Reviews
This profile includes reviews for goeasy Ltd's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 50 Customer Reviews
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Review fromJustin S
Date: 15/05/2025
1 star***** **** * ***** ** **** *** ** ******* Paid $8000 towards a $15,000 loan in 10 months and owe 15,030 10 months later. ***** ********* **** ** **** ** ******** **** ***** *** *** ***** ****** ** **** * ****** **** ***** ******* ** ******* ****** *** ******** ***** ** ALL COSTS YOU WILL NEVER PAY YOUR LOANS OFF UNLESS YOU COME ACROSS LARGE SUMS OF MONEY. STAY AWAY.Review fromJody P
Date: 24/04/2025
1 starJody P
Date: 24/04/2025
Their representatives send incorrect dates on emails, which in turn causes errors and loss of funds for customers. They don't seem to have any consequences for this. Rep ******** sent multiple emails with an incorrect date causing lack of funding. ** *** **** **** **** *** *** * ****** ******* ******* ****** *** *****goeasy Ltd
Date: 14/05/2025
After thoroughly reviewing the account, we found that the customer had a total of three loans with easyfinancial Services (EFS). Each loan was funded promptly, either within a day or just a few hours after the application process began. The applications were submitted for the customer's signature only once, and upon signing, the respective loans were funded. We have made multiple attempts to contact the customer to gain a clearer understanding of their concerns. Unfortunately, we have not received any response or follow-up communication from the customer. We are committed to resolving any issues and encourage the customer to reach out to us directly for further assistance.Review fromAlysia C
Date: 30/03/2025
1 starAlysia C
Date: 30/03/2025
***** *** ******* **** *** ***** *********** They continue to take your money when your loan is paid* ***** ** ********* Their interest rates are double what you borrow. They are unregulated, ******** **** ****** *** ******* ****** ****** ** ****** ***** ** *** * **** ** *****goeasy Ltd
Date: 08/05/2025
Thank you again for getting in touch.
We truly appreciate the opportunity to assist you.
Regarding the Home & Auto Program, we completely understand your wish to have it removed and refunded. To move forward, please contact the program provider directly at ###-###-####. Their team will be happy to help you with the cancellation and any applicable refund. As for the interest rate on your loan, we understand your concerns. The rate was set based on your credit profile at the time of your application.
As Easy Financial is a non-prime lender, our rates may be higher than those of traditional banks due to the increased lending risk. Regrettably, we’re unable to make changes to the rate once the loan has been finalized.
We truly value you as a customer and are committed to providing support whenever you need it. Please don’t hesitate to reach out if there’s anything else we can help with — we’re always here for you.Review fromEasyfinancial feels, the words I'm sorry clears them of responsibility
Date: 14/01/2025
1 starEasyfinancial feels, the words I'm sorry clears them of responsibility
Date: 14/01/2025
Gave me wrong information, cost me money. I was confused about my payment date, around the holiday. I got email saying the 20th. On 23rd cash was still in my account. Email again asking my payment date and was told the 1st. Easyfinancial tried on the 31st. Yes, it bounced. Cost me $45. Their reply was sorry but to bad for you.goeasy Ltd
Date: 21/01/2025
Thank you for your feedback. easyfinancial apologizes for any confusion regarding payment dates. The customer's payments are scheduled to be withdrawn on the 1st of each month. However, if this date falls on a weekend or holiday, the payment is processed on the business day prior, as stated in our terms and conditions. If this schedule does not align with a customer's pay dates, adjustments can be made to prevent future issues. The email concerning early payment withdrawal was sent to customers receiving CPP and disability benefits. This was due to the government issuing cheques early for December. easyfinancial offered an option to adjust payment dates accordingly, but this change was only applied if the customer responded to the email and consented. Our records indicate that the customer did not agree to this change, so the loan payment schedule remained unchanged. We apologize for any misunderstandings regarding the payment schedule. We noted that the customer contacted our customer service team to address this issue and received the same information. If there are additional concerns or questions, we encourage customers to contact our customer service team at ###-###-####. Our team is available Monday to Friday from 8 am to 8 pm EST and Saturday to Sunday from 10 am to 6:30 pm EST.Easyfinancial feels, the words I'm sorry clears them of responsibility
Date: 23/01/2025
So I asked for help from an easyfinancial manager and was give the wrong information. Which in turn cost me $45. Great customer service!!!! The apology really helped my bank account.Review fromApril K
Date: 06/01/2025
1 starApril K
Date: 06/01/2025
***** **** *** * loan at Easy Financial. The interest rates are incredibly high. You never are able to pay off the loan. Plus they get you on The Foundation, paying them another monthly payment, telling you that the more you pay them they interest rate and your monthly payment at Easy Financial will go down. ** ** * ******* **** *** ***********goeasy Ltd
Date: 17/01/2025
Thank you for sharing your feedback. We understand your concerns about the interest rate, no ability to pay off the loan quicker and the foundation loan.
easyfinancial, are committed to helping our customers improve their financial health. While our rates may be higher then traditional lenders, this is often set for higher risk individuals who is looking to improve their credit. The interest rate is determined on the type of loan, a customer debt to income, the loan amount, a customer credit score and the term of the loan.
The ****** ********* ********** Program is designed to help individuals build or improve their credit score by making regular credit payments that are reported to the major credit bureaus. This can be particularly beneficial for those who are new to credit or working to repair their credit. By participating in the program, users demonstrate responsible credit management, which is a key factor in boosting a credit score over time. The service can be cancelled at any time and receive your contributions back, giving you a lot of flexibility without losing out on your money. The fact that it's a refundable program provides peace of mind while you work on improving your credit.
As an unsecured personal loan is an open loan, you have the flexibility to make extra payments without any penalties for paying off the loan earlier than the actual maturity date. This provides you with the opportunity to reduce your loan balance faster and potentially save on interest.
The options for making these additional payments are varied and convenient:
- Online Banking: This method typically takes 3-5 business days for the transaction to be processed. It's a good choice for customers who prefer to manage their finances digitally and don't require immediate processing of their payment.
- E-Transfer: Faster than online banking, e-transfers usually take about 24-48 hours to process. This is a solid option for customers looking for a balance between convenience and speed. However, payments made on the weekends won’t apply to the loan until Tuesday.
- Bank Draft: For customers who prefer handling transactions in person, bringing a bank draft to a branch is a viable option. While this requires a visit to the branch, it offers a sense of personal service and immediate confirmation of the transaction.
- **** Debit or ********** Over the Phone: This is the quickest method, with payments typically being applied to the loan on the same day. It's particularly suitable for customers who need to make a payment promptly and prefer to complete transactions over the phone.
Understanding these methods and their processing times is crucial for customers to effectively manage their loan repayments and financial planning.
To reiterate that while customers are making extra payments, depending on the day the payment reflects the account, it will go towards the interest that's been accumulated and then the principal. If the extra payment is applied on the same day as a scheduled payment due date, the entire extra payment will be applied directly to the principal.
I hope I was able to address all your concerns and if you ever have anymore questions in the future, please feel free to reach out to the customer service department at ###-###-####.
Thank you,
Customer ServiceReview fromMatthew S
Date: 13/11/2024
1 starMatthew S
Date: 13/11/2024
*** *** **** *** *********** ***** ****** **** ** ********** ******* They will bury you under interest rates that you will NEVER recover from, and they will offer you more and more money, knowing that you will spend the rest of your life paying it back. **** *** **** ***** They use confusing contracts and take you at your weakest point. ** *** ** ****** I am writing this because they had the sheer audacity to call me again, offering another loan, after I told them to never contact me again, and told them everything that I think about what they did. **** ****** ** **** ****. **** **** *** ***** **** *** *** **** * ******* ********* *** ** *** ******** ********* **** *** *********** ***** ******* **** ******* ** *********** ****** *******goeasy Ltd
Date: 21/11/2024
easyfinancial would like to acknowledge the customers concerns regarding the loan and would like to apologize if they were not addressed accordingly. We can see in our records that the customer only had one loan with easyfinancial, and this loan has been paid out in full. Our primary goal is to assist individuals facing financial difficulties. We strive to maintain transparency and consistency in our financial practices to serve our customers better and we apologize if your loan contract seemed confusing. All necessary information is comprehensively included within the loan agreement. We encourage our customers to thoroughly review their contracts to ensure they meet their expectations and needs. We understand that our interest rates may be high as we take higher repayment risks. However, customers can make extra payments or payout their personal loans anytime at no extra costs. We sincerely apologize if you have felt harassed during the interaction attempts. We regret any distress caused. To address your concerns, we have added you to our "Do Not Solicit" list, and a request has been sent to our Marketing team to cease any further communication. We appreciate your feedback as it will help us improve our communication and ensure our customers fully understand our services. Thank youReview fromROD M
Date: 11/11/2024
2 starsROD M
Date: 11/11/2024
*** *** ******** * they said no credit check was needed and was on my credit files and also was on contract when the old manger made up. also when new manager came she called me asked to apy more. I said no my contract is this much a week then I took the unit back with my coach. and was reported again to * *** ********** over 5 thousand owing. cause of what they did I been dealing with Lindsay store.goeasy Ltd
Date: 26/11/2024
Thank you for sharing the customer's review. Easyfinancial reached out to address their concerns and advised them to send proof of how the Easy Home account is being reported on their account. However, we have not yet received the requested screenshot of the credit report. Once the customer is ready with the necessary documentation, they can contact us at ********* for further assistance.
Regards,
Review fromBronson B
Date: 30/10/2024
1 starBronson B
Date: 30/10/2024
Total amount Loan should have costed: $5500.00 x 46.96% = $2582.80 $5500.00 + $2582.80 = $8082.80 What it actually costs: $5500.00 x 46.96% = $2582.80 x 5? = $12, 914.00 + $5500.00 = $18, 414.00 Where did that 5 come from that they multiplied $2582.80 by? Well it represents the 5 years of the Loan when I originally planed to pay off in 12 months or less considering I was under the assumption I was only paying $8082.80 in TOTAL. They added on an insurance plan that I denied and refused, however I did accept their "Credit Build" product which didn't do anything, credit was 720 then, it's 639 now. TOTAL I'm owing $19,200. Absurd. It's sounds like contract arbitrage which isn't illegal, however the way it's structured at GoEasy seems ******* or ******* considering they won't disclose all the concerns you have, even the sum amount owed. They will breach contract by adding products you refuse....They will send you to a rep who will then lock you into a contract not represented by the original agreements that were spoken about with their other sister company. It seems, instead of being in the business of lending loans, *************, *************** or GoEasy will also profit from Mark Up prices on interest rate spreads between banks and lenders, and is why keep the spread max high by giving you 46.96-49% interest even if you have mazing credit. I don't think they ever give out products under 42% even though they advertise 9.99%-49.99%. I asked customer service rep "what service does go easy provide?" and they responded "we offer products to struggling families and people interested in building their credit and resolving their financial issues". ****. We are mad. Is a loan even being to serviced to me? Seems like loan is serviced to sister company, and then I'm left off with the ***** arbitraged contract that assumes total and full Liability now for all of the ******* math and **** that they rely on upon conception of "Loan", T&C's or other binding contracts.goeasy Ltd
Date: 12/11/2024
Thank you for sharing your feedback. We always strive to address our customers' concerns and ensure customer satisfaction. After reviewing your account, we would like to clarify the details regarding your loan.
Your loan term is 54 months, and the 46.96% interest rate is an annual rate. The total obligation stated in your loan agreement is only applicable if the loan is kept for the full term. You are not required to pay total obligation amount listed in the agreement if you choose to make an early payoff.
We sincerely apologize if value added services were not clearly explained. Please note that loan insurance is an optional service, and you have the option to cancel it at any time by calling us at ###-###-####.
Regarding your concerns about the interest rate, please understand that the rate is based on your credit profile. We specialize in providing loans to customers who may not qualify for traditional financing due to their credit history, which is why the interest rate is higher.
We appreciate your understanding, and if you have any further questions or concerns, please don’t hesitate to reach out.Review fromKayla S
Date: 22/10/2024
1 starKayla S
Date: 22/10/2024
**** ** *** ***** ******* **** I got a 6,000 loan ended ended up being a 12,000 loan they never know how much you owe or pull from your account the wrong date . I will never use them again they took money from me .goeasy Ltd
Date: 30/10/2024
Thank you for your feedback. At easyfinancial, we truly value your input as it helps us improve our service. First and foremost, we sincerely apologize for any inconvenience you’ve experienced. Upon reviewing your account, we noticed that there were 17 skipped payments and some NSF charges during the loan term. Please understand that each missed payment increases your overall cost of borrowing. When we offer deferrals or extensions, we strive to ensure that our customers are fully aware of their implications. We apologize if there was any confusion regarding this matter. If you have any further questions or need additional information about your loan account, please feel to contact us on ###-###-####.Review fromMurray W
Date: 01/10/2024
2 starsMurray W
Date: 01/10/2024
Got a loan yesterday at Landsdowne in Saint John nb. Dealt with a Carlos poorest service I have ever received. He does not know his job. Quotes one thing and then it all changes. Very disappointed u need to try harder. I deserve better as a customer. It will be the last time and would never recommend. ****** ******goeasy Ltd
Date: 24/10/2024
Easyfinancial would like to address the customer's concerns and the importance of misunderstanding that may have occurred during the course of processing the new loan.
Upon reviewing the customer's complaint, we have considered refinancing the loan to include the loan protection plan as requested. However, it's important to note that this addition would increase the customer's contractual payment by $25.00 and extend the loan term to 54 months.
During our initial conversations, the customer emphasized the importance of maintaining a payment amount that does not exceed $100.00. As we always prioritize our customers' ability to manage their payments, adding any of the three ancillary services would unfortunately raise the loan amount beyond the customer's stated budget.
At Easyfinancial, we are committed to ensuring that our customers are fully aware of the terms and conditions associated with their loans. This includes a thorough review of the loan term, new payment amount, annual interest rate changes, and any optional services added upon the customer's request.
Should you require any further clarification or if additional information is needed, please do not hesitate to reach out. Easyfinancial will assist in any way and to ensure that our customers feel supported throughout their financial journey.Thank you,
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