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Business Profile

Auto Manufacturers

Subaru Canada Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 28 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:23/09/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sold my 2020 Subaru Forester back to the dealership from whom I had originally purchased it, ******* Subaru in Ottawa Ontario, on May 26th 2022. I then moved to British Columbia. Multiple issues had risen with the paperwork to finalize the payment and it took a month for me to receive the cheque for my vehicle. In the meantime, I was still being charged my bi-weekly financing fees. The dealership individual I was dealing with indicated this would be resolved and I would get a rebate from Subaru Financing. I followed up multiple times as each month passed, each time the Dealership indicating it was the fault of the Subaru Financing corporation. In August I was finally provided a contact at the Financing corporation, and when I called, they indicated the issue was on the dealership's side as they submitted paperwork indicating that I had sold my vehicle a month later than I had, on June 20th, not May 26th. I contacted the dealership multiple times again, to no avail. I contacted their finance manager via email and via phone (to which I kept leaving voice messages). It has now been almost 5 months and I have not been fully paid for my vehicle, and I'm not getting any responses from the dealership. I've emailed well over 30 times, and called a dozen. **** ** ********** ************** *** ************. ** *** ** ***** they successfully resold my vehicle the week after I had dropped it off, as I had a call from the dealership asking me where some features on the vehicle were (the keys for the Thule roof rack, vehicle history, etc). I would really like resolution. They owe me two of my bi-weekly payments which took place on May 27th and June 10th, each for the amount of $270.96. I have attached my financial report and the history of our email communication, with proof the vehicle was sold on May 26th, 2022. Please help me resolve this case.

Subaru Canada Inc is NOT a BBB Accredited Business.

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