We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Rentals and Leasing

Routes Car Rental

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Reviews

This profile includes reviews for Routes Car Rental's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Routes Car Rental has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.16

    Average of 303 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Tracy A

      Date: 14/08/2022

      Tracy A

      Date: 14/08/2022

      ** *** **** **** **** ******** Should be investigated for false advertisement! Picked car up in Denver today front end damaged along with a cracked window half way across the windshield! When I rented this ****, I didn't know I was paying for a car that would be in this condition. Called Routes and you have to leave a message. No one available to talk.

      Routes Car Rental

      Date: 06/12/2022

      Dear ******,
      Sorry for the inconvenience caused. We usually do the inspection before renting the car to a customer. We will have this investigated but we would like to you send an email to our customer care team at ************@******.ca so that we can have this looked into

    • Steven B

      Date: 12/08/2022

      Steven B

      Date: 12/08/2022

      An absolute scam. Rented me a car with 3 of the 4 tires being below the Colorado legal tread depth. Colorado has a lot of twisty, uphill roads and it does rain. The car was unsafe. When driving to my destination, I noticed the car felt weird when driving, so I checked the tires. From then on, I did not drive the car and had to rely on family in the area. I spent the next 4 days trying to contact Routes. They have no local phone number, the corporate office couldn't get the local office on the phone and they don't respond to email. I was forced to just drive the car back to return it and got absolutely no help. I didn't even want to drive it back to the airport. I have small children and felt unsafe but they left me no choice at all. I still can't get them to respond to anything.

      Routes Car Rental

      Date: 06/12/2022

      Dear Mr.*****,
      We apologies for the inconvenience caused. We are really sorry to hear about the situation that you had been in when renting the vehicle from us we any anytime do not to risk our customers safety we will investigate this from our end. We would kindly request you to send an email to our customer care team at ************@******.ca and will get this looked into and get back to you with the resolution

      Steven B

      Date: 09/12/2022

      And as expected, I emailed (like they suggested!) and I got no response. They don't care about a single thing but getting your money.

    • Juan Pablo P

      Date: 01/08/2022

      Juan Pablo P

      Date: 01/08/2022

      Horrible experience with the Montreal branch! I got there an hour before my reservation time, and they didn't have any cars available. Waited until closing time, and then the staff just started closing everything and when I approached them, told me I was out of luck, and if I wanted a refund I'd have to do it through the company I made the reservation with (Expedia). Even Claudio, the manager, was nowhere to be seen (staff told me he had left earlier) even after promising to solve my problems! Now, Expedia is trying to help me get a refund, but they tell me no one on Routes side picks the phone to confirm the issues! ***** ******** *** **** **** *** * ********* ********

      Routes Car Rental

      Date: 06/12/2022

      Dear *****,
      We are extremally sorry for the inconvenienced caused. We regret to hear about this. We will make sure you get your refund back can you please send an email to our customer care team at ************@******.ca and we will look into this and get this resolved.
      We apologies again for the inconvenience

    Routes Car Rental is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.