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Business Profile

Digital Media

Time Media Group

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Digital Media.

Complaints

This profile includes complaints for Time Media Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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Time Media Group has 3 locations, listed below.

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    Customer Complaints Summary

    • 11 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:23/04/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Prepaid $6,000 to have our ads run with ***** at different locations through this company nothing has transpired can't get a hold of anybody no one will reach out ***** ** ***** ****** ** ******** ****** ***** ********* ***** ** ****

    • Initial Complaint

      Date:29/02/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am emailing to complain about Time Media Group ** ****** ** *** **** *** **** ******* * *****  In March 2023 I was starting out my small business when I was approached by this company to broaden my marketing and advertising. ** * ********** *** ********* I believed the advertising would be beneficial. However, what I bargained for was never fulfilled. In March 2023, our office was approached by a man ***** ****** ****, who represented himself as a salesperson for ******** *****. My office entered into an agreement with ******** *****, to advertise our law firm on a digital screen at a real estate office near us. The agreement promised to enhance our business exposure by featuring our advertisement alongside real estate listings. Despite signing up and making regular payments, the services outlined in the agreement have not been provided as promised. In the meantime they have taken $4000.00 from me. * **** ******** *** ******* **** *** **** ******** ** **** *** **** ***** ******* ******* * *** ***** ** * ******** **** ****** * ***** ******** *** ******** We have diligently followed up with ******** *****'s customer service department via email regularly to inquire about the status of the digital sign installation and the commencement of the advertising service. However, despite assurances of imminent installation, there has been no progress, and our repeated attempts to seek clarification have been met with vague responses and no resolution. ***** *** ******* ** ******** ***** ** ******* *** *********** *********** *** *** ******* ** *** *********** *********** ******** ** **** **** ******** ** ****** *** ******** ******** *** ******* *** ******* ** ************

      Customer Answer

      Date: 09/04/2024

      I am pleased to announce we have settled this matter with Time Media.

      I appreciate your attention to this matter.

    • Initial Complaint

      Date:30/01/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for an advertising agreement in March 2023 and I have received none of the agreed upon print or digital advertising. I want a full refund of the money paid for the services that have never been fulfilled

    • Initial Complaint

      Date:10/11/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date June 03rd 2022 I paid $4790.07 The sales representative committed to providing me with a contract with a real estate brokerage which was supposed to be and exclusive relationship with the brokerage so I'd be the preferred and used referral partner for the brokerage. I expressed my concerns and asked what happens if the brokerage does not use me as a referral partner and the sales representative said they will be in breach of contract and further steps will be taken. The brokerage has no idea who I am nor are they aware that I'm their "preferred referral partner" with that said, the brokerage does not return my calls or emails and has expressed no interest in this relationship which was promised to me. I have emailed the sales representative multiple times and have not received any communication back. I emailed head office but their response was dismissive.

    Time Media Group is NOT a BBB Accredited Business.

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