Complaints

This profile includes complaints for MJR Capital Services Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  MJR Capital Services Inc

  6285 Northam Dr, 4th floor Mississauga, ON L4V 1X5

  
• 

  MJR Capital Services Inc

  201 - 60 Centurian Dr Markham, ON L3R 8T6

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:19/01/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Continuing calls, and one mailed notice from this business regarding an apparent outstanding bill ** ** ********* ***** * ***** **** owes. He does not live at this address (nor has he ever), nor has this ever been his phone number. Unsuccessful in any attempt to have my contact information removed from this account . Further, I have been hung up on numerous times by their "representatives". I have called their office to attempt to resolve, but there is never any answer. *** ***** *** ********** ******* ********** ******* ********** ** ****** ** ***** ******* ***** ********* ******* ************

  Business Response

  Date: 26/01/2023

  Dear ******* ****,
  
  While we regret the
  circumstances prompting your communication, we welcome the opportunity to
  respond.  We have investigated this matter in its entirety, and would like
  to offer the following in response to the allegations presented to us through
  the BBB website.   
  
  It is not our wish to contact
  wrong parties, and as such MJR’s policy is to immediately remove wrong numbers
  from our files.   We do our best to staff according to call volumes,
  however, there are times where our agents are busy with other calls and we
  could not take your call.  We were only made aware of the wrong contact
  information through your complaint via the BBB website.   Once
  received, we removed your telephone number and address from our file.  You
  will receive no further communication from us in this matter.    
  
  Thank you for bringing this
  matter to our attention.    
  
  Julie
  MJR Capital Services Inc.

  Customer Answer

  Date: 26/01/2023

  
  
  I have reviewed the response made by the business and find that this resolution is satisfactory to me.
  
  
  
  

• Initial Complaint

  Date:16/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3 March 2022 I closed my bank account with **** ** ******** **** ** ******* ****** and received a costumer snapshot assuring me all my accounts and loans were closed with the bank. Almost 10 months later I received a letter as well as an email from debt collectors MJR capital saying I owe $1,130.93 on a settlement. I have called *** 3 times and I they have assured me all my accounts are closed however MJR keeps ********** me via mail, email, and repeated phone calls. They have my name address and former chequing account number on this letter saying I owe and looks like adding interest daily even though *** has told me 3 times I don't owe anything. *** ****** **** **** will impact my credit or these ********* will sue me and * **** **** ** **** * ****** **** *** ****** ***** * ***** *** ******* BBB can do something to help me ******* *** ******** and I will not give MJR capital a cent.

  Business Response

  Date: 24/01/2023

  Dear Ms. ******,
  
  While we regret the circumstances prompting your communication,
  we welcome the opportunity to respond.  We have investigated this matter
  in its entirety, and would like to offer the following in response to the
  allegations presented to us through the BBB website.   
  
  We have raised your concern with our client and are awaiting
  their instructions on whether to close our file or to contact you.  They
  may be in touch with your regarding this matter.  Please note that they
  have provided us with a statement to support the outstanding balance.  If
  they advise us to resume contact with you, we will send you a balance letter
  with the supporting documentation and we can work together to resolve this
  matter.  
  
  Should you have any further questions, please email us at *********************, attention
  Ombudsman. 
  
  Thank you for bringing this matter to our attention. 
  
  Julie
  MJR Capital Services Inc.

• Initial Complaint

  Date:05/01/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the owner of a cellular phone and have been in possession of this phone number for aprox 15 years.
  Over the last 2 year period MJR capital services has contacted me multiple times asking for ****** *** *****. I have repeatedly informed them that I have no idea who this person is and I continue to be harassed with calls and messages.
  Despite being told by customer service people that they will discontinue calling I continue to get messages repeatedly.
  This must stop and they must apologize to me.

  Business Response

  Date: 14/01/2023

  Dear Mr. *********,
  
  While we regret the
  circumstances prompting your communication, we welcome the opportunity to
  respond.  We have investigated this matter in its entirety, and would like
  to offer the following in response to the allegations presented to us through
  the BBB website.   
  
  Our staff are trained to remove
  wrong numbers from our files.  I reviewed the phone records, and although
  you had made several inbound calls to MJR, you first spoke to an agent on
  08Dec2022.  The agent correctly removed your number from the file and
  telephone communications stopped.  However, we do see that your telephone
  number was picked up for two SMS messages.  We sincerely apologize for
  this error.  Our technology team has been notified and coached in this
  matter.
  
  Additionally, your telephone
  number has been placed on our Do Not Contact List.  You should receive no
  further communication from MJR. 
  
  Thank you for bringing this
  matter to our attention. 
  
  Thank you,
  
  Julie
  MJR Capital Services Inc.

  Customer Answer

  Date: 20/01/2023

  
  
  I have reviewed the response made by the business and find that this resolution is satisfactory to me.
  
  
  
  

• Initial Complaint

  Date:09/12/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business has been calling me 3 times a day looking for ****** ***** which I told them I am not them. Please stop calling me. They continue to ****** me by calling up to 3 times a day looking for ****** *****. I have tried to tell them to remove this number or to speak to a supervisor and they just hang up on me. I have tried blocking their number and they just call another. **** ** ***********

  Business Response

  Date: 19/12/2022

  Dear Ms.  ********* **********
  
  While we regret the
  circumstances prompting your communication, we welcome the opportunity to
  respond.  We have investigated this matter in its entirety, and would like
  to offer the following in response to the allegations presented to us through
  the BBB website.   
  
  Our staff are trained to remove
  wrong numbers from our files, however, in this particular case, the same agent
  contacted you and did not follow our procedures.  As a result, calls continued
  in error.  We apologize for the resulting inconvenience.  The
  telephone number you provided in the BBB complaint has been removed from our
  files and placed on our Do Not Call List.  If you are receiving calls from
  us at any other number, kindly email us at ********************* **** ******* In the
  subject line and attention Ombudsman in the email body along with the number at
  which we are contacting you.  We will promptly remove it. 
  
  Thank you for bringing this
  matter to our attention. 
  
  Thank you,
  
  Julie
  

  Customer Answer

  Date: 20/12/2022

  
  
  I have reviewed the response made by the business and find that this resolution is satisfactory to me.
  
  
  
  

• Initial Complaint

  Date:07/12/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* **** has directed me to MJR Capital to pay my debt. I had began a payment schedule of 50 dollars a week, after the employee on the phone tried to convince me to pay it upfront ***** * ******** * ******** ******. After the first payment, which showed on my account as being taken off I was re contacted by them, claiming the amounts needed to be higher. ** *** ****** ****** *** *** * ******. 100 dollars a week was the new agreement. I have a dated invoice before the 100 payments were made stating I owed "$585". After two weeks of payments, I contacted them to ask why the amounts were not being reflected on my owed amount. She then goes on to explain she doesn't know where the money went, and that we didn't pay them. I asked her to investigate where the money went, and after calling constantly for a week, she finally answered saying they found it and my new amount was "$585". This did not make sense, as it should be 385 after $200 has been paid.
  
  I protested and she ******* at me saying my amount was "$785" from the start. I proved to her my invoice was dated BEFORE any payments were made and she said there was "nothing she could do". I asked to speak to her boss and she again ******* at me saying "they're in a meeting". I would like to speak to another employee who can potentially help us resolve this. I do not want to have to reverse the charges with my bank. * **** ***** ******* **** ***** ** ************ **** *** *** **** *** ******** ***** ********

  Business Response

  Date: 19/12/2022

  Dear Ms. ****** ******* *********,
  
  While we regret the
  circumstances prompting your communication, we welcome the opportunity to
  respond.  We have investigated this matter in its entirety, and would like
  to offer the following in response to the allegations presented to us through
  the BBB website.   
  
  We obtained a statement from
  our client that outlines your payments, interest charges and the total balance
  still owed.  We will mail a copy of this statement and a balance letter to
  your home address.  You will see from your statement that the increase in
  your balance was due to monthly interest charges being added to your
  account. 
  
  When our agent was unsure of
  why the balance changed on your account, she should have advised you that she
  will get an answer.  At MJR we train our staff to be professional and
  helpful; we apologize that you were not treated professionally by our agent. As
  a result, we will provide her with further coaching.  
  
  Thank you for bringing this
  matter to our attention. 
  
  Julie
  

  Customer Answer

  Date: 28/12/2022

  
  
  I am rejecting this response because:

  I have received MJRs account history and it is not showing the paid amounts on the date I had deposited the money to the account their employee had provided me. You can see my original email for payment dates, and check the corresponding dates with this new photo that is *********

  Business Response

  Date: 05/01/2023

  Dear Ms. *******,
  
  Thank you for your ongoing communication.  Given the
  information your provided, we searched further and found the two
  payments.  The reason that these payments were not applied to your file
  was that they came to us under a different name and had no reference number to
  match to your file.  We had no way of knowing that these two payments were
  for your account.  The payments have now been applied to your
  balance. 
  
  You have indicated to our client that you wish to deal directly
  with them.  We have put your file on hold and you will not be contacted by
  our agents, however, should you have any questions, you are welcome to contact
  *******, toll free at ************** *****.   Your reference number
  is ********.  For any communication or payments, please ensure that this
  reference number is included.

   Thank you,
  Julie
  MJR Capital Services Inc.