Complaints

This profile includes complaints for goeasy Ltd's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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goeasy Ltd has 337 locations, listed below.

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  goeasy Ltd

  510 - 33 City Centre Dr Mississauga, ON L5B 2N5

  
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  goeasy Ltd

  113 105 Carry Dr SE Medicine Hat, AB T1B 3M6

• 

  goeasy Ltd

  124 920 36 St NE Calgary, AB T2A 6L8

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  goeasy Ltd

  180 94 Avenue SE Calgary, AB T2J 3G8

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  goeasy Ltd

  220 9737 Macleod Trail SW Calgary, AB T2J 0P6

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:13/09/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Easy Financial employees harass you with a million phone calls if your account falls one day after due date. They even found the number of my landlord ********* and called her to harass. They sent me threatening emails saying that if I don't pay them they will call my employer and landlord. I asked them to follow normal protocols and send the account to collections if I have defaulted but they keep ********* me with phone calls *** ******* especially Mr A. from the Yonge Street branch. They called 14 times from no caller ID everyday.
  I will appreciate your swift response so I can bring your account back up to date. Let us work together to stop negatively affecting your credit and for us to prevent showing in your credit report for 7 years. If we don't hear back from you further action will be taken by calling your references and your employer. To avoid this all please contact us ASAP so we can find a solution for you."
  This was what he wrote in his email which i have proof of. They can follow protocol and send it away for default but ********** and ********* my employer and landlord is illegal.

  Business Response

  Date: 19/09/2022

  Easyfinancial would like to
  address this complaint. A member of our resolutions team has reached out and
  connected with the customer regarding this matter. None of the contact
  information was obtained illegally and was provided by the customer when they
  applied for a loan. It is a part of the application process to get this
  information from the customer in case we can’t reach them when they are past
  due. Multiple contact attempts were made to the customer prior to the
  references being called. Understanding this is frustrating, to avoid this in
  the future the customer can let us know prior to the due date that they cannot
  make the payment. That way they can reach a solution with the branch, and collection
  calls would then not need to be made. If the customer has any more concerns
  they would like to discuss, they can call the resolutions team at 1-************.