concerns and clarify any misunderstandings. We
  are actively working with them to finalize a mutually satisfactory resolution,
  including exploring options for a building that aligns with their needs and
  budget.
  We
  remain committed to ensuring our customers have the necessary information to
  make informed decisions, and we strive to address any issues that arise
  promptly and professionally.

• Initial Complaint

  Date:31/10/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/20 we placed a deposit for a building that was negotiated as ‘all in’ including delivery, minus garage doors. This was a verbal conversation as was **** ********** verbal
  Overview of what was in the contract. On October 3, we were in a design meeting and the designer told us it was going to cost an additional $5000 to paint the building. This was never communicated that there would be additional expenses beyond the garage doors. ** *********** **** ***** ********* ** *** ********* ** ******* called to cancel that day. Since then ** ******* has requested a refund on 10/7, 10,18, 10/19, 10/11, 10/15, 10/23 and 10/24 via texts (The primary motive communication when they were negotiating) and has called several time. **** said my ******* should hear back from the supervisor *** ** ** ******** Monday, October 28 He never called. Today I called and left a message. No one
  returned my call so I called back. **** answered and told me to hold while he got me on the line with his supervisor. He then hung up on me. I called back twice in a row and he didn’t pick up my call. ***** ******** *** **** *** ********* *** we want a refund.

  

  Business Response

  Date: 11/11/2024

  We have contacted the customer directly regarding their concerns and have confirmed that a mutually beneficial resolution has been reached..

  Customer Answer

  Date: 11/11/2024

  I have reviewed the response made by the business and find that this resolution is satisfactory to me.
  
  
  
  
  
  
  
  ******* *******

• Initial Complaint

  Date:30/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered a building in July after being pushed heavily by a salesman *** *********** **** to make the sale. He said we would get a 60k building for 20k because it was returned and it was ready to be shipped. I made several compromises on the size and color to get this building.
  Three months later we finally have the building delivered. I had a custom slab poured and bought several pieces of heavy equipment in anticipation of assembling the building.
  The assembly instructions that were included were very critical and difficult to understand. I started building as the instructions seemed to indicate and as soon as I released my bracing for the first rafter the building collapsed and nearly landed on me and my wife.
  I have sending communications to Toro and have been ghosted. 0 support.
  We have pre and post photographic evidence.

  

  Business Response

  Date: 08/11/2024

  We have communicated with the customer directly as a result of this complaint notice and are actively working with our engineering team and factory to investigate their concerns. We understand the customer's frustration regarding past communication, and we are committed to addressing this fully as we continue to work towards a resolution.

  Customer Answer

  Date: 08/11/2024

   I am rejecting this response because:
  
  Why would this case be closed with no direct resolution?  ********* ********** ****** of the poorly designed support post intersection.  I have already spent additional thousands of dollars and many hours trying to overcome this problem.
  
  
  
  **** *******

  

  Business Response

  Date: 22/11/2024

  We are in ongoing communication with the customer regarding their concerns and are actively working with our engineering team and factory to address the issue. We remain committed to reaching a resolution and will continue to keep the customer informed throughout the process.

  Customer Answer

  Date: 06/12/2024

   I am rejecting this response because:  *** ** ****** ** ***** ** ******* ** ***** **** this we will need to settle in court.  * **** **** ** ***** ****** ********* ********* **** the support columns supplied with my Toro building was extremely flimsy.  This led to a very difficult installation and a dramatic and traumatic conclusion.  * ********* **** **** **** *** **** ******** **** **** ******.  I had to replace the columns with very sturdy ones (******* ********) *** ***** *** ** *****.  I was expecting this type of column when I purchased the building.  I invested alot of money and time by purchasing, fabricating, and engineering the columns so they would integrate with the rest of the Toro building.
  
  **** *******

  

  Business Response

  Date: 02/01/2025

  Toro Steel buildings has delivered over 1000 buildings
  this past year which were all successfully installed without any incidents by
  satisfied customers. We proactively reached out to the customer to replace any
  components that required replacing with no response. This was after an
  engineering inquiry proved that the challenges experienced during the assembly
  process was due to improper installation. If the instructions
  provided are not followed -as occurred in this case- then issues such as this may be experienced during the
  installation process.

• Initial Complaint

  Date:22/06/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 10th I received a text to buy a 30’x38’ shop for 24,000.00. I was not comfortable giving money for a down on the building. I was told that 6000.00 was a deposit and I e we old have to give 6000.00 more upon delivery and the balance 30 days. I was also told I’d probably get my building early June. Then I was told I’d have to talk to the engineer and that appointment was set for mid June. Then I received email and text saying I had to pay another 6000.00 before the meeting. I told them no that was not the agreement. So I was sent another document to sign and it read payments to be completely paid before delivery . I just asked for my money back and was told that it would be forfiet

  

  Business Response

  Date: 10/07/2024

  Please be
  advised that in response to this BBB submission, we have reviewed the available
  information. The contract the customer signed clearly states the agreed payment
  schedule, which matches our recorded verbal agreement. The contract also
  specifies that deposits are non-refundable.
  
  The customer also agreed to several optional changes during the design consultation
  process. The customer selected optional changes that did incrementally add to
  the overall price of the building. These included adding a lean-to that
  increased the square footage by 33%, upgrading wall colours and adding wall
  lights. The customers’ decision to cancel the project after this design
  consultation, upon realizing that the additional fees for completely optional
  choices had mounted, does not void the terms of the underlying contract that
  was signed for the base building.
  
  We remain
  available to work with the customer to either ship the building that he
  purchased without any additional options or to put the deposit towards the
  purchase of a new building.

• Initial Complaint

  Date:13/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had the intention of purchasing a steel building from Toro and I was sent the plans in November 1923 I have ******** * ****** *** *** ** ****** ******** *** ********** paid them approximately $14,000 as a deposit. *** ** * **** *** ********* ********* ***** *** I asked for half of my deposit back only half because I will continue to show my good face in buying the building from them and they refused they have said too much time has passed.

  

  Business Response

  Date: 21/05/2024

  Please be advised that in researching to respond to this BBB
  complaint, we discovered that this issue had already been escalated internally on the same date that it was submitted to the BBB. We are pleased to advise that a mutually satisfactory resolution was reached with the customer directly.

• Initial Complaint

  Date:15/12/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a building from them on November 11, 2022. They demanded %50 down or no deal on my offer on what I was told as an already built building. Then was told it would take 3 weeks to get the drawings and 4 months to deliver the building, which tells me they where lying that the building was built already. They checked with their engineers and said the building meet code from my area. The next week they called back and demanded another $9800 for the building to meet seismic code for my area or they said they would give my deposit back if I wanted. I said I would like my deposit back but they would not return it, instead they said they would cover the cost. They gave me the option then denied my choice. 4 weeks go by, no drawings yet, contact them and was told that it would be 5 weeks for the drawings and I would get them by the end of December, 7 weeks!!!. This company should not be allowed to get away with these ***** business tactics, especially with your BBB endorsement.

  

  Business Response

  Date: 23/12/2022

  Please be advised that in response to this BBB
  submission, we have been in contact with the customer and reached an agreement
  to proceed with the delivery of his purchased building.

  Customer Answer

  Date: 23/12/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: we did not come to an agreement like their response said, again a fabrication on their part. 
  
  
  
  Sincerely,
  
  
  
  ***** ******

  Customer Answer

  Date: 04/01/2023

  The company and I have resolved our dispute. Thank you ***** ******