Business Profile

Landscape Contractors

Hometurf Lawn Care Inc

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Hometurf Lawn Care Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

70 total complaints in the last 3 years.
15 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:16/02/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On or about May 20, 2022, Hometurf Lawn Care Inc. trespassed onto our property when we weren't home and completed an application of something to our grass. We did not request or authorize them to complete the application. We phoned Hometurf as soon as we discovered an application had been done and they cancelled our service for the remainder of 2022. The amount they claim we owe is solely for that single application.

We requested services from Hometurf for 2021 and paid for them in full. We received multiple emails requesting that we renew our services for the 2022 (*** ********) but we intentionally did not renew. When we disputed the charges for the application referred to above, we were told that our lawn care program renewed automatically, notwithstanding the multiple emails we received encouraging us to "renew" for the 2022 year. The emails were extremely misleading *** *** ********.

We have spoken with Hometurf representatives multiple times on the phone, and we have also exchanged multiple emails. At one point we were told that the charges would be waived in the circumstances, but we were later told that this could not be done. ******* ******* *** ******** ** *** ******** ******.
Business Response
Date: 21/02/2023
Thank you for reaching out to us. We will review your complaint and one of our team members will follow up with you.

Thank you,
Hometurf
Customer Answer
Date: 21/02/2023

Complaint: ********

I am rejecting this response because: it didn't offer a solution or respond to/address our complaint.

Sincerely,

********* ******
Business Response
Date: 22/03/2023
Thank you for reaching out to us. The issue has been resolved and the account updated.
Thank you,
Hometurf
Initial Complaint
Date:14/02/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
in 2021 I used Hometurf lawn care. At the end of the 2021 season I called Hometurf and told them that their service did not meet my expectations to reduce weeds etc. At that time I told them I never wanted them to come to my home again and that the following summer I would be using a different lawncare service.

At the beginning of the 2022 season I came home to find a sign on my lawn and a bill in my mailbox. I immediately called Hometurf and again expressed my displeasure. I explicitly told them I did not renew the service, I did not approve this service application, nor was I made aware that chemicals would be applied to my lawn.

I continue to receive emails and ********* calls for a payment of $117.90 on Account Number ********.
Business Response
Date: 14/02/2023
Thank you for contacting Hometurf. One of our Team Members will follow up with you to review the account.
Customer Answer
Date: 15/02/2023

Complaint: ********

I am rejecting this response because: This is a never ending phone call and email cycle. I called in 2021 to complain about the state of my lawn and told them at that time I wanted no more service from them. They seem to have forgotten this conversation and came back in 2022 and treated my lawn against my wishes. Since then I have called and emailed. Now I have a past due notice that I will not pay as I explicitly told them, in 2021, that I no longer wanted their services.

Sincerely,

******** *****
Business Response
Date: 21/02/2023
Thank you for reaching out to us again. Someone from our team will follow up with you.

Thank you,
Hometurf
Customer Answer
Date: 23/02/2023

Complaint: ********

I am rejecting this response because: there was not actual business response, just a thank you for reaching out to them?

Sincerely,

******** *****
Business Response
Date: 24/02/2023
Hello,
We have left several messages via phone and email to resolve this concern. Please contact us at 1-888-971-8873 as we will be happy to assist.
Thank you,
Hometurf
Customer Answer
Date: 27/02/2023

Complaint: ********

I am rejecting this response because:
I would like to resolve this in writing because it appears as though what I have communicated via phone call has been ignored. They have ignored each time I call and do not listen to the series of events.

They have sent this to collection, which it should not go to collection as they appear to have ignored my initial request in 2021 to discontinue their service.
Subsequent emails have had a link to restart service, so it makes sense that I believed the service to be cancelled.
There are many complaints against Hometurf on this BBB site which gives me comfort that that are not only trying to take advantage of me, but others as well.
Hometurf, due to their ***** nature, can communicate via email or other written avenues.

Sincerely,

******** *****
Business Response
Date: 30/05/2023
Thank you for reaching out to us regarding this matter. One of our team members will be happy to discuss further with you to resolve.
Hometurf
Customer Answer
Date: 31/05/2023

Complaint: ********

I am rejecting this response because: there is no longer discussion about this.
it is a ********** charge and will not be paid

Sincerely,

******** *****
Business Response
Date: 01/06/2023
Dear ******** *****:
We have made several attempts to reach out to you to resolve this and we have not received a response. Please call our office at 1-888-791-8873 and speak with Desiree B. to resolve.
Thank you,
Hometurf
Initial Complaint
Date:11/10/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Signed up for services in summer of 2021. They came back in 2022 and applied treatments without our knowledge and consent. When we called they claimed and said all of their programs are renewed automatically and we are on the hook for the money. Refuses to give money back and only offered a higher service for a cheaper fee. ****** reviews show we are not the only ones who have issues with them claiming auto renewal, applying treatment without consent, then demanding money.
Business Response
Date: 12/10/2022
Thank you for reaching out to us regarding your concern. One of our team members will review your account and follow up.

Thank you,
Hometurf
Customer Answer
Date: 12/10/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********. I will only find that this resolution is satisfactory if someone actually looks into my account and follows up.

Sincerely,

********* *******
Initial Complaint
Date:30/09/2022
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have used their service in for the last few years, all services were selected and purchased through their website. They send notices each year to sign up for the new season, this year I did not sign up for any service because their service wasn't very good. On March 22nd 2022 someone came and put early spring fertilizer down, I emailed them and told them I did not renew and did not sign up for a lawn care package.

They responded on March 22nd with: "Thank you for your email. Our services are auto renewed unless you call in to cancel. We have no note on file that you requested a cancellation for the 2022 season.
Please let us know if you have any other questions."

They have since on 2 additional occasions sent people to apply things to my lawn when I was home and I've stopped them and told them I canceled. They keep sending me bills for all 3 applications, and they keep calling me. I have told them repeatedly I did not sign up for package and I cancelled in writing in March and they keep trying to apply things to my lawn and they keep adding it to my invoice. This is a scam!!

It is unacceptable to think they can just show up and apply hundreds of dollars’ worth of 'service' to someone's property without pre-payment, and against their wishes. I told them I am not paying, and I told them to remove me from their system and never contact me again. A month later...they called again looking for payment.
Customer Answer
Date: 11/10/2022
On Monday October 3rd, a manager from HomeTurf Lawncare did reach out and say that because of my complaint with the BBB they are clearing the invoice that was in error. Obviously, this doesn't fix the bigger issues with this company, but my specific case has been resolved, assuming they stop showing up uninvited and billing me for it.

Thanks
****
Initial Complaint
Date:15/08/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,
My name is ******** *****. My Hometurf account is ***** ********. On or about April 13, 2022 I contacted Hometurf to order their Ambassador Program which cost $366.06 and was their best plan. It provided 6 scheduled visits, 3 of which provided weed control and I could also call in if after 72 hours the weeds have not been affected for free. The whole purpose for ordering the service was for the weed control. I had neighbours on both sides of me that did not take care of their weeds and now I have only weeds on one side where my garden and lawn have been invaded. I have called Hometurf two times for a weed respray but had to wait until their next visit even though they said they would come right out anytime. The first time I called I asked about cancellation and refund and was told that was not an option. The second time I called I was treated like an idiot and the rep was very argumentative when I asked to speak with a superviser but I gave up and sent an email. In response to my email I was assured that my summer treatment would be done Aug 12 along with weed treatment. I asked that the tech knock on the door so I could observe. They came did the summer treatment as far as I can see, did not knock on the door and left.
Now I have to wait 72 hours before I call again. Between each respray I have manually pulled the weeds and dead plants from the south side of my garden and lawn. I am an old woman (almost 70) with limited income who has always had beautiful lawns and gardens but not anymore. Only once has the weed spray turned them black. It would be nice to have them pay for my lost plants but I don't expect that will happen.
After ready the complaints on your site I am contacting ********** to see how I can stop them from charging for next spring. I have also sent an email asking Hometurf to note my account that they are not to renew my care in the spring. I guess we will talk soon. Thank you for your time.
Business Response
Date: 15/08/2022
Hello ******** *****,

Thank you for contacting us. One of our team members will be in touch with you.

Thank you,

Hometurf
Customer Answer
Date: 16/08/2022
(The consumer indicated he/she DID NOT accept the response from the business.)

The response from the business is just acknowledging receipt but nothing else
Customer Answer
Date: 17/08/2022
I have just sent a new email to Lawnturf explaining that some of the weeds in the backyard are partially dead but all the weeds on the south side have not been affected and are still alive.

The front lawn and boulevard still have live weeds. I have asked for another weed spray as soon as possible.

Regards

******** *****

************
Customer Answer
Date: 17/08/2022
(The consumer indicated he/she DID NOT accept the response from the business.)

I received an email and a nasty phone call today

EMAIL AS FOLLOWS:

******* *****

***** ** ** ***** ****
** **

******

***** *** *** **** ****** ** **** *** ** * **** ******** ** ******* *** ********* ***** *** ****
** *** **** *** ********* ********** *** ****** ** *** ******** ** ******* ***

***** ****
******* *****
******** ******* *******
******** **** ****
** ************
** ************
** ***************

**** ****** *** *** ********** *** ************ *** *** ** *********** *** ************ **** *********** ************* ** ******* ** **** ***** ** ******** *********** ** *** ******* ** ** ****** ****** ****** *********** ** ****** ****** *** ****** *** ***** ****

THE PHONE CALL FROM DESIREE:

* ************* ******* ***** **** **** ***** *** ****** **** ******* **** ******* ** **** ******** *** ****** *** *** ***** * **** ** *** **** ******** *** ********* ** ***** *** **** ** ** ***** **** *** **** ********* ** *** *** ***** *** ***** ******** ** ***

MY RESPONSE:

I read your email and there is no resolution. When will the respray take place? More arguing about the so called email she sent to me. Accusations that I was calling the BBB. I do not accept a resolution with no dates or time provided and I will no longer accept their calls. I find this very distressing. As I said in an earlier email I am an elderly women on my own and I dont need this ******

I will advise if I get any more emails.

Please see what you can do on my behalf.

Thank you,
Business Response
Date: 17/08/2022
Customer has been contacted and resolution has been communicated.

Thank you,

Hometurf
Business Response
Date: 07/09/2022
We have spoken with the customer and left voicemails a number of times, as well as set up resprays on her property. We have spoken with her again this morning and explained the weeds she is targeting and another respray is set up. This issue has been addressed on our end.
Customer Answer
Date: 14/09/2022

Complaint: 18000153

I am rejecting this response because:
The resprays have not taken care of the dandelions still in my lawn. The agreed to have the rep knock on my door when arriving to do the work. That has never happened.
They have spoken to me and said they are cancelling my service. That is fine with me because it is not worth the upset. My concern is that they will attempt to process another payment when my next service is complete. I just get phone calls but no emails to confirm them.
The supervisor calls and tells me I am wrong and argues with me and I find this very upsetting. She also calls to tell me to stop involving the BBB whenever you contact them.

They fail at customer service. I would still like a refund of some sort but I guess that wont happen.
I give up!

Sincerely,

******** *****
Initial Complaint
Date:04/08/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I hired this company to service my lawn for the summer of 2020. They completed the service and I cancelled the service and had no contact in 2021. Then they start showing up this summer and were verbally told to leave and that I had no account with the company and authorized no work. I finally got a human on the phone and after explaining that I had no account with the company I was told I only had one more visit to complete the season and if I didn't pay I would get bad credit rating.
I just want them to stop trespassing and stop sending me bills...currently at 413.18 which I have no intention of paying.
This company is preying on the elderly...I am 92.
Any help would be appreciated. Thank you
Business Response
Date: 22/08/2022
Business Response /* (1000, 8, 2022/08/19) */
Dear ****** ***********,

Thank you for contacting us. One of our team members will review and follow up with you.

Thank You,
Hometurf

Consumer Response /* (2000, 10, 2022/08/22) */
I have heard from Hometurf lawn Care, They will cancel the last bill. I should receive in a few days. Thanks for your assistant with this problem.

Thanks,
Initial Complaint
Date:03/08/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Received overdue bill notice and charges for as service in 2022 I did not request or contract. Contracting is misleading by the company. In 2021 I paid for service in one payment for the full year. At the start of 2022 I received several notices requesting sign up for early bird pricing for service for the year. I did not request the service and was unaware of the treatment plan for 2022. Recently, I found a bill in a plastic bag in my bushes indicating I owed over $330.00 for service and late charges. When I called to speak with a rep I was told although my credit card number isn't kept on file year to year, that I had to phone or send written notice for 2022 that I wanted to cancel the program. I never received notice that I would have treatments to my lawn, nor did I receive a schedule of treatment. When I noted their practices are misleading to customers, I was told that's just how it is. I expressly noted I wanted the remainder of the service cancelled and was told I still owe $260.79 for the services they say they have provided. At this point, I am not certain what has or has not been done.
Business Response
Date: 17/08/2022
Thank you for reaching out to us. One of our team members will review and contact you.

Thank you,

Hometurf
Customer Answer
Date: 26/08/2022
Thank you for following up with this company.

Since your contact with them, I have received two emails, one notifying me of the cancellation of my services with them and the other being an invoice for services provided this year (that I did not authorize).

When I first spoke with a company representative, I requested an itemized statement for services they say they provided and for any late fees to be waived. I was told I would receive an itemized statement and the late charge would be waived, however upon receipt of the invoice, costs for services provided were not itemized and the late charge remained.

I followed up with them again today requesting they send the itemized statement and for the late fees to be waived and am now awaiting a response.

Needless to say, I am not satisfied with their response.

Again, thank you for your attention to this matter.

Kind regards,

*******
Business Response
Date: 10/11/2022
Thank you for your feedback. One of our team members will review your account and follow up with you.
Hometurf

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Hometurf Lawn Care Inc is NOT a BBB Accredited Business.