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Business Profile

Funeral Related Services

Casket Outlet

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Funeral Related Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:31/10/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Merchant delivered damaged item I asked for a New item. Merchant is insisting it can be fixed I have sought advice from three different merchants in the business and was advised it cannot be fixed and to request a New one. Item in question is a Bronze marker headstone *** ** *** **** ****** **** ** ******** **** ***** The marker I received has a large 2 inch gap between marker and granite as the marker was dropped most likely gap runs approximately 12 inches across the bottom of the marker. It cannot be fixed and I don't want it to be an eyesore if they hammer it back, the metal has been bent causing the gap and the damage is irreversible. I have had several emails with the merchant and they are refusing to provide a New one stating the manufacturer wont do it.

    The items was initially ordered in March 2023 and I received it in September 2023. Please put yourself in my shoes as I paid good money for a product NOT a damaged product.

    Merchant offered to pick up old one and than provide a New one 7 months later * ******* ******** **** *** ***** ********** ** ************ **** *** **** *** *** ** **** * *** ****** ******* * **** ***** ******** ******* *** ** ***** **** **** ******* *** ******** ** **** ** **** **** ***** ********* *** ******* ******** ** ** **** * *** *** *** **** ** ** ***** **** *** *** **** ** *** *** **** * **** *** ****** ****** *** *** **** ****** ****** ************ ** **************** ********** ****** ****** ********* ***** *** ******* *** ************ ** *** **** ****** ************ *** ** **** ****** ****** ************ ** **************** ******** ****** ****** ********* ***** *** ******* *** ************ ** *** **** ****** **** ****** ***** *** *** **** ****** ********************** 

    Business Response

    Date: 01/11/2023

    We have notified the manufacturer regarding the issue of the bronze marker that was delivered. They sent their representatives to the cemetery to inspect the bronze in question and they notified us that it can be fixed. They also notified us that they will need to remove the bronze marker from the cemetery and send it back to the factory.

    This product is under warranty from the manufacturer and will be replaced of course, if it cannot be fixed. We've already explained the situation to the customer and a solution.

  • Initial Complaint

    Date:22/08/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed deposit Oct 2022 for a monument. As of today August 22 2023 we still have not revived the product nor a date that it will be ready. When we placed the deposit we were told June 2023 it would be installed. The information they give us often changes from one day to the next. For example, we were told today the monument was there in the shop being worked on. When we said we would come and see the color, we were then told it was else where and may not be there to see. We have visited the place multiple times. Multiple emails and multiple phone calls later, a $1017.00 deposit. We're 10 months in and still no clear indication of when it will be completed. Pls help us as reviews indicate this is a reoccurring issue.
    Thank you kindly

    Business Response

    Date: 27/09/2023

    We apologize for the delayed response. The availability of stones caused us to be behind schedule.  Last week, the customer visited and approved the stone. This sequence will be followed in priority. Once more, I apologize for the confusion and the delay.Please close this file.

  • Initial Complaint

    Date:17/07/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made an order for a keepsake urn yesterday July, 16, 2023 and I wanted to pay with my card but still saying that my order is pending and I want to know if my card is gonna get charged at and if I’m gonna receive my order

    Business Response

    Date: 10/01/2024

    Hi There,

    We apologize for the delayed response. The pending order for **** ********* (order number: *********) has been canceled and not charged. We have placed and delivered a new order for the same item to the customers' residence. 

    Thank you for your understanding.

    Sincerely,

    Casket Outlet

     

     

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