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Business Profile

Moving Companies

Muskoka Movers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/03/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******* INCREASED my quote to invoice me 70% HIGHER IN MY DRIVEWAY AND REFUSED TO UNLOAD UNTIL I PAID IT (I didn’t have it, as no one would expect to be quoted at $1,799 and receive a bill for $5,578!!) I spent a long time on a call after sending an initial “contact us” information blurb on their website. He even emailed thanking me for walking him through my description of items. I told him we filled a 26ft truck coming here and will fill one moving again. He called the night before at 9:30pm, asking me for more information on items, which I repeated what I said before. Then sent an email saying he’d be increasing the price but never gave an idea of how much or what that was. TO EMAIL AT 8:15PM THE NIGHT PRIOR TO A MOVE YOU'RE INCREASING THE FEE WHEN YOU ALREADY HAVE A $1,000 DEPOSIT ** ************ *** *********** ** *** ******* **** **** ****** ** ****** ** ******* *** ** **** *** *** ******* ** *** ***** ** ***** ****** ***** ** *** ** ********* ** ********* ****** ** *** ** **** *** ****** *** ****** WAITED FOR 4 HOURS IN MY DRIVEWAY THREATENING TO LEAVE WITH MY ENTIRE POSSESSIONS ONLY TO FINALLY ACCEPT THE ONLY MONEY I HAD WHICH WAS AN ADDITIONAL $2,000. I paid $2,984

    Occurance March 10 2025

Muskoka Movers is NOT a BBB Accredited Business.

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