Complaints

This profile includes complaints for goeasy Ltd's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  goeasy Ltd

  510 - 33 City Centre Dr Mississauga, ON L5B 2N5

  
• 

  goeasy Ltd

  124 920 36 St NE Calgary, AB T2A 6L8

• 

  goeasy Ltd

  180 94 Avenue SE Calgary, AB T2J 3G8

• 

  goeasy Ltd

  220 9737 Macleod Trail SW Calgary, AB T2J 0P6

• 

  goeasy Ltd

  260 6700 46 St Olds, AB T4H 0A2

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:30/05/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** ** *** ****** ** *** *** **** ********!
  May 27, 2025
  - Visited the website: https://********************** - I clicked get a loan quote with terms stating that applying wont affect your credit score
  - I wanted a quote on the interest rates available for a $7000.00 quote. My AC and hot water tank needs replacement so I was shopping around to see what is out there.
  - The form glitched out so I just left it
  May 28, 2025
  - Contacted by a sales rep to complete the loan quote
  - I was very direct that I did not want to apply for a loan and only wanted a quote!!!
  - So I send him the required information, kept mentioning that I did not want a loan just wanted a quote
  - Part of the requirements were to link your bank account to the application so you can verify your income. I did this.
  - I have a personal account as well a joint account with my partner.
  - They asked me about a credit card payment....that was on my joint account. Which I did not give them permission to access. Told them that it was my partners credit card and a bill payment was made from the joint account.
  - End result: instead of giving me a quote that I requested and was very direct about they went ahead with a loan application....leaving me with a hard credit inquiry on my credit report. Not only that, they entered wrong information on the application stating that my partners credit card was mine, resulting in a high debt ratio and said that no other banks would look at me. I asked them to fix this infomation and was told nothing could be done.

  Business Response

  Date: 10/06/2025

  At easyfinancial, we take your concerns seriously. We understand that you were only seeking a rate quote—not a formal application—and we're sorry for the unexpected credit check and the use of joint account information you did not authorize.
  We're also reviewing how incorrect information was submitted and why it’s been difficult to correct. This doesn’t meet our service standards, and we regret any impact this may have had on your credit profile.
  
  To make things right, we will:
  Review and, if appropriate, request the removal of the credit inquiry.
  Correct any inaccuracies in your application, including third-party debt.
  Improve our process to ensure customers requesting quotes are not treated as formal applicants without clear consent.

• Initial Complaint

  Date:30/05/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into a loan agreement on Sept 20th, 2024. We were told we could pay this loan out early at any time. I replied to 2 emails sent by the company asking for payout amounts in advance of potentially being able to pay the loan off. I received no response. I called the company on May 14th and requested a payout statement. A payment came out of my account May 15th. I have now called back 2 times Monday May 26th and again yesterday May 28th. Both times I was told the statement would be emailed that day.

  Business Response

  Date: 09/06/2025

  easyfinancial would like to express their gratitude to the customer for highlighting this issue. They apologize for any miscommunication regarding the secured payout process. easyfinancial clarifies that their secured personal loan is open, but if a customer decides to pay it off before three years, a six-month interest penalty is applicable. This penalty is based on the remaining principal as detailed in Section 6 of the terms and conditions.
  
  easyfinancial aims to deliver payout statements within five business days of a request. They acknowledge there was a delay with the initial request made on May 14th, which may have been inadvertently missed. easyfinancial assures the customer that there was no intention to delay the process. However, once the customer reached out again, they promptly provided the payout statement within the estimated timeframe.
  
  Following the issuance of the statement, easyfinancial confirms that the payout was processed on May 29th, and the loan has now been closed. They remind the customer that the discharge document will be available 30 business days from the payout date.
  
  easyfinancial apologizes once more for this experience and sincerely hopes the customer will consider them again for their financial needs in the future.
  

• Initial Complaint

  Date:27/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased to own a washing machine mine and dryer set in 2023 from Easy Home paying monthly for two years and I did not get a copy of what I signed and the money came out by direct deposit and then about 4 or 5 months ago the washer broke down so I called them to see what they would do and they told me they would do a ****** search to get the same brand a n d needed a couple days but would pick up my broken washing machine first ...and then they said that they found a new machine and would switch it out so they had my broken machine then three days later as I just found brought back my same machine because two days ago it broke down again same issue and I called them And they said h were unable to help me .. i paid over 2500.00 dollars fir brand new machines that were most likely refurbished and they **** to me and took advantage of me and so If you need more info please call me as writing is very difficult for me.

  Business Response

  Date: 30/05/2025

  easyhome would like to respond to the customer's concerns. We regret to hear that the customer feels disappointed with their experience, and we would like to provide clarification and context regarding this matter.
   Per company policy, lease agreements are printed and presented to the customer at the time of delivery. A copy of the signed agreement is retained at the local store, and customers may request an additional copy at any time.
   The customer leased a washer and dryer set with an initial one-year manufacturer’s warranty. On September 20th, 2021. After this period, a second year of warranty coverage was provided through the store. We can confirm that the customer contacted the store on multiple occasions regarding the washer and dryer, and each complaint was addressed appropriately.
  In some cases, issues arose due to improper use or installation after delivery, and the customer was informed that such situations were not covered by the warranty. Despite this, the store covered the cost of a third-party service visit as a gesture of goodwill and took the opportunity to educate the customer on the proper use and care of the appliances. Below are some examples:
  ·         September 29, 2021: Customer reported a leaking washer. Upon visiting, it was determined that the unit had been moved and reconnected incorrectly by the customer, causing the issue.
  ·         December 17, 2021: Customer called regarding an error message (4C) but later reported it had resolved itself, after she unplugged it and it was reset.
  ·         February 24, 2022: Store visit confirmed the dryer vent was missing and the unit had been running without a filter, causing performance issues.
  ·         March 22, 2022: A third-party technician investigated a report of overheating. It was found that clothing had obstructed the vent. The technician educated the customer on proper settings and use.
  
   In 2023, the washer was replaced at the store’s discretion. It is important to clarify that lease agreements allow for replacement units to be valued comparably to the value of the goods at time of replacement. the washer was valued at approximately $100.00, it was replaced with a comparable model and value. Replacement with a brand-new machine would require a new lease agreement at current pricing.
  
   The account has since been paid in full. While the unit is no longer under warranty, the store manager—who has maintained a respectful relationship with the customer—extended a 30-day warranty from the final payment date to provide additional support. An offer to purchase an extended warranty was made previously but was declined by the customer.
  
   The store manager attempted to reach the customer following recent voicemails but was unsuccessful. We remain committed to respectful communication and addressing any concerns professionally.
  We appreciate the customer bringing their experience to our attention. While we are confident that the lease terms and service expectations were followed, we acknowledge the customer’s frustration and hope this response helps clarify the circumstances, as the unit lease has expired, as paid and there is no longer a warranty on the item, any future repairs or service is the responsibility of the customer.

• Initial Complaint

  Date:27/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Member number **********
  Loan amount as of today 11123.00 est
  Number of payments 21
  $469.00 2x month
  Balance has not dropped 1 cent in last 14 payments

  Business Response

  Date: 28/05/2025

  easyfinancial acknowledges the concerns raised by customers regarding their loan balances. Upon review, easyfinancial has confirmed that when a customer refinanced their loan to extend the term and reduce monthly payments, a payment on the prior account was returned. As a result, the following charges were added back to the current balance:
  
  - A $25 non-sufficient funds fee.
  - An insurance charge of $126.80.
  - The payment amount of $155.29.
  
  These charges must be cleared by the customer's payments before any amount can be applied to the principal balance. Additionally, easyfinancial discovered that the first payment on the refinanced loan, due on August 15, 2023, was missed. This caused a backlog of interest on the balance. Subsequently, a payment was not made until September 15, 2023, which was applied to the outstanding fees and insurance first, leaving the interest backlog uncleared. Another missed payment occurred on October 15, 2023, causing further accumulation of interest and insurance charges. Consequently, there is now a backlog of three months of interest that has not been cleared, and additional payments have not been made to catch up.
  
  Furthermore, there were three deferred payments requested last year, which contributed to the interest backlog. In total, there were five deferrals, three of which were missed payments. Missing multiple payments early in the loan term can significantly impact the loan, as payments will be applied only to interest and insurance until the backlog is cleared. This is why the principal balance has not decreased.
  
  easyfinancial suggests that customers make additional payments to reduce the loan balance more quickly. Otherwise, the loan maturity date will extend, resulting in higher overall interest payments. If customers have any further concerns about their loans, they are encouraged to contact easyfinancial's customer service team at 1-888-502-3279, available Monday to Friday from 8 am to 8 pm, and Saturday to Sunday from 10 am to 6:30 pm EST.

  Customer Answer

  Date: 28/05/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: 

  you will notices on the attached pictures my balance is still the exact same as of 2027

  also please note the last 2 pictures showing that the principal is actually higher via there internal system. 
  in less then 1 year my principal has went up a approx $1500.00
  
  
  
  Sincerely,
  
  
  
  ******* *******

  Business Response

  Date: 13/06/2025

  Easyfinancial
  is taking the opportunity to address the customer’s concerns and provide
  clarifications regarding their account.
  As
  previously explained, the customer’s account has accrued interest due to missed
  payments and accrued charges. As of today, the accrued interest is $2,091.39,
  with a daily interest charge of $10.97. We understand that financial
  difficulties can occur; Had initial payments been made on time, the accrued
  interest would have been offset more quickly, allowing the balance to decrease
  sooner. However, the more payments missed, the more time it takes to bring the
  balance down.
  The
  customer has been provided with an amortization schedule outlining how regular
  payments, if consistently maintained without further deferrals, will impact
  their account. According to this schedule, the principal balance is projected
  to decrease starting in 2027, once the accumulated interest is fully settled. If ever there is an offer to lower the customer's interest, easyfinancial will contact the customer tofurther discuss it. In the meantime, we
  encourage the customer to consider making additional payments, which can
  expedite the reduction of their loan balance.

  If
  there are any other concerns or questions you may have, please do not hesitate
  to let us know. Thank you for your understanding and cooperation.

  Customer Answer

  Date: 18/06/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  first off you answered 0 questions I asked so again I’ll ask what I found was the main question

  how did the principal on the loan go up by $2000.00 in less then 1 year?? How are my payments going 100% to I treat and 0 to principal 

   

  i am under the understanding that if I do “defer” a payment I will get a new payment arrangement by email   And I have not recieved one

  I can not even pay this loan off in one lump sum because the principal of the loan changes every day

  
  Sincerely,
  
  
  
  ******* *******

  Business Response

  Date: 26/06/2025

  Easyfinancial would like to follow up on the
  customer questions. The principal balance did not
  change, it remained the same as nothing went towards it due to the deferrals. The
  attached amortization schedule provides a breakdown of the payments and at what
  point the balance changes. The ~2000$ was the total interest accrued due to the
  missed payments. This amount added to the principal balance is the
  reason why the total amount is higher then what it should’ve been.
   The
  customer was informed about why nothing has been going towards the principal.
  The missed/bounced payments have caused a backlog of interest accumulation.
  Added to that the daily interest and NSF fees. Until all of this is made up, it
  will take more time for the balance to go down.
  Regarding payment arrangements post-deferral, the customer has to inform when they are able to
  make up the payments; Alternatively,
  these will be adjusted when regular payments resume. Easyfinancial has answered
  to all of the customer’s querries.
  Should
  the customer have more questions, we advise them to reach out to our customer
  service line. Thank you!

• Initial Complaint

  Date:23/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took out a loan with easy financial with the disability insurance and almost had it paid off. $5800 was all that was left owing. when I got hurt. And according to there policy if I make payments after the disability application is filed I would be reimbursed. And I could be covered for up-to 2 yrs
  It took 4 months to approve the application.
  The same day it was approved the loan was payed off and my account was closed. When I found this all out I was told i couldn’t be refunded the payments I made after the application was filed because the account was closed.
  To get my refund they would have to reopen the account and that would make the account over due and they would send me my refund but then the account would be open and i would have to make payments until 2029 with was the original maturity date. ******** (the insurance company) with is a sister company of easy financial even had me get a continuation form filled out so my claim could be extended
  Do you have any advice on how I can get reimbursed with out having to make payments for the next 4 years

  Business Response

  Date: 09/07/2025

  easyfinancial appreciates the opportunity to address the
  customer's concerns thoroughly. The customer had a loan with us and was making
  regular payments. During this period, the customer filed an insurance claim,
  which took some time to approve due to missing information. Once approved, the
  payments had to be backdated and applied to the loan.
  
  While the insurance claim was being processed, the customer made a significant
  lump-sum payment to reduce the principal balance. Additionally, the customer
  continued making payments through online banking, which accelerated the
  reduction of the loan balance and saved on overall interest.
  
  Since the majority of the insurance payment was backdated, it was used to pay
  off the account, alongside the payments made by the customer. Our policy is to
  refund payments made by the customer if they were covered by insurance.
  However, since the insurance payment arrived after the customer had made these
  payments, the account was marked as paid in full.
  
  The customer requested a refund for the payment. Upon reviewing the account, we
  informed him that refunding his payments would reopen his loan, resulting in a
  past due status due to no payments being made since January. This would
  accumulate five months of interest and could lead to reapplying the lien on his
  home.
  
  The customer initially insisted on receiving the refund. As a result, the
  company prepared to send back the funds. However, after speaking with a manager
  who explained the process and potential consequences, the customer decided to
  cancel the refund and keep the account closed.
  
  To further assist, easyfinancial conducted an additional review and waived some
  of the interest paid by the customer during the time between his payments and
  the receipt of the insurance funds. This gesture aimed to support the customer
  in improving his financial situation, reflecting our commitment to helping our
  customers achieve better financial health.

• Initial Complaint

  Date:22/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First of all, thanks for assisting me with another identical case.
  
  This Complaint is as follows:
  
  Company Name: Easy Financial
  
  Complaint: A settlement was requested from Easy Financial. It was offered at $2700, which I accepted. * ** ********* 3 emails that’s shows the settlement offered, a payment made and a last letter indicating one payment is left. To the best of my knowledge at that time the last due payment was approximately $300.
  
  Now I have been contacted by a new collection company stating I owe an amount of $7300 to Easy Financial. I told the agent calling this was a settled account over 4 years and I do not owe anything.
  However, they reported this account is in collections to *******. I’m sure in efforts to forcing me into paying the amount. But not only this, but to negatively impact my Credit Score, which it has done, at a very crucial time when I am desperately trying to rebuild for a future loan.
  
  The timing from this new collection agency is impeccable. It came just weeks after I was inquiring into my ******* File. I had told ******* that the Easy Financial account has been settled.
  
  Note: Since the last letter stating one payment left, I have had no contact from Easy Financial in over 4yrs.
  
  2 Note: My medical note describing I had suffered seizures and stroke I have attached was the basis for getting a settlement approved.
  
  2. The attached letter and emails are the only proof I have of what transpired. My bank account was compromised and a that account was closed and a new one opened.
  
  3. After last letter from Mr. * ****** re: one payment left, I suffered more seizures which made me very sick mentally and physically.
  
  4. The settlement time was still during COVID times. So the way files were sent, received and were modified.
  
  5. Though I had only one account, three shows up on *******
  
  I want my account to be closed and noted settled. The collection company to be notified remove from *******

  Business Response

  Date: 27/05/2025

  We acknowledge the approved settlement agreement that was sent to you on July 22, 2020. As per the terms of the agreement, the full settlement amount of $2,700.00 was to be paid in full by July 31, 2020.
  
  To date, we received a total payment of $2,373.00. Despite reminders sent on March 29, 2021, and April 23, 2021, the remaining balance of $327.00 was not paid in full.
  
  As the settlement agreement was not honored in full, your account has been referred to a third-party collections agency. The third party that contacted you has a valid claim, and Easy Financial no longer has any claim over your debt.
  Please continue to resolve this matter directly with the collections agency.

  Business Response

  Date: 13/06/2025

  As,  per our last communication I reiterate the following.  
  
  We acknowledge the approved settlement agreement that was sent to you on July 22, 2020. As per the terms of the agreement, the full settlement amount of $2,700.00 was to be paid in full by July 31, 2020.
  
  To date, we received a total payment of $2,373.00. Despite reminders sent on March 29, 2021, and April 23, 2021, the remaining balance of $327.00 was not paid in full.
  
  As the settlement agreement was not honored in full, your account has been referred to a third-party collections agency. The third party that contacted you has a valid claim, and Easy Financial no longer has any claim over your debt.
  Please continue to resolve this matter directly with the collections agency.
  
  

• Initial Complaint

  Date:20/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 15th, 2025, I was debited twice from my account for a loan payment of over $300, the second of which has caused me to draw from my overdraft. Given this, I called in to head office, who directed me to speak with the branch, who again directed me to speak with the head office.
  
  They acknowledged on their end that I was charged twice, due to "a glitch" in their system which caused the payment to go through twice. I asked if a refund could take place at which point they said they would need to wait 3-4 business days to see the payment go through (on a long weekend to boot), and would only then be able to process a refund which would take an additional 3-5 business days. Their logic for this is that they need to ensure the funds actually did go through before initiating a refund, despite the fact that they very clearly did not uphold their end of the agreement that I signed stipulating one payment would go through on the 15th of each month.
  
  When calling into head office, I asked to speak with a manager which was declined, as apparently the person answering the phones is in fact the highest authority you can speak with.
  
  This is truly unacceptable customer service. Being able to harm someone's financial well-being with no regards as to resolving it in a prompt manner is borderline ********* It is unbelievable that they are willing to admit that they made the error, yet take no responsibility in making things right. The simplest thing they could have done is offer to refund the amount immediately and honestly, given the situation (and the ludicrous amount they are making off of interest rates), they should have also offered additional compensation to apologize.

  Business Response

  Date: 26/05/2025

  easyfinancial appreciates the customer's response to the review and is committed to resolving the matter promptly.
  
  Upon review, it was confirmed that the customer is entitled to a refund of $310.20 due to a system error that resulted in two payments being withdrawn on May 15, 2025.
  
  It has been acknowledged that a duplicate payment was withdrawn from the customer’s account, and easyfinancial takes full responsibility for addressing this issue. A refund ticket in the amount of $310.20 was submitted on May 23, 2025. The customer was informed that the refund process typically takes 1–3 business days, but it may take up to 5 business days to complete.
  
  It is understood that the customer contacted Head Office seeking clarification regarding the additional payment but was directed to the branch for further assistance. At that time, the agent assisting the customer was unaware of the error and mistakenly believed the payment was outstanding.
  
  easyfinancial is taking the necessary steps to ensure that employees are better equipped to recognize similar issues and are empowered to resolve them during the initial point of contact, improving first-call resolution.
  
  easyfinancial remains committed to correcting this error and welcomes the opportunity to address any further concerns.
  
  Thank you,
  Customer Service

• Initial Complaint

  Date:13/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  received loan from easyfinancial 2019, for $2000,,i have bank statement showing total $6317 paid to easyfinancial,,in 12 month period, easyfinancial says i still owe on a $3627,,,,they owe me $2389 for over charging on my easyfinancial loan.

  Business Response

  Date: 15/05/2025

  Hello,
  
  Please note that your account was assigned to a third-party agency, ******* ******** ********, on May 9, 2021. Once an account is transferred to a third party, Easy Financial will continue to appear on your credit report for up to seven years.
  
  Our records show your last payment was made on January 8, 2021. Shortly after, we were notified that your account had been closed by your banking institution. We attempted to contact you for 90 days following this notice to resolve the matter, but unfortunately, we did not receive any correspondence from you during that time to make payment arrangements on the loan.
  
  If you have since resolved this debt with the third-party agency, please reach out to them directly regarding any credit reporting updates or disputes, as we no longer have access to your loan account.
  
  If you have any further questions, feel free to contact us at 1-*************
  
  Kind regards, 
  
  

  Customer Answer

  Date: 15/05/2025

  
  
  Complaint: ********
  I have bank statements showing geasy was paid $6317, goeasy owes me $2357, i will be glad to bring into their office and show proof, set time day,,i be there to collect my money,,,theres over 40-50 pages showing payments statement for each month, i dont owe a penny to goeasy, they owe me ,,,possibility of law suit is also pending, if my overcharged account with goeasy ist rectified very soon.

  Business Response

  Date: 19/05/2025

  
  Please note that you have completed three loans with Easy Financial under loan numbers *******, *******, and ********.
  Unfortunately, any banking information associated with these loans—covering the period from 01/08/2019 to 31/01/2021—will not be considered, as it is unrelated to the loan that was written off under loan number ********.
  
  Loans *******, *******, and ******** are all closed and in good standing.
  Loan ********, funded on 18/07/2020, had an original amount of $3,100.00 and is the only loan that fell into bad standing and was subsequently transferred to a third-party collections agency.
  
  Out of 18 attempted payments, only 4 were successfully completed. The remaining payments were returned due to NSF (non-sufficient funds), payment stops, or recalls. The last full payment we received was on 30/11/2020.
  
  As communicated previously, your account is now with ******* ******** ********, and they can be reached at 1-************. We no longer have any authority over this loan, and any disputes must be addressed directly with ******* ******** ********.

• Initial Complaint

  Date:13/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unfortunately I entered into a loan with Easy Financial. The loan was for $2,000 which I used for a trip to Calgary. As of today they have taken at least $4487.54 from my *** Bank account and still claim I owe them more. They have wrecked my good credit raiting by posting this on the credit monitoring sites. I write this to warn any and all about their ********** practices. They are offering me now a much larger loan dispite my supposed owing on the present account. Seems to me this is a way of, hooking, In and drawing people into giving them more of their hard earned money! ** ** ********** * **** ********* ********* This guy isn't biting!!!

  Business Response

  Date: 23/05/2025

  easyfinancial appreciates the opportunity to address the
  customer's concerns.
  
  Regarding the payment inquiry, based on the banking information provided by the
  customer, it appears that some payments did not clear the customer's account
  due to insufficient funds. The records indicate that these payments were marked
  as NSF (Non-Sufficient Funds) before they were withdrawn, resulting in NSF
  fees. The customer has been advised to follow up with their bank for further
  clarification on these transactions.
  
  In terms of credit reporting, easyfinancial ensures accurate reporting to the
  Credit Bureau, reflecting the customer's payment history.
  
  When sales opportunities arise, easyfinancial may reach out to existing
  customers to offer a loan increase. This is intended to enhance their financial
  flexibility, supporting them in achieving larger goals or managing unforeseen
  expenses.
  
  A member of the resolution team is currently assisting the customer with any
  further inquiries.

• Initial Complaint

  Date:05/05/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an account with easy financial I keep receiving several calls from them and when I answer they don’t respond and hang up. This is starting to be harassment. I contacted the company and asked them to stop calling me as I do not want several calls that appear to be prank calls from their phone number. I explained if I keep receiving these calls I will file a complaint with the BBB.

  Business Response

  Date: 07/05/2025

  Easyfinancial is taking the opportunity to
  address the customer’s concerns. After reviewing their account, we noted that recent calls were made to offer the customer additional
  funds. However, as they have requested not to be contacted, we have added their number to our Do Not Solicit list. Additionally, we have informed our marketing
  team to ensure the customer's preferences are respected. We apologize for any incovenience!

  Please rest assured that the customer will only be contacted if their account requires
  attention due to arrears. If they wish to inquire about loan increases, term
  adjustments, or any other services, please feel free to reach out to us for
  assistance.
  
  If there are any other concerns or questions you may have, please do not
  hesitate to let us know. Thank you for your understanding and cooperation.