Complaints

This profile includes complaints for Canadian Appliance Source's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Canadian Appliance Source has 42 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Canadian Appliance Source

  2425 Matheson Blvd E Mississauga, ON L4W 5K4

  
• 

  Canadian Appliance Source

  2 - 600 Matheson Blvd W Mississauga, ON L5R 4B8

  
• 

  Canadian Appliance Source

  E4 - 150 Taunton Rd W Whitby, ON L1R 3H8

  
• 

  Canadian Appliance Source

  2777 23 Ave NE Calgary, AB T1Y 7L6

• 

  Canadian Appliance Source

  9250 Macleod Trail SE Calgary, AB T2J 0P5

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a ******** fridge from CAS. Transaction is April 27, 2023. I paid around $3000, includes three items:
  1. door swing service 2. take old Refrigerator back to recycle, 3. deliver new one.
  Why I order such an expensive fridge? Because their sales repeatedly promised us that they will guarantee to do door swing before their delivery.
  In fact, I have a better solution which was order a cheaper ** one lower as more than thousand bucks. Actually I have already paid CAS to order this ** fridge. Before the delivery date of schedule, they said that they are not responsible for the swing of the door and if we hire a Technician to do, the product is not under any warranty, only ways is contact **'* customer service to do that. I spent almost a whole day contact **’* Customer service, waiting long-waitings transfers from one department to another, and finally ** CS told us that they are not responsible and don’t have technicians to do that, do it with the distributor you buy from. It means the ball is kicked and kicked back. l had no choice but to ask for a refund.
  At this time, CAS sales gave us a more expensive solution, let us order ******** product, and repeatedly emphasized that they can help us to swing the door on this product before delivery.
  After I added the money and the door replacement service fees to make sure, we ordered this ********. After deliver, CAS now started to play football at a high level. They said that they are not responsible for the swing door business, let us find ******** CS. ***** **** * ********** ***** They took away our old fridge which was still usable and didn't promise us to refund the new one, taking a step back, even if we could refund the new one, how would we live without a fridge during this gap?
  Isn't this obviously, after causing huge troubles in our lives, to successfully sell their products and services that they can't promise?
  I have all the evidence of chat conversations with CAS sales staff via ********.

  

  Business Response

  Date: 02/05/2023

  
  Hello *** ***, 
  
  We thank you for taking the time to leave a review.
  
  We would like to sincerely apologize for the experience you may have had with us. We would like to apologize for for the error made by your sales representative at the time of purchase.
  
  As discussed over the phone, the door removal fee was removed from your order as the service could not be completed by our delivery team. The amount has been refunded to you.
  
  We have provided you with the manufactures contact information, so they can provide you with step by step process of how to complete the door reversal or have a technician come out to complete it for you.
  
  Thank you kindly, 
  
  CAS

• Initial Complaint

  Date:28/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ***** oven from Canadian Appliance Source for delivery to my address. Upon receiving the item, I discovered it was damaged. I immediately contacted Canadian Appliance Source to request a replacement, but was told it was not their problem and to contact *****. When I contacted *****, they also denied responsibility.
  
  After weeks of back and forth with Canadian Appliance Source, they finally contacted ***** to fix the oven. However, when the ***** service technician arrived, he determined that the oven was not repairable and that a new oven should be sent. ***** did send a new oven and offered to reimburse the installation as a courtesy. However, after I paid for the installation and requested reimbursement from *****, I didn't receive any response from them for a month.
  
  In the meantime, Canadian Appliance Source contacted me for payment, and I explained the situation of not receiving the agreed reimbursement. They proposed that I pay for the oven minus installation ($423.75), and once I receive a refund from *****, pay the remaining amount, which I agreed to (I have the CAS proposal in an email.) However, despite my continued efforts to contact ***** about the reimbursement, they didn't respond to my calls and emails.
  
  At the beginning of April 2023, Canadian Appliance Source contacted me again for a payment of $423.75. I replied that I had not received reimbursement from ***** and provided them with my correspondence with *****. However, despite this, Canadian Appliance Source threatened to send the amount to the collection agency if I did not pay within 30 days.
  
  I request that Canadian Appliance Source honour their proposal and agreement, rather than sending this to a collection agency.

  

  Business Response

  Date: 01/05/2023

  
  Hello ****** *******, 
  
  We thank you for taking the time to leave a review.
  
  We would like to sincerely apologize for the experience you may have had with your ***** unit. 
  
  It is to note that all functionality issues are subjected to the manufacturer's warranty, therefore the manufacturer in this case ***** will be solely responsible for repairing or replacing the unit within the warranty period.
  
  We can confirm that ***** could not repair the unit and issued a replacement directly for you.
  
  Regarding the installation fee to be refunded, we can confirm that ***** has issued a cheque to you which you should receive within 5-6 weeks. 
  
  Please give us a call once received. 
  
  Thank you kindly, 
  
  CAS

• Initial Complaint

  Date:24/04/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ordered a washer drier and fridge on 01 Apr 2023
  promised to deliver the appliance at area of my choosing and delivery fee was levied
  Their delivery team left appliance in the garage not in the basement where we wanted it. To move it to location we desire they are now ********* more money which is not what they had promised

  

  Business Response

  Date: 24/04/2023

  Dear ********** ****,

  Thank you for sharing your concerns with us.

  We are sorry to learn that your delivery experience has not been successful with CAS.

  Our records show that your appliances were delivered on April 08th of 2023.

   Please note, it is part of our delivery company's White Glove service to keep your appliance safe and damage-free when delivering inside your home.

   This includes keeping your property free from possible damage also. It is our team's responsibility to make certain judgements if they think an appliance will (not fit/unsafe to delivery etc) 

  Our records show that a Resolutions Case Manager reached out to you on April 24th of 2023 to discuss your concerns.

   Thank you kindly,

   CAS

   

  Customer Answer

  Date: 03/05/2023

   Their solution requires me.paying more money when their sales rep told us they will deliver to where we want it. If they had told us before hand, we could have gone to a different company . They literally gained   a competitive advantage through lies .

   

  

  Business Response

  Date: 10/05/2023

  Dear ********** ****,

   Thank you for your response.

   We apologize for any inconvenience.

  Please note that CAS has no intention to lie to its customers. We apologize if you feel this way.

   In a very small percentage of cases, there can sometimes be a disconnect between our sales team and our delivery company.

   As such, some information may not be relayed correctly. Unfortunately, in this case, our delivery company was not informed that your appliances would need to go on the second floor.

   Our records show that a Resolutions Case Manager has reached out to you once again on May 10th of 2023 to schedule a service call to relocate your appliances.

   The additional fee has been waived as a gesture of goodwill.

   Thank you kindly,

   CAS

• Initial Complaint

  Date:14/04/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted the delivery company for a dryer that was purchased from Canadian Appliance and they damaged my floor significantly. With 4 x 102 inch scratches, rips and grooves. Taking a dryer out and the new one in. I filled out the appropriate paper work for a damage report as supplied to me by the above company. After the sun shined on the floor the next day the marks were a lot longer than originally reported on the delivery document were I made note of the damage. I wanted to send in additional information and they told me I could but not being familiar with the process I wanted to confirm it was received and no one would help me. So I filed a complain with BBB against the delivery company and BBB and the company told me I had to file a complaint with CAS so I guess now I am getting the complete run around for over 2,000.00 worth of damages, all I want is some help with updating my file so I get the compensation I deserve, not treated with disrespect from the delivery company and now CAS who treated me so well going into the contract. Thank you

  

  Business Response

  Date: 17/04/2023

  Thank you for bringing this to our attention. We see you have opened a property damage claim with the Delivery Company, and the 2nd set of images were submitted on Friday, April 14. You will be contacted by their claims team within 3-5 days of that date to discuss the matter directly with you. 

• Initial Complaint

  Date:14/04/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased 5 appliances from them on 12Th January 2023 with order # ********. They all got delivered on 22 March 2023, when the builder installed the dishwasher there is 2 major issue for drainage and motor. Its not working since and we are getting run around with the manufacture and the customer service at Canadian appliance source. I am not happy with the product and would like a refund however they are denying the request. I didn't pay $1982.07 for a machine with 2 major issues.

  

  Business Response

  Date: 17/04/2023

  Dear *********,

  Thank you for taking the time to share your feedback.

  We regret to learn about the issues which you are experiencing with your dishwasher.

  Please understand that CAS receives all products factory-sealed from the manufacturer.

  As such, it is impossible for us to know if an appliance is damaged or defective.

  This is why, when an issue is reported, it needs to be addressed the manufacturer's warranty.

  CAS will only be able to replace the appliance if authorized by the manufacturer.

  Our records show that you were contacted by a case manager at **** and have agreed to proceed with the repair.

  You have also been offered an extended warranty, which has been accepted.

  We are pleased that you were able to reach an agreement with the manufacturer.

  Kind Regards,

  CAS

  Customer Answer

  Date: 01/05/2023

  I got called by one the manager from ** **** and first place he asked if I wanted to fixed the machine when I explained everything he agreed to Replace the machine .however the installation won’t be covered so whatever I paid earlier to install they will not give me any money back for that and now I will have to pay another $300 for this machine.
  
  However I have no option here I said yes to there offer and they will be replacing the machine by next weekend.

• Initial Complaint

  Date:12/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The refrigerator I received is not the one I asked for. They refuse to accept this and accuse me of using the fridge they sent which is absolutely untrue. It is still sitting in the same spot it was left in by their drivers. We have had to plug our old fridge in which is in our garage and inconvenient to use. All I asked for was to issue me a full refund because I was told I would receive what I wanted and it is NOT. I also need them to come and remove the refrigerator they sent. Very, very, very difficult to deal with these people. I just simply want what I expected and paid for. I can provide a full narrative and photos if you provide me with an email address.

  

  Business Response

  Date: 12/04/2023

  Dear **** ******,

  Thank you for sharing your feedback with us. Your feedback is important for us.

  Our records show that your ** **** refrigerator was delivered on April 06th of 2023.

  We are sorry to learn that you are not satisfied with the refrigerator. 

  We can see that a Resolutions Case Manager reached out to you on April 12th of 2023 to further discuss your concerns.

  Additional information in regards to your order have been sought for further assessment of your request.

  Thank you kindly,

  CAS

• Initial Complaint

  Date:03/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a cooktop from this company awhile back, and it was delivered on March 3, 2023. While unboxing the cooktop, we noticed a large chip on the corner. We contacted CAS right away and they mentioned filing a report online. They then passed this over to ** (the appliance provider) to handle and they would be exchanging the cooktop under the warranty. Right away I feel this was handled terribly. CAS should have handled this themselves, as they delivered it broken. They should have come and picked it up and replaced it. It is now a month later and we still have no cooktop. No one is giving us answers other then 'it is with **' or 'it is in the sorting facility', and they cannot give me any sort of date on when we will receive our cooktop that we would like to use to cook food with. We've had to use the microwave to make our food, which is unhealthy.

  

  Business Response

  Date: 06/04/2023

  Dear *****,

  Thank you for taking the time to share your feedback.

  We regret to learn that your experience has been less than adequate.

  Please understand that CAS receives all appliances factory-sealed from the manufacturer and those are only unboxed after delivery/ pick up.

  As such, it is impossible for us to know if an appliance is damaged.

  This is why, when reported, it needs to be addressed under warranty, which is held by the manufacturer.

  Our records show that your file has been escalated and we have been informed that you will be receiving a replacement before the weekend.

  Kind Regards,

  CAS

  Customer Answer

  Date: 07/04/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  I find that unacceptable. CAS took possession of the product before delivering it to me. I paid CAS, not **. Therefore, CAS should have been responsible to exchange the product asap, and not left it in the hands of the consumer. 
  

  IF we had the product and installed and used it, and then something broke, I agree that we would then go through **, but NOT if it was delivered defective to begin with.

  CAS needs to change this, and take responsibility to ensure that the consumer is the least amount involved. If CAS had just exchanged the product themselves, we could have had a new cooktop within days, as it was in stock. Not 4 weeks.

  We would like compensation for our trouble. Please advise what you are offering. 

  I will confirm that we have received the cooktop. 

  
  Sincerely,
  
  
  
  ***** *********

  

  Business Response

  Date: 13/04/2023

  Dear *****,

  Thank you for your response.

  We have spoken to ** who confirmed that the exchange was completed on April 6th.

  Please be advised that CAS receives all appliances factory-sealed from the manufacturer and these are only unboxed after delivery/ pick up.

  As such, it is impossible for us to know if an appliance is damaged/ defective.

  This is why, when an issue is reported, we will ensure that it is addressed under the manufacturer's warranty.

  We have done our due diligence at CAS in escalating the matter with ** so that the exchange could be processed as soon as possible.

  We can appreciate that you do not agree with our policies but are unable to provide compensation for this matter.

  Kind Regards,

  CAS

• Initial Complaint

  Date:31/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 29 I contacted CAS to purchase a refrigerator. After processing the payment and taking my money, I was contacted by the CAS sales rep and informed that the item wasn’t in stock. Over the course of multiple exchanges with the sales rep I was given different version as to why the item was unavailable (first, others purchased it right before me, then was told the item actually was available but was damaged).
  
  After being offered other items (either more expensive or of lesser quality), I asked for my money to be returned.
  I was then advised that my money would not be returned for up to 10 business days.
  
  The order should never have been processed in the first place - CAS should have confirmed inventory prior to taking my money. I was advised that the wait time is simply “procedure”. They have no right to my money - they took it in exchange for nothing. I should not have to fight to have money that is rightfully mine, and that should never have been taken, returned to me immediately.
  When I attempted to escalate and speak to a senior representative, the sales rep refused.
  This experience gives the distinct impression of ********** business practices at worst, and ******** ** **** *** ****** ** ****.
  I want my money returned to me immediately.

  

  Business Response

  Date: 03/04/2023

  Dear **** ********,

  Thank you for reaching out to us to share your feedback.

  We are sorry to learn that your order has been affected by manufacturing delays.
  

  Please note that at the time of purchase, our Sales Team has been advised to give as much information as possible concerning expected timelines and estimated arrivals.

  However, our team may not have any way of knowing if a particular model has been unexpectedly affected by a manufacturer's delay.

  In cases like these, we will try to accommodate you the best we can by providing similar alternative options that are in stock.

  Our records show that your order has been canceled on March 29th of 2023.

  Your refund has been on March 30th of 2023.
  

  Once the merchant processes your refund, it is up to your credit card company to post the credit to your account. This typically takes five to seven business days.

  We are sorry for any inconvenience caused by your order.

  Thank you kindly,

  CAS
  

• Initial Complaint

  Date:31/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 16, 2023 I purchased a ******* *** microwave from Canadian Appliance Source (CAS) Order # ********. I found the item on their website and it was in stock. My first contact was by phone where I was asked for a 45% payment ($212.17) then I could drive to their warehouse in *********, pay the remaining 55% ($259.32) and pick it up. Total cost $471.49. I picked up the boxed microwave late on the afternoon of March 16.
  
  On Friday morning March 17, our carpenter opened the box to prepare to install the microwave in our new kitchen. Once we removed the tape from the microwave and opened it we discovered that there was a large chip in the porcelain enamel finish inside. I called CAS at this point to ask for a refund or replacement. I was informed that all requests for refunds or returns were done by filling out an online request form.
  
  I filled out and submitted that form on March 17 asking for a refund. In the form I described the damage and stated the microwave “was installed” by our carpenter when it should have said “was to be installed”. Unfortunately I did not notice the omission of “to be” (?autocorrect). I wanted to ensure them that all care was taken to remove the microwave from the box and that we did not cause any damage to the appliance.
  
  I did not receive a reply from CAS so I emailed them on March 22 asking for the status of my request. They responded that they emailed me on March 18 denying my request as the microwave had been installed. I had not received that email.
  
  I have since exchanged multiple emails with them, explaining it was not installed and providing photos of the unused installation bolts and equipment. The microwave is currently in its original box with all parts in unused condition. CAS are adamant that they will not refund or replace the damaged microwave. They claim the damage is cosmetic and therefore useable. They refuse to talk to me. I purchased a new microwave in good faith and do not want to keep a damaged one.

  

  Business Response

  Date: 03/04/2023

  Dear ******,

  Thank you for taking the time to share your feedback.

  We regret to learn about your experience.

  Please understand that the request was initially declined as the submitted return/ exchange form was marked as "yes."

  CAS does not take back appliances which have been installed and used, unless authorized by the manufacturer, who holds the warranty.

  However, we can see that our resolutions department was able to speak with you for clarity and, as such, your request to return the appliance for a full refund was approved.

  An email with instructions in regards to the return and refund was sent to you, following your call with the case manager.

  We apologize for any inconvenience caused.

  Kind Regards,

  CAS
  

  Customer Answer

  Date: 03/04/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I look forward to receiving a full refund. I will return the appliance to their warehouse tomorrow as per their request.
  
  
  
  Sincerely,
  
  
  
  ****** *******

• Initial Complaint

  Date:31/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March.13th 2023 we purchased an open box double oven from CAS for $1951.68 including an extended warranty.
  
  Our sales rep was quick to push the sale stating there was nothing wrong with the item besides a minor dent and some scratches. He allowed us to add an additional 4 year warranty which gave us peace of mind for an open box item. He never stated that any issues at all had to be followed up with the manufacturer and nowhere in the store was anything listed final sale. When it came time to purchase it we wanted to pay in full but he wouldn’t let us pay in full and told us to come back in a few hours so they could clean it up and pay the balance then. only after leaving that we find out that that was done so that they could keep her money as a deposit so we take it home and plug it in. It doesn’t work by this point the store was closed so I thought OK I’ll call them first thing in the morning, I did they told me there was nothing that they would be doing for me and to call the manufacture I pointed out that I had last item for less than 13 hours and that I wanted a refund they refused told me to contact their customer care and file an online request for a refund. Our sales rep also declined to tell me the managers name saying he could not disclose such information. I called the customer care. The lady laughed at me and said go ahead we’re not gonna do anything it’s gonna be declined regardless. we went back-and-forth. Several times I submitted the online request. Nothing came of it. They declined it. When I said that I was going to call the Better Business Bureau. They said go ahead they don’t do anything. The ** repair person was able to fit us in within a week. He could not explain how on the outside everything looked fine but the inside panel was completely smashed. I feel like I should be given some kind of compensation for all the hassle of having no working oven for a week **** ***** ********* ** ****.

  

  Business Response

  Date: 03/04/2023

  Dear *****,

  Thank you for taking the time to share your feedback.

  We regret to learn about the issues you experienced with your appliance.

  Please understand that all functional issues are subject to the manufacturer's warranty - as such, a service call is needed in order for a certified technician to address.

  In regards to payment, please be advised that when appliances are being picked up at the store/ warehouse, we do not take the full balance on the spot due to security reasons.

  A deposit must be made to secure the appliance, and the remaining balance is to be cleared when the customer physically takes the appliance in their possession.

  Unfortunately, due to past occurrences of fraudulent activity, we have had to update our policies - hence the strict pick up policy.

  In addition, floor model appliances cannot be picked up/ delivered right away - our team will ensure the appliance is cleaned and well packaged prior to giving it to the customer.

  However, we can only imagine how frustrating this situation has been and would be more than happy to offer compensation, as a gesture of good will.

  Our records show that a Resolution Case Manager tried to contact you today, and it, unfortunately, went to voicemail - a follow up email has been sent to you.

  We have offered 50% off the cost of your extended warranty as compensation.

  Please respond to our email to proceed.

  Kind Regards,

  CAS