Reviews

Review Details

• Review fromPaul G

  Date: 19/12/2023

  1 star
  I called and spoke with Suckscreet, placed an order for a green marble urn, received all of the invoices only to receive an e-mail the following day stating that the item wasn't in stock. I then asked about the blue marble urn and was told that it was in stock and that she was looking at two of them while we were speaking. I told her that I would call her right back as I needed to run it by my brothers. When I called back, she told me that the blue marble wasn't in stock either (even though both of these item were, and still are, at the time of this review, in stock online. * *** **** ** *** I find it deplorable that this could happen in this industry when a person is grieving. The following day, Justin told me **** ***** *** ** *** * *** **** ** *** that it must have been a misunderstanding. I am still trying to speak with the manager/owner to no avail. Customer service is the worst.

• Review frombill l

  Date: 23/09/2023

  5 stars
  Very satisfied with the wide range selection of monument. Only this place has the color and size I wanted and stuffs are very friendly and care about customers. An outstanding headstone company that treats their clients like family. We appreciate their dedication to preserving memories

• Review fromJohn B

  Date: 26/06/2023

  1 star
  ******** ******** Demand full payment up front even before design work begins. Asked to change the design 6 hours after order was placed - charged an extra $180 even though no work had been done on my father's grave marker. Told product would take 3-4 months for deliver. Once past the four month mark called and discovered that the grave marker had been sitting in their warehouse for two months. Claimed they had sent me an email to tell me it was ready and the change fee had to be paid to release the marker. Email was never sent, not in my trash or spam ** ** **** ********* ** *******. When the emails were sent again they came right through. Refusal to accept responsibility for lack of customer service. Told me if I did not pay the full change fee they would not release the grave marker. ** *********** ** ************** *** ** *********** **** **** *** ******* * ******* **** ** ********* ********** ** ** *** **** ***********

• Review fromLaura M. B

  Date: 03/05/2023

  5 stars
  Incredibly helpful, and personalized customer service. I was so grateful for the calm, reassuring information I received from the customer service representative.

• Review fromTONY R

  Date: 23/03/2023

  5 stars
  The Casket Outlet provided a comfortable and welcoming environment for our family and friends to gather and pay their respects. The staff went above and beyond to ensure that everything was taken care of, from arranging the floral arrangements to helping us select the perfect casket for our loved one.

• Review fromJoanne V

  Date: 03/12/2022

  1 star
  I ordered a grave marker in April and paid full price. It was finally done on Nov 1st and it is now Dec. 2nd and it has still not been delivered to Oakville. I called and wrote to them many times. No one is willing to get this order completed.