Reviews

Review Details

• Review fromAgnes S

  Date: 19/01/2023

  1 star
  I ordered 2023 kia sportage last May still waiting.
  I wonder if it will be here by 2024.

• Review fromJinju K

  Date: 14/01/2023

  1 star
  and the battery capacity drop down to 40%. Since it was under a warranty, we contacted and did a test for that. Victoria dealership said we are qualified and then they applied for the new battery which was last AUGUST. We have been waiting for 6months and dealership saying they don't know how long it will take and there's nothing they can do. Now I can't use my car to commute to work cz of the poor battery condition. I'm very disappointed with the service you provide.
  We want to know how the process goes and how long it will take! This is ridiculous!

• Review frommichael g

  Date: 07/11/2022

  1 star
  Hi to all
  My wife Purchased a Kia forte 2016 in 2020 car broke down was towed to a nearest dealership and result Kia Canada had to pay for a new turbo I paid for the initial oil change and diagnostic then again it broke down in 2022 vehicle completely stopped no power no nothing luckily she did not get into an accident as she was on a very busy road in Vancouver got it towed to the nearest dealership they did a diagnostic after 13 $1400 expense 30 still more work to be done Kia Canada is not willing to pay for the fix that needs to be done no dealership is helping me all they’re doing is offering me pennies for the vehicle very very unsatisfied no good no good

• Review fromHaytham E

  Date: 02/11/2022

  1 star

  Haytham E

  Date: 02/11/2022

  * ***** ********* *** **** ** they have engine failing once reach the 10 years and has no customer support even it is well known.
  Make sure donot exceed 10 years or 200k otherwise you have to pay for engine replacement.
  Be careful on your decision when buying Kia cars, and you can read the recalls on Kia cars and will notice what I am saying, ***** ***** **** *****

  Kia Canada Inc

  Date: 23/01/2023

  As has been communicated to you both by the dealership and Kia Canada Customer Experience, the extended warranty (10 years OR 200,000KM) for your vehicle expired , effective July 31, 2022.
  
  
  
  As a result, the cost of the required repairs (engine replacement) will be your financial responsibility.
  
  
  
  Kia Canada is unable to meet your expectation for financial assistance towards the cost of repairs.
  
  
  

• Review fromMary W

  Date: 17/10/2022

  5 stars
  Had a great experience. Loving our new Sportage. Staff was friendly polite and knowledgeable. Our salesman Kirk the best. ********* ******** *** ** ******* ******

• Review fromMary D

  Date: 15/10/2022

  1 star
  My 5 years of complimentary Kia connect service has recently expired. For a number of weeks I have attempted to buy a new subscription on their website @kiaconnect.ca. All attempts have failed giving me nothing but an 'error message'. I have written and called the helpdesk a number of times with no successful outcome. Initially they suggested this was a problem with my laptop server, but eventually they reluctantly admitted it was their problem and they were 'working on it'.
  ,
  I have given up as it would seem most of the Kia sites are not working properly, and they are not following up with my issue as promised a number of times. I now think the Kia dealerships in Canada could be on very thin ice.
  I was thinking of upgrading my 5 year old car, but it will now not be with Kia.

• Review fromAngus G

  Date: 30/08/2022

  1 star
  To all current and potential Kia customers, If you take the time to read to the end of our story, you will never deal with Kia again. Kia is a company that operates in bad faith, and they are unconcerned as to how their bad faith dealings impact their customers or their brand. There is no weight to Kia's "outstanding Total Care Ownership Coverage" warranty or goodwill. They do not stand behind their product. I own 2 Kia's, a 2017 Sorento and a 2018 Forte. Based on my family's early experiences with our Kia's my parents purchased a Sportage, and our best friends purchased a Forte. If they were to ask us today, our opinion would be very different. Our opinion of Kia changed when we took our 2017 Sorento to *** **** in January 2022 for an inspection. After the inspection, Kia determined that the engine needed to be replaced. Kia let us know that the engine replacement would not be covered under warranty. They justified their position because the vehicle was inspected seven (7) business day after they warranty had expired. For background, Kia's "outstanding Total Care Ownership Coverage" warranty is in place for 5 years of the in-service date or 100,000 kilometers, which ever comes first. At the time of our inspection in January, our Sorento had only 74,000 km's on it, well under the 100k mark. ** ******** *** *** ******** ***** ******* *** **** ******** ******** ****** ***** *** ******* ******** **** **** ****** *** ******** ******** **** ****** ******** ******* **** *** ********* ********* **** ** *** ***** **** ** ***** *** ******* ** *** *** ********** ***** ******* ** ***** ***** **** ***** *** ******** **** ***** ***** ************ ***** **** ********* ********* ******** *** ******** *** **** has confirmed that the engine failure occurred before the vehicle arrived at their repair facility. This is not in dispute. Further, Kia's warranty does state that failure needs to be confirmed before the warranty has expired, it only talks about the warranty

• Review fromCurtis S

  Date: 16/08/2022

  1 star
  Horrible customer service. They tell you they are transferring your call to tier 2 but no one is available. Always on hold. 2021 kia sorento with broken transmission. Told me it would take 6 months to fix. *** * ****** ** *****