Complaints

This profile includes complaints for MJR Capital Services Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  MJR Capital Services Inc

  6285 Northam Dr, 4th floor Mississauga, ON L4V 1X5

  
• 

  MJR Capital Services Inc

  201 - 60 Centurian Dr Markham, ON L3R 8T6

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:19/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting this email from MJR Capital.
  
  “MJR Capital Services Inc. is the duly authorized agent acting on behalf of the ***** We have been authorized to extend you an opportunity to settle your account for a greatly reduced lump sum.
  
  Please contact our office immediately upon receipt of this email so that we can provide you the details of this opportunity.
  
  Please phone my office at 1-************ and quote file no. ******”
  
  I have tried emailing them back, submit an email back request on their website but no response back. I have also tried finding their customer support email with no luck. I am currently in the hospital with no access the a phone, phone number, or capability to talk. If they can keep sending me repeated emails, they should be able to respond to my email to resolve this issue.
  
  I want to be contacted via email to resolve this issue.

  Business Response

  Date: 26/06/2025

  Hello ****** *****,

  We appreciate your communication and the opportunity to respond. After a thorough review of this matter, we offer the following response to address your concerns.

  This particular credit grantor requires your consent to communicate via email. On Friday,20Jun,our manager, Mr. ******, emailed you the waiver agreement which outlines the risks and conditions of email communication. Kindly review and reply "I Agree". Once your agreement has been received, Mr. ****** can communicate with you by email. If you do not agree to the terms, you can reach Mr. ****** ,toll free ,at ************** * *****

  Thanks for bringing this in our attention.

• Initial Complaint

  Date:29/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid ********** late payment back in April 2025 . This is why MJR was calling . Fixed the situation and sent the receipt etc with reference number to a person at MJR capital. Since payment was made they still continue to call me and my spouse . I have given them all the information and copy of receipt. They say they will fix it , yet as of today they still call .

  Business Response

  Date: 03/06/2025

  Dear ****** ******,
  
  We appreciate your communication and the
  opportunity to respond. After a thorough review of this matter, we offer the
  following response to address your concerns.
  
  Your receipt was forwarded to the Bank
  which initially reported that they had not received your payment.  We also
  searched our internal payment records and did not locate your payment. 
  Our agents were contacting you to obtain more details so that your payment
  could be traced.  After receipt of your concern, we inquired again with
  the Bank.  They located your payment and applied it against your
  account.  The Bank will update your credit bureau as per their normal
  credit reporting processes, and MJR will issue a release letter for your
  records.
  
  Thank you for bringing this matter to
  our attention. 
  

• Initial Complaint

  Date:27/05/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MJR Capital keeps calling my home phone, but no answer when I pick up, or leaves any message. I called back to learn it's from "MJR Capital Services". I blocked some of their numbers but next time they changed numbers and called again.
  
  Please stop calling me. I understand they are a debt collection company, but I don't owe any money to anyone. Thank you.

  Business Response

  Date: 29/05/2025

  Dear **** ****,
  We appreciate your communication and the
  opportunity to respond. After a thorough review of this matter, we offer the
  following response to address your concerns.
  
  It is not our wish to contact wrong
  parties, and as such MJR’s policy is to immediately remove wrong numbers from
  our files.  In this particular case, we were only made aware of the wrong
  number through your complaint via the BBB website.   Once received,
  we removed your telephone number from our file.  You will receive no
  further calls from us in this matter.  
  
  Thank you for bringing this matter to
  our attention.  

  Customer Answer

  Date: 29/05/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ****

• Initial Complaint

  Date:20/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mjr has been calling my number for somebody else have told them they have the wrong number numerous times they continue to call I'm on the do not call list have reported them to my phone carrier they continue to call

  Business Response

  Date: 27/05/2025

  Hello ****** *****,
  
  We appreciate your communication and the
  opportunity to respond. After a thorough review of this matter, we offer the
  following response to address your concerns.
  
  Thank you for reaching out. It is not
  our intention to contact the wrong parties, and our staff should be removing
  incorrect information from our system. Unfortunately, we sometimes receive
  multiple accounts over time from different creditors for the same
  consumer.  We have removed your number and placed it on our Do Not Call
  List.  You should receive no further calls from us.
  
  Thank you for bringing this matter to
  our attention.  

• Initial Complaint

  Date:14/05/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a dispute with ********** ********* in 2024 and they sent our dispute to MJR CAPITAL for collections. We voluntarily paid $309.13, the amount in dispute to ********** ********* on August 2, 2024 via our *** BANK. MJR Capital is calling us 3 to 5 times per day and we have asked them repeatedly to stop calling as this debt was paid months ago. We sent them twice proof of payment via email but still continuously call. We are being harassed daily and this needs to stop.

  Business Response

  Date: 22/05/2025

  Hello
  ******* ******,
  
  We appreciate
  your communication and the opportunity to respond. After a thorough review of
  this matter, we offer the following response to address your concerns.
  
  The payment
  details you provided on 05May2025 were promptly forwarded to the Insurance
  Company who was not able to locate your payment.  We have sent it to them
  again and they have requested more details to trace your payment:  the
  full name of the Payer as it appears on the Payer’s account; the method of
  payment; and institution from which the payment was sent.  These details
  can be sent to us at ******@**********.com,
  attention Ombudsman.  Please include our reference number ******** so we
  can have this resolved for you. 
  
  Thank you for
  bringing this matter to our attention.  

  Customer Answer

  Date: 06/06/2025

  I do apologize but I was certain I had responded.
  
  MJR Capital reached out to me and I needed to provide additional information as ********** said they couldn't find payment even though policy was mentioned when I made the payment.
  
  We had paid the final invoice via our business account but as stipulated above, policy was indicated in said payment.
  
  Thank you very much
  
  ******* ******

  Customer Answer

  Date: 09/06/2025

  After many months, case is now CLOSED. As was stated, this payment was made back on August 2nd, 2024
  
  
  Again, thank you
  
  ******* ******
  
  
  
  
  Email received from MJR CAPITAL
  
  "Although it took longer than expected, ********** was able to trace your payment and we have now closed your file.  You will receive no further communication from us in this matter.'
  
  ** *********
  
  Ombudsman
  MJR Capital Services Inc.

• Initial Complaint

  Date:08/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They call my phone about 10x a day and when I answer put me on hold. I hang up as I have server medical issues and this is causing me additional anxiety. They start calling me at 8:30am and go to 8 pm. Today alone they have already called me 7x and it’s only 11am

  Business Response

  Date: 15/05/2025

  Hello ***** ********,
  
  We appreciate your communication and
  welcome the opportunity to respond.  We have investigated this matter in
  its entirety and offer the following response to your concerns.
  
  We’re sorry that your experience with us
  has not been positive.  Our manager, Ms. ****, can assist you.  Her
  toll-free number is 1.************ e**** 
  
  Thank you for bringing this matter to
  our attention.  

• Initial Complaint

  Date:08/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I kept getting calls from this company with different numbers. I changed my number and they started calling the new number. I do not owe anybody anything. I told them to stop but they continue starting at 6 am with multiple calls daily

  Business Response

  Date: 14/05/2025

  Hello
  ****** ***********,
  
  We appreciate
  your communication and the opportunity to respond. After a thorough review of
  this matter, we offer the following response to address your concerns.
  
  It is not our
  wish to contact wrong parties, and as such MJR’s policy is to immediately
  remove wrong numbers from our files.  In this particular case, you did not
  tell our agents that we had the wrong party.  Had you verified your
  address, our agents would have found that you were not the correct party, and
  they would have removed your number.  Thereafter, we were only made aware
  of the wrong number through your complaint via the BBB website when we compared
  your address to the one we have on file.   Once identified, we
  removed your telephone number from our file.  You will receive no further
  calls from us in this matter.  
  
  Thank you for
  bringing this matter to our attention.  

• Initial Complaint

  Date:06/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company calls me daily, usually 3-4 times a day. Calls start before 9 am and continue past 6pm. I answer the calls and nobody speaks. It’s dead air and then they hang up. This morning I asked the dead air which debt I supposedly owe and then ‘click’. I do not owe any company a single dollar, and am actually intrigued as to who they think I am. I would love for MJR to acknowledge that I am attempting to answer the calls rather than ignore them - mainly so I can give them the police report ID# to get them to go away. Please acknowledge and stop calling.

  Business Response

  Date: 08/05/2025

  Hello ****** ** *****,
  We appreciate your
  communication and the opportunity to respond. After a thorough review of this
  matter, we offer the following response to address your concerns.
  
  When your account
  was assigned to us in Sep2024, MJR mailed an initial collection notice to the
  address provided by the creditor for which we are collecting.  Aside from
  our calls, we have also sent you SMS messages which provides the creditor’s
  name.  All our communication is made in accordance to the provincial regulations
  by which we are governed.
  
  As per your
  request, the telephone numbers have been removed from our file. However, there
  remains an outstanding matter that requires communication with you. We have
  requested supporting documentation, which will be mailed to your home address.
  Once you receive it, please follow the instructions to pay the account, or you
  can visit our website at https://********************************* 
  Alternately, you can contact our supervisor, Ms. ******, through our main toll
  free line at 1.************ e**** with your reference number ********.
  
  Thank you for
  bringing this matter to our attention.  

• Initial Complaint

  Date:01/05/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When moving there was a miscommunication with ******* causing them to not close my account and send me a final bill. I was then contacted by MJR about the amount I owed to ******* by phone but never by physical or email. After discussing the issue with them in January I was informed that the amount I owed was 38 dollars and some cents. I never received an email detailing this amount despite promises that I would. Since ******* is still registered in my online banking I sent them a payment of $40 by rounding up the amount I was told I owed but never received an email confirming the amount. A few weeks ago I received an email from MJR ************ claiming that I still owed 204.13 to ******* as well as multiple phone calls every day. I sent ******* this amount via online banking and replied to the email that the amount had been sent directly to ******* (***** ******** ** *********) and never received a response to this reply. A week later I received the email again and called ******* regarding this issue. They informed me that the amount I sent them directly in January was all I owed and at that time the balance was $0 and the account was closed, and they informed MJR of this fact. They then informed me that the amount I had paid the week prior was an overpayment sitting in my account as a credit they could not refund and I was required to go to the bank have them request the funds be returned. I am requesting that MJR clear and close this claim as they were instructed to in January by ******* when the account was paid off and closed, as well as MJR cease all contact with me and remove any item they may have placed on my credit report.

  Business Response

  Date: 08/05/2025

  Hello ******* ****.
  
  We appreciate your communication and the
  opportunity to respond. After a thorough review of this matter, we offer the
  following response to address your concerns.
  
  When your account was assigned to us in
  September 2024, a letter was mailed to the address provided by our
  client.  Additionally, numerous emails and texts with debt details were
  sent to the email and phone number we were given.  There was no mail
  return on file, nor did we receive any communication that you did not receive
  any notification.  Our first contact with you occurred on 12Dec2024 when
  you advised us that you had moved and disputed the amount we were attempting to
  collect.  We advised our client who responded that you had not notified
  them of your move.  The new occupant agreed to take responsibility from
  15Oct2023.  The amount owing prior to this date was invoiced to you in the
  amount of $204.13.  When we reached you again on 16Jan2025 to communicate
  the response we received from our client, you advised you would call
  them.  On 27Jan2025, you advised you paid the account but could not
  provide a confirmation number or verifiable details.  An inquiry was sent
  to our client, and we did not receive notification of your payment. 
  
  Upon receipt of this complaint, we
  inquired again with the client who confirmed your payment.  We have closed
  our file, and you will receive no further calls from MJR for this matter. 
  Credit bureau updates are done in accordance with our updating process. 
  Please allow 2-4 weeks for your record to reflect payment.  If you require
  a release letter, kindly email us through our website, https:/*************************** and provide your updated address.  Please ensure you include reference
  number ********. 
  
  Thank you for bringing this matter to
  our attention.  

  Customer Answer

  Date: 08/05/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ****

• Initial Complaint

  Date:21/01/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This Company has called me none stop. I called and talked to a rep to settle it and she laughed at me and told me to go to a trustee. I want to pay half of what I originally owe. They have put over $6,000 dollars in some sort of interest or fees on it. These reps are very nasty and unprofessional. A manger Paul contacted me and I sent in my financial info last year and he never got back to me. I want to get this settled. If they don't want to settle they should be deleted this account as goodwill due to poverty.

  Business Response

  Date: 29/01/2025

  Hello ****** *****,
  
  We appreciate your communication and
  welcome the opportunity to respond.  We have investigated this matter in
  its entirety, and offer the following response to your concerns.
  
  MJR contacts individuals when a credit
  grantor assigns us an outstanding account associated with their information,
  including the principal balance and any applicable interest. We do not add
  additional fees to accounts.
  
  When you spoke with our agent in May
  2024, you were advised that MJR was preparing a claim in Small Claims Court. At
  that time, you offered to pay $10 per month, which would not have prevented the
  legal action. Our agent did not laugh at your offer but suggested that you
  consider credit counseling, which you refused.  You also contacted our
  legal representative, requesting a hold on the court action due to your ODSP
  status. In good faith, he placed the action on hold while awaiting proof of
  ODSP, which was received in July 2024. While MJR has since halted legal
  proceedings, your account remains outstanding.
  
  Until a payment arrangement is
  established, we will continue our collection efforts as per our agreement with
  the credit grantor. If you would like to discuss a settlement offer based on
  your financial situation, please contact Ms. ****** at 1-************ ext. ****.
  She will be happy to assist you.
  
  Thank you for bringing this matter to
  our attention.  

  Customer Answer

  Date: 29/01/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *****