Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Auto Rentals and Leasing

Swift Rent-A-Car

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Reviews

This profile includes reviews for Swift Rent-A-Car's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Swift Rent-A-Car has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Customer Review Ratings

    3.86/5 stars

    Average of 14 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Review fromAlberta W

      Date: 13/04/2023

      5 stars
      Andy you deserve a raise. You were professional, kind and did all you could for us. Thank you for the exceptional service!!! I will definitely use this company again. Amazing!!!
    • Review frommiglena t

      Date: 01/03/2023

      1 star
      This rental company is ******** ** ******* ******* forcing rental cars to people who have been tolled due to a collision. They are in partnership with towing companies and will present you with a rental and a sweet talk about how they are doing you a favour. But be aware! You cannot return the vehicle until your car is repaired by the same towing vendor that towed your car. Swift threatens charges the insurance company **** *** ******* * ***** ** ********** ******* ** *** *** * ****** ****
    • Review fromANDY S

      Date: 21/02/2023

      5 stars
      Thank you Swift for providing me with excellent service and excellent car !!!!!
    • Review fromImad E

      Date: 06/01/2023

      1 star
      **** ** * ******** ********** ********** *** ****** ** ***** *** ** ********* * ***** **** * **** **** ** * ****** I wish I checked this page before I rented because they are obviously exposed and I am not sure how they still are able to conduct business *** *** ****** ***.
      Here is my story:
      I got in a car accident and ended up in their shop. The Swift folks knew all along that I was from the USA and needed to go back. Upon signing the contract, they indicated that they would require the rental to be brought back to Mississauga.
      I did, and during sign off, I was informed that there was a mileage limit on the contract which I exceeded. This item was not brought up when i signed the agreement. in addition, the mileage rate is not listed on the contract. after examining the contract, the allowable mileage is in fact listed discreetly on the contract... on the top corner under a bunch of other numbers...almost hidden. I kindly told the manager that this is not fair and the same way they indicated that I need to return the car to Mississauga, they should've told me to be mindful of the allowable mileage and informed me of the rate that i would be charged per each additional mile.
      Also, they indicated that there would be an additional fee related to a daily charge since the car left Ontario. Please note that I left Canada for a couple days to bring my family back to USA and then came back to drop of the rental. This charge is not even mentioned on the contract and the rate is a secret. I then told the manager, that he is not allowed to charge me this because it is not on the singed the agreement. He answered saying that he didn't know that I was going to go to the USA. Please note that he modified the contract and added USA to my destination so I don't have issues while crossing the border.
      He refused to give me a receipt and forcibly asked me to leave. * **** ********* ********** ******* ** *** ****** *** ****** ***** ***** ****** ** ******** ** *** *******

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.