Complaints

This profile includes complaints for Lorex Technology Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Lorex Technology Inc

  250 Royal Crest Crt Markham, ON L3R 3S1

  
• 

  Lorex Technology Inc

  7055 Troy Hill Drive, Suite 400 Elkridge, MD 21075

• 

  Lorex Corporation

  7055 Troy Hill Drive, Suite 400 Elkridge, MD 21075

• 

  Lorex Technology Inc

  15 Lawrence Dr Williamsville, NY 14221

• 

  Lorex Corporation

  10440 Little Patuxent Pkwy Columbia, MD 21044

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint against Lorex Technology regarding a recent return involving the Lorex 2K Wi-Fi Smart Lightbulb Camera (Cloud-Enabled) that I purchased through your website.
  
  Upon receipt, the product was found to be defective and did not function as advertised. I followed Lorex’s return process and promptly shipped the defective product back in accordance with your return policy. The return was accepted, and I have since received a refund for the product itself.
  
  However, Lorex has failed to refund the shipping cost, despite the return being due to a product defect — an issue which falls under the responsibility of the manufacturer. According to industry standards and consumer protection norms, a full refund including shipping is expected in such cases.
  
  I am formally requesting reimbursement for the full shipping cost I incurred when returning the defective item. I have ******** supporting documentation, including:
  
  Proof of purchase
  
  Return tracking information
  
  Confirmation of product defect and return authorization (if applicable)
  
  If this issue is not resolved within 10 business days, I will proceed with filing a formal complaint with the Better Business Bureau, the Federal Trade Commission, and consider disputing the charge with my payment provider.
  
  I expect a prompt resolution and refund of the full shipping cost. Please confirm receipt of this complaint and provide a timeline for resolution.

  

  Business Response

  Date: 16/06/2025

  Shipping cost for this order was already refunded on June 12.

  However, we do not have any information about the camera being defective. Defectiveness is determined by tech support after troubleshooting and they provide warranty replacement in this case.

  Thank you,
  Lorex Customer Experience Team

  Customer Answer

  Date: 21/06/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  *********** *****

• Initial Complaint

  Date:24/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Here I am again after less than a year and another doorbell with LOREX and their curtains and very unhelpful and even Mo re difficult to understand “customer service representatives”. ** ****** ** ****** ******* ** ** ** ****** ******* **** ****** I regret the cameras that I hv]abe. None of them stay online or function for very long. **** ** *** ******* **** You purchase security cameras you are purchasing them for SECURITY and when they fail, you may lose a heck of a lot more than just a poorly trained and difficult to work with representative via phone. Their phone representatives are extremely rude. I kept telling ** a male, that I was not sir, but that I was a female. So to continue to insult me and pretend only when it is something they do not wish to comply with that he did not speak enough English to comprehend my correction. Nevertheless they once again said I needed to have a tell them the readings from my doorbell. Only a paid electrician do this. Luckily, I had already called one and he took a photo. So I sent the photo at **’s request and they responded with a message about what did I need help with?! I had already spent 1 hour+ on the phone being reprimanded by ** in the most curt way, that I had no choice but to troubleshoot or else they would do nothing for me. Now, this means I had to risk my novice electrical life to once again go through steps to troubleshoot a doorbell. This company is unreasonable and not kind to people whom they think they can mistreat due to gender, race, etc. I am disgusted that a doorbell I purchased in January hasn’t worked all month (may) of the exact same year. They are making crappy products, then telling customers that we have to do the wildest technical troubleshooting that endangers our lives. I despise being treated this way. I will not stand for it. My request is to refund or replace this piece of plastic garbage that I had to pat $180 for and that only last 4 months!!! ***** ******!!!

  

  Business Response

  Date: 04/06/2025

  We sincerely apologize for the negative experience with the doorbell and our service. We have approved the warranty replacement of the doorbell and are currently processing it. We apologize for the inconvenience caused.

  Thank you,
  Lorex Customer Experience Team

• Initial Complaint

  Date:20/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The nature of my concern is with the technical support of a product purchased from Lorex in Feb 2022. Everything was fine until recently the product has kicked me out of it on multiple occasions and I have had to go through a lengthy process to reset my system. Today the system kicked me out again (4th time in about a year) so I called technical support. The initial call with one tech support personnel was disconnected after 25 min and they didn't call back. So I called back and had to explain the whole issue all over again, but the individual had a thick accent and I couldn't understand them. They refused to transfer me to another person whom I could understand and then refused to transfer me to a supervisor or higher level person. I eventually ended the call due to my rising frustration level.
  
  The short of my issue is they have a product in which would be great, but I can't keep resetting it every few months. Then to have to deal with a customer service that refuses to facilitate better communication or let me talk to supervision to make a complaint because of all the above issues. I am a very accommodating person and I have not ever been this frustrated in my life dealing with a customer service.

  

  Business Response

  Date: 26/05/2025

  Hello ***,
  
  I am sorry to hear about the issue with the system and apologize for the negative experience you had with our support service. We appreciate your feedback and will work on improving.
  You can request password reset online by filling out a form, and you will receive a temporary password that will be valid for 24 hours to access the system and set a new password. Please see the instructions here: https://*********************************
  
  If device has an issue and needs password reset every few months, it might be malfunctioning. You can contact our tech support to try troubleshoot this issue.
  
  
  Thank you,
  Lorex Customer Experience Team

  Customer Answer

  Date: 26/05/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I have already spoke to your technical service twice about this issue. Their response was to reset the password and then make sure I had the latest firmware. Nothing else would be done and they would close the ticket. They don't resolve the issue and say everything appears to be working just fine. To a point, I would agree that it works just fine...then for no reason at all, it resets andi can't get into the device, then once I am in, all the video and settings are lost.

  This time around, I wanted to speak to a service manager, and both "technicians" refused to elevate the issue to a higher level. So, no, on this third time around your technical service has refused to actually fix the issue and wanted me to do the same thing as the two other times.

  Hence why I am fed up and made this complaint 
  
  
  
  Sincerely,
  
  
  
  *** *******

  

  Business Response

  Date: 11/06/2025

  We have reviewed the support interactions and confirm that the agents went through correct troubleshooting steps and there are no additional steps that can be taken to resolve this.

  If the system resets once in a while and troubleshooting didn't help, it is malfunctioning.  We understand your frustration but unfortunately we are not able to provide a replacement since the system was purchased in 2022 and is out of warranty.

  Thank you,
  Lorex Customer Experience Team

  Customer Answer

  Date: 11/06/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********. I will point out again that during the additional contact with your Technical Service team, the language barrier was again a great hindrance to the process. In addition, I was told I would be contacted back by your team since they requested system logs, but I never heard anything back. Again, terrible customer support by not following through. It is highly evident you do not wish problems to actually be fixed, just fixed for the moment. I am tired of dealing with this issue and will be sure to dissuade anyone I know, or come in future contact with, about your company  and to steer clear or you all together. To be clear, I am not satisfied with the resolution, but I will be finding a product which will do the same job, but better.
  
  
  
  Sincerely,
  
  
  
  *** *******

• Initial Complaint

  Date:28/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The hard drive is failing. I purchased this in Feb 2024. I was in the process of building the house and while the house was under construction we needed the cables to run while the walls were exposed. This system was never in operation until August 2024. Case #********

  

  Business Response

  Date: 06/05/2025

  Upon examining the tech support case, the original complaint was that the recorder is making noise.

  The Lorex warranty covers the Product for one (1) year from the documented date of purchase. Unfortunately we are not able to cover replacements outside of one-year period. Even if the product was unused, we are not able to provide extended coverage for the duration of the storage before operation.

  Thank you,
  Lorex Customer Experience Team

• Initial Complaint

  Date:09/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After purchasing a Lorex security system i had the system installed. About a year ago i was no longer able to see my cameras on my computer. Being out of country as we are now that poses a tremendous worry.
  
  On four separate occasions i telephoned customer service (over the last year) and in each frustrating instance my problem was not solved. This company like many others has chosen to use third world country staff to run their customer service and thats fine BUT for some 80 year old people like me who hear perfectly when speaking to people with no accent that can be and was problematic. Each call resulted in many attempts to fix the problem all compounded by my inability to understand the staff. The issue was never resolved so i consequently emailed customer service hoping to avoid speaking with them and they emailed back, after not reading my msg, and told me to call customer service. i emailed them back and asked them to please read my emial in its entirety and note my difficulty in understanding their staff. Customer service did not email me back.
  
  My complaint is rectified when someone i can understands calls me and explains the solution to me. I paid for this system through ****** and dont feel its too much to ask. thank you

  

  Business Response

  Date: 10/01/2025

  Hello ******,

  We are sorry to hear about your frustrating experience with our support. We appreciate your bringing this to our attention. We have asked the team to reach out to you and assist.

  Thank you,
  Lorex Customer Experience Team

   

  Customer Answer

  Date: 10/01/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  This was a case of a consumer paying for a product and not being helped to use it.   After a year of trying to work with the company i sought the assistance of the BBB and in three days the issue was resolved.   Thats a very sad testament to the attitude big business has towards its loyal customers.    I know this issue would not have been resolved without the help of the BBB..    Your reputation still impresses big business to act and for that you have my respect and thanks.   

  Sincerely,
  
  
  
  ****** *****

• Initial Complaint

  Date:24/12/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 01, 2023
  $2,215.38
  Order Summary
  
  Lorex H13 4K IP Wired Bullet Security Camera with Smart Deterrence and Smart Motion Detection (4-pack) 1 $424.99
  
  Surveillance-Grade Hard Drive (8TB) 1 $315.00 (Original Price: $349.99, SAVE10 Discount: -$34.99)
  
  Lorex Fusion 4K (16 Camera Capable) 4TB Wired NVR System with Bullet Cameras Featuring Smart Deterrence and Two-Way Talk (12 Cameras) 1 $1,349.99
  Total Paid: $2,089.98
  
  Issue:
  
  Lorex sent a defective surveillance-grade hard drive (8TB).
  
  As per the purchase agreement, they were supposed to provide a fully functional hard drive.
  
  Lorex has failed to approve a return or replacement request despite multiple attempts to resolve the issue.
  
  I am requesting a full refund for the Surveillance-Grade Hard Drive (8TB) immediately and without further questions.
  
  This experience has been extremely difficult and costly for me. I trusted Lorex to deliver functional products and support their customers, but this situation has been handled poorly and is unacceptable.

  

  Business Response

  Date: 10/01/2025

  In September 2023, customer created refund request via online portal for hard drive. Either by mistake or technical issue, this request was not processed by Lorex. Customer did not reach out to support directly. Based on the screenshot provided, customer replied to the automated noreply message confirming refund request submission. He did not receive a response since this message was automatically generated and sent from unmonitored address.

  We apologize for the initial issue with not processing the refund request and we have now approved it. In the future, if there is any issue or question, please reach out to us directly using contacts available on our website for immediate assistance.

  Thank you,
  Lorex Customer Experience Team

  Customer Answer

  Date: 10/01/2025

  I will accept this matter and the refund although even so I was never sent the approval after months to a year in a follow up email and it was just buried away and I would highly recommend that you should add a reply email in the header or signature on the bottem for a measage to reach out or even some companies have a automated system where it says not sent. If this was the case it was not very straightforward because at first I was talking to someone anyway thanks just process the refund and let's move on. 

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:16/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After talking to customer service and trouble shooting the smart doorbell following their instruction, my warranty claim was denied because they want me to use a multi meter and access the electrical wires while it's active/live, I stated to them that it was installed by an electrician and was working fine since June 2024 when I bought it, it only started acting up when it got cold, I also stated to lorex that first I am not an electrician and I'm scared of getting electrocuted, second I do not own a multimeter, third I requested for them to send a qualified technician or electrician but lorex refused and denied my claim.

  

  Business Response

  Date: 10/01/2025

  Customer purchased a wired doorbell that was installed by electrician and is not able to verify that the doorbell is receiving correct voltage. Lorex does not have technicians or electricians to send to customers. We made an exception and approved warranty replacement. Please make sure the new doorbell is receiving 16-24 VAC, otherwise the issue will repeat.

  Thank you,

  Lorex Customer Experience Team

• Initial Complaint

  Date:11/11/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a security camera system from Lorex technology and never properly received my purchase. The purchase date was September 28 2024. They sent it via ***. There is no *** delivery from *** in Thunder Bay Ontario. They use sub carriers for their deliveries. The package came in a day earlier than was supposed to be. The carrier did not make any attempts to contact me when the delivery was made. They did not knock on the door or ring the bell. They took a picture of the package in full consumer packaging and left it on the stairs. By the time I checked the *** website there was no package on my stairs. *** wouldn’t let me file a complaint. I called the company and they after doing their research. Told me that *** delivered it and it was my problem now. They would not resend me my order or refund me. I should contact my bank credit company. I still have no resolution from **** either and am out my money. Lorex needed to file a complaint with *** and refused to do so. This is *** is fault on the delivery, but I am not the sender and Lorex refused to help me and has my money and I have nothing to show for it. My order number is ********.

  

  Business Response

  Date: 20/11/2024

  Hi There

  The product was delivered October 2nd to this customer's address, as seen on the Proof of Delivery and supported by the picture of this customer's house, which is consistent with the image on the internet.   This POD was forwarded to this customer  October 7th.  He was made aware of his option to dispute the transaction with his  Credit Card company.   As far as we are concerned the order was  delivered, as far as *** is concerned the package was delivered correctly!  Customer's bank will determine if the CB claim is legitimate and sound, based on their records.  If the decision is made in the customer's favor, our account will be debited and the customer will receive his refund in full, and hopefully also advised to refrain from making online purchases if the possibility of theft in the neighborhood is common. We on the other hand, will have to bear the loss, unfortunately!

  Thanks and Regards

  LOREX HEAD OFFICE

   

  Customer Answer

  Date: 26/11/2024

  I do not recommend anyone order any products from Lorex Technology inc. Not because of their products, but because of their horrible customer service and poor choice of using *** as their delivery carrier. They insulated me by saying it’s not their problem my delivery was bad and they would not go after *** for their lack of care in doing the delivery right. What kind of company delivers a product with no signature on an expensive product. If no one answers then it should be taken back and a card left to notify a delivery attempted. Not just drop off a package and take a picture and say it was delivered. Especially when the company Lorex sent it in its retail packaging not in a plain delivery box. I tried to communicate with *** but I am not the sender so they did nothing. This is where Lorex should have stepped up and replaced the item and made sure that the carrier got a signature as proof of delivery not a picture. The best was they told me to get my bank to refund me. Such poor customer service. 

  

  Business Response

  Date: 26/11/2024

  This "Shipping Guarantee" feature offered online is of particular significance in certain circumstances.  This customer did not chose it!  

   

   

   

   

  Customer Answer

  Date: 28/11/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  How is there a delivery guarantee and I did not opt in for it? I think that if I placed an order with any company I expect it to be delivered properly. Not left in the open in retail packaging and no contact from the delivery company as simple as knocking  on the door or ringing the door bell. 

  
  
  Sincerely,
  
  
  
  ***** ********

  

  Business Response

  Date: 29/11/2024

  As stated in the beginning, customer has the option to dispute the charges with his bank/credit card company.  

• Initial Complaint

  Date:07/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have spent weeks on the line to order a replacement part for a wireless device that does not stay online. In fact, none of their products stay online. What makes everything worse is the deplorable customer lack of service I receive when I call. Today, for instance, I was transferred to 6 different agents. When I spoke with Leo, who was ****, he failed to assist, and I just disconnected. Then Dwight, * **** **** ***. who claims to be the highest person to speak with, ** ********* ********** and tries to talk over you, refuses to listen to your concerns, and then does not assist. Today I decided I will never purchase any more Lorex cameras due to the lack of respect the representatives have for the consumers who pay their hourly wages.
  
  All I needed was a PIN for my doorbell. This has taken over a month, to no resolve.

  

  Business Response

  Date: 08/11/2024

  Hi There

  We are sorry to hear this.  Since we were made aware of this complaint our Tech Support Team has been trying (obsessively) to contact this customer.  This is the reason for delay in responding tho this complaint.  Final word received by our Tech Support team was that her "professional Technician" would have to talk to them to troubleshoot.  Our team is on standby to hear from her Technician to resolve the other issues she's having with the system.  As far as the Release Pin she is requesting for her Doorbell Camera that was purchased in 2022 (way past the warranty) we have decided in good faith to ship it out to her no charge.

  Thanks and Regards

  LOREX HEAD OFFICE

   

  Customer Answer

  Date: 21/11/2024

  To date, no pin was received, as promised. 
  
  I would like to reopen the complaint. 
  
  Phyllis Renée Bryant, ****** **

  

  Business Response

  Date: 22/11/2024

  Hi There

  UPS TN ******************, delivering today.  We're in the middle of our pre-Black Friday sales and apologize for the delay.

  Thanks and Regards

  LOREX HEAD OFFICE

  Customer Answer

  Date: 22/11/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********. 

  However, it took far too long for Lorex to assist with this issue.

  In this case, a wired product stopped working in less than 2 years of being installed.

  In addition, their wireless products are troublesome and as a business owner, it is not likely that I will be purchaing any additional wireless products from their company.

  Not to mention the customer service representaitves are often exceedingly **** and *************.

  I have not been treated like this by an organization that I spend a lot money with, and I will never accept it, or get used to being mistreated by any organization that my money supports. 

  Their delay had zero to do with their "Black Friday Sale". I have been waiting for this minor item for months now. Dwight told me that he was as high as I could go as far as escalation. I will say to that, if he is the representative for Lorex, they will lose many more customers. In this day and age, we spend selectively. I certainly do and my influence spans a lot of states and regions.

  Sincerely,

  
  ******* ******

• Initial Complaint

  Date:05/03/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased their Lorex 2K 1TB NVR System with Outdoor Battery Security Cameras and two sets of Solar Panel for Battery-Operated Cameras that were supposed to work with this unit. I also purchased extended warranty for the unit and the solar Panels for the cameras. I purchased it in 12/11/2023 I received it on 12/22/2023. We only used one camera at a time and out in same place at first. Had them set to basic settings. Plugged into solar panel and on each camera & it drained battery in 24 hours or less and continued to beep as drained. Then without solar panel we got longer battery life but 2-5 days battery life. One camera started to fogged up from inside. We placed all cameras in a gazebo that is covered and protected from rain. Solar panel installed on outside and in direct sunlight in morning and afternoon. Then put each camera in house where it got no activity & it drained in 5 days with nothing setting events. Put one outside in another area and it didn’t get more then 5 days with less then 10 events and not more then 10 second recording. It’s stated in add that it should last 2-3 months with 10-15 events no more then 10 second recording. They sent new cameras and we still get horrible battery life and batteries still drain in 24 hours or less connected to solar panel. I’ve had many calls and many hours of calls with them to fix this. They decided for me to return all products for a refund. Yet, when I ask for confirmation that I’ll get 100% of my purchase price I spent three hours plus in two days to be told they can’t send that to me. I got an email today saying I’ll get 100% if I return it with their labels they sent and everything returned and in perfect condition. If not in perfect condition I won’t get 100% back. They are used & defective thus not in perfect condition. I’ve yet to get email w/o stipulation. Conflicting responses & blaming me & tossing me to every department has been their problem since this started in my first review & complaint in 1/2024

  

  Business Response

  Date: 06/03/2024

  Unfortunately, the Refund can only be processed within 10 days after we receive our merchandize back.  Please note this offer to take back the product for full refund 3 months after purchase, is valid for one month after which it will be rescinded.  Thank you!

  Customer Answer

  Date: 06/03/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  They also sent email stating the refund will be in full. I want it on record that I didn’t ask for them to take it back but they decided in warranty to have it returned and to send me my refund. So they are not doing me a favor by extending the return time. The product hasn’t worked since I originally received it in December 22, 2023 and have been working on this since January 2024. According to this I’ll receive refund 100% 10 days from when they receive it. I look forward to seeing if that happens.
  
  Sincerely,
  
  
  
  ********** *******