Complaints

This profile includes complaints for goeasy Ltd's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

goeasy Ltd has 337 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  goeasy Ltd

  510 - 33 City Centre Dr Mississauga, ON L5B 2N5

  
• 

  goeasy Ltd

  113 105 Carry Dr SE Medicine Hat, AB T1B 3M6

• 

  goeasy Ltd

  124 920 36 St NE Calgary, AB T2A 6L8

• 

  goeasy Ltd

  180 94 Avenue SE Calgary, AB T2J 3G8

• 

  goeasy Ltd

  220 9737 Macleod Trail SW Calgary, AB T2J 0P6

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:20/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Exorbitant ainterest rates 40%-49,should be illegal. Customer service is abysmal, you call for one thing and they bounce you between departments Interest rate totals are nowhere on their app making it impossible for consumers to actual see the actual total owed.

  Business Response

  Date: 31/03/2025

  Thank you for the feedback. easyfinancial strives to ensure transparency by providing clear explanations of how the goeasy connect app works.

  We apologize for the absence of the interest amount on the goeasy connect portal. Currently, the interest accumulation feature is not available on the app. However, it’s important to note that the balance displayed online reflects only the principal amount and not the total payout amount. Customers can obtain details regarding their payout and interest by reaching out to customer service through email or the support number.

  For any further questions or concerns, customers can contact the support team at 1-************.

  
  

  Customer Answer

  Date: 03/04/2025

  
  Complaint: ********
  
  I am rejecting this response because:Not an adequate excuse for a company who has had the app for years. Should have had added interest rate on accounts from the start.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:05/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about January 23, 2025, an approval was provided to ***** ******* for a loan in the amount of $12,100.00. However, on the same day, the e-transfer for that amount was neither accepted nor deposited as ***** chose to opt out due to urgent medical circumstances involving his mother. Despite this, on or about January 31, 2025, your firm unlawfully withdrew $244.80 from *****'s bank account. Upon discovering this, ***** immediately contacted Nathan (the manager who authorized the loan) via text, notifying him of the unauthorized withdrawal and requesting a reversal. Instead of addressing the issue, Nathan responded with an emoji, failing to acknowledge or rectify the unauthorized transaction. On February 5, 2025, ***** followed up again, explicitly requesting the reversal of the $244.80 charge. This request was completely ignored. Later that same evening, your firm, without *****'s consent, deposited the $12,100.00 into his account. Upon noticing the deposit, ***** promptly repaid the full balance within 24 hours—demonstrating his clear intent to decline the loan from the outset. In closing, I have never received a response. I want all interest paid back + cost for damages (my time - $500.00).

  Business Response

  Date: 12/03/2025

  easyfinancial appreciates the response to the review and looks forward to resolving the matter promptly.
  
  easyfinancial acknowledges that there were multiple attempts to void the loan before the first contractual due date. The resolution department is responsible for handling complaints and inquiries within the company.
  
  It is understood that the customer emailed, called, and messaged ****** ********* to clarify that they were no longer interested in the loan, as they allowed the e-transfer to expire. At the time, easyfinancial withdrew a payment of $244.80 on January 31, 2025, as the company was not aware that the loan was going to be voided. The loan amount was sent to the customer through online banking on February 6, 2025, and the customer returned portions of the amount on different days.
  
  The resolution department has reviewed the loan and clarified that the customer is entitled to $368.36, which will be returned in four separate installments, as the amount the customer had already paid was backdated to close the loan.
  
  Furthermore, easyfinancial aims to correct this mistake and is committed to addressing any further concerns the customer may have.
  
  Thank you,
  Customer Service
  
  

• Initial Complaint

  Date:21/01/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally address a significant issue regarding the incorrect reporting of my recently opened loan with Easy Financial Services on my credit bureau. I opened a loan during the third week of December 2024, with the first payment due on January 3, 2025. As agreed, I pre-authorized biweekly payments from my bank account, and the initial payment on January 3 was successfully processed without issue. However, when I reviewed my credit bureau at the beginning of January, I was shocked to see this brand-new loan reported as derogatory. This has caused my credit score to drop by 30 points, despite the fact that the account is in good standing. I immediately contacted the EasyFinancial store, and while they confirmed that the loan is in good standing, they could not explain why it is being reported as derogatory. On January 12, I provided proof from ********** showing this error, as requested by the store personnel. Since then, I have received no follow-up or resolution. On January 16, I sent a follow-up email, and on January 17, I called the store again, only to be told a manager would contact me, which has not occurred. In the meantime, I have been forced to open a dispute with **********, which may take over 30 days to resolve. This delay has had significant repercussions for me: my credit score remains severely impacted, and I was declined for a credit card with my existing bank due to this erroneous derogatory report. Having maintained a good credit history with no late payments or derogatory accounts for several years, this situation is deeply distressing and has caused me undue stress and sleepless nights. This mishandling of my credit information is unacceptable. I expect Easy Financial Services to urgently investigate and rectify this error. I request that they credit me 1 biweekly payment as compensation for the time and stress I have endured due to their company’s mistake.

  Business Response

  Date: 27/01/2025

  As discussed, your account is in excellent standing. We have reviewed and confirmed that our reports to the credit bureaus show no delinquencies. Therefore, we have opened a dispute on your behalf to have this matter corrected.
  
  Should you have any questions or concerns, please do not hesitate to contact us at any time at 1-************.

  Customer Answer

  Date: 03/02/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID *******3, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:08/01/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I obtained a personal loan from easyfinancial in 2024. Apparently the loan included a cost for credit score monitoring ($10.50 per pay period). Each pay period I would receive an email from EasyFinancial stating that my payment was upcoming and was going to be automatically withdrawn from my account. In Sep 2024, I paid off the loan in full and was told by the branch that I would no longer have to make payments. After the loan was paid off, I stopped receiving emails that a payment was due, so I assumed that the loan was paid off and closed. Easyfinancial continued to withdraw $10.50 twice a month until I recently discovered this. I had to call the head office to get them to stop the withdrawals. They said that when i obtained the loan I agreed to pay this credit monitoring and that it was ongoing after the loan was paid off. I don’t believe this type of practice should be allowed. After I paid the loan, I specifically asked the branch if any more withdrawals would be taken out and they told me there would not be any more withdrawals. Also, I stopped receiving emails that a payment would be withdrawn. If the Credit score monitoring was still going to be withdrawn, I should have still received and email notifying me of this.

  Business Response

  Date: 10/01/2025

  easyfinancial appreciates the opportunity to address the customer's concerns. It seems there was a miscommunication regarding the account. easyfinancial will be handling this case and addressing the issue internally. The company is currently working with the customer to resolve this matter.

  Customer Answer

  Date: 23/01/2025

  Nothing was ever resolved for this issue.
  
  Someone from GoEasy called me on a Friday afternoon around 5:00 pm.
  
  I told him I was unable to talk and we agreed that he would call me the following monday.
  
  I have not heard from him again.
  
  Thanks 
  
  *****

  Business Response

  Date: 07/05/2025

  easyfinancial wishes to apologize for the outstanding concerns the customer has had since their loan was paid in full in September of 2024 and can confirm that as noted above, the optional credit optimizer product is a subscription service that is signed and agreed upon in the loan agreement Terms and Conditions with the customer and company. Once the money borrowed and interest obligation has been repaid the contractual payments to easyfinancial will no longer be active but if Credit Optimizer was agreed upon the subscription cost of $10/month will continue to be charged to the customer until they choose to end the membership. Credit Optimizer is a credit building program that not only allows our customers to see their ********** credit report on a regular basis but also provides real time fraud alerts and credit coaching and support to help customers build their credit score and report to the best it can be.

  easyfinancial can confirm that the product has been cancelled and follow up communication with the customer and a Team Manager of the customer service team will occur to ensure the matter is fully addressed and resolved accordingly.

  Customer Answer

  Date: 08/05/2025

  
  Complaint: ********
  
  I am rejecting this response because: Please see email response to EasyFinancial.  * ******* ***** ******** ** ********* *** ******** ******** ***.  I would like either a refund of the fees or guarantees that this practice will not continue for other customers.
  
  Sincerely,
  
  ***** ****

  Business Response

  Date: 13/05/2025

  easyfinancial wishes to thank the customer for sharing their concerns and providing feedback on ways in which their experience was less than ideal regarding the optional credit optimizer product provided by easyfinancial services to the customer at the time of borrowing. The Credit Optimizer product provides customers with the opportunity to monitor their credit, receive real time fraud alerts and help plan and build their ideal credit scores and a product many of our customers have found beneficial and helpful on the credit building journey. Unfortunately, the clarification and confirmation that the product would remain available for the customer after they paid out their loan in full was not communicated clearly and easyfinancial apologizes that this caused more frustration than satisfaction in the end. 

  A satisfactory resolution has been agreed upon between the customer and company to address the misunderstanding and the customer has confirmed they are satisfied with the resolution at this time. 

  easyfinancial considers this matter resolved and will continue to use customer feedback such as this to help enhance the customer experience and improve our product services where possible.

  Customer Answer

  Date: 17/05/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  I really appreciate the efforts from ****** ****, as she was very reactive and helpful.

  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:06/01/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The first loan I got back in November already I was tricked into almost signing a contract to have loan protection and credit optimizer put on my loan. I had to fight phone head office to have it removed. I got a call a few weeks later from a lady at easy financial and the first words out of her mouth were... I can offer you another loan or increase on your loan with absolutely no credit check at all. I declined at that time and that was fine. I got a call back on December 13th from another gentleman at the same branch and the first words out of his mouth were.. I can offer you an increase on your loan with absolutely no credit check. I went over this numerous times with him and I stressed the fact that if it is going to involve a credit check I do not want it. I was told and reassured there is zero credit check. They will not ding my credit score again for a second time. I find out later on that the branch does not record their calls. *** ********* ** *****. I have made multiple calls to the head office and nobody seems to want to do anything because the gentleman is ***** to his supervisor and stating he advised me there would be a credit check which is false.! He also tried to **** me into taking the employment insurance for $100 a month on 16-month term plus the credit optimizer which I made it clear before he made up the contract. I do not want that on there. He then proceeded to put it in. Big letters declined and try to trick me into signing it showing me is the client and when you read the small print it says decline for credit optimizer. Then he continued to *** to me and tell me that it's mandatory that I take this employment insurance for at least 90 days and then he could remove it which is absolutely false. I would like to hear from someone higher up in this company that will go and fix my credit score. I am tired of being **** to over and over and nobody wants to do a single thing about it.

  Business Response

  Date: 10/01/2025

  We appreciate the opportunity to address the customer’s concerns and sincerely thank them for bringing this matter to our attention.

  At easyfinancial, we are committed to providing clear and transparent communication in all our interactions. We understand that the customer has since spoken with a member of our Resolutions Team, and the issue has been resolved. Once the branch staff became aware of the miscommunication, immediate action was taken to remove the inquiry from the customer’s credit file.
  We deeply regret any frustration or inconvenience the customer experienced during this process and take their feedback seriously as we strive to improve our services.
  We are grateful to the customer for bringing this matter to light and allowing us the opportunity to address it.

  Customer Answer

  Date: 11/01/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:22/11/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent an e-mail to someone from Easy Financial and never heard back. I guess it is an unmonitored inbox. I don’t have the patience to get on the phone as I’m at work. This is the only feasible way. Not only am I getting ****** on interest, but now a derogatory is marked on my credit which is an R7 and I want to personally thank these guys for ruining my life , again. You guys were part of the reason I went through consolidated credit , then I was stupid enough to come back again . I definitely won’t be after this. * ****** **** ** **** *****. I e-mailed about payout as soon as my funds from my rsp are clear, I am getting rid of this account under the condition to please remove that derogatory mark. I did not miss a payment and was not made aware. There is no letter or e-mail stating so. ****** ** ******** **** ** ******* *** **** ********* ** **** ** ** *** ******* ****** ****** *** *** ********** *****. There also have been no phone calls on my cell or work phone. I also checked app and there is no missed payment. I guess that doesn't record that, which was a waste of my time. It is because of you guys I couldn’t get over draft, or even a bank loan, now I have to take out of my rsp. Oh well! I would have never came back if I wasn’t desperate, which got me into trouble anyway .A so called friend needed help and I helped so this should be friends bill. Not only am I out of money but now my credit sucks! Fix my credit report and I will gladly pay you in full because this is ridiculous. ** ****** **** *** ******** *** ********* 

  Customer Answer

  Date: 25/11/2024

  ****** *** ***** *********** ** I paid them today less the amount they’re going to withdraw as pre authorized debit . **** *** ***** **** . 
  
  I still need that derogatory removed from my credit as I don’t know why they did that . It makes no sense to me and the past is the past .  I still have no record of nsf , and I sent that letter from Consolidated Credit for this loan . My profile was not marked  before to my knowledge before and why now ?? If I knew that was going to happen  , I would have declined the approval. 
  
  I learned my lesson about the not paying a loan to term .  The only reason why I was there anyway was for my partner at the time and then had to go through consolidated credit .
  
  This time I panicked thanks to a so called friend but I can rest assure , I will never again help anyone. 
  
  The first time was different or so I thought.  Because , this so called friend is a social worker ……. Profession means nothing and to be more honest I fed her and her daughter , paid for car repair and lights because they were cut and cold .  In total was over $5000 and I got back so far less than $500 .  You’d think 20 plus years would mean something as friends but nope  . Painful lesson but my life is painful anyway. 
  
  It’s no point for me to go to ********** and it’s no point for court as I’m not getting a lawyer .  Lol 
  
  I know so far I paid over $1000 interest and that is not good enough either. However , that is the least of my worries right now. 
  
  Lesson learned about returning as a customer as well.  If I am ever stupid again , I rather be dead to be honest .  The stress this news has caused , is unbelievable. Seeing my score today , made me so mad because I worked so hard to almost hit 700 . Now it’s like what , 587…..  
  
  I guess I can kiss a possible mortgage good bye . I should have went for it when I was pre-approved over a year ago and between the 6-7 year mark of that consolidated credit mistake . 
  
  I’ve already felt ****** about my life, but this broke me ……
  
  I would appreciate help. I am sorry that I am upset .
  
  How would you feel if this happened to you ?  
  
  If someone can pull a Christmas Miracle , please do so . I don’t know what I did to ever deserve this …. Consequence of being a good person . I hope Karma goes after those who did me wrong but it seems karma strikes me ….. Especially with this …..
  
  Thanks 
  

  Business Response

  Date: 29/11/2024

  easyfinancial wishes to express gratitude to ******** for collaborating with customer service to resolve the issue. easyfinancial apologizes for any discrepancies that may have appeared on the credit report and has taken measures to remove the derogatory flag on the loan. The reason for the derogatory flag was due to a loan from 2013 that was paid out through credit counseling, which caused the error on the report. The easyfinancial credit bureau team is actively working with ********** to correct the status. Once the information is updated, the customer should notice the change within 30-45 business days. If the discrepancy persists after 30-45 business days, the customer is encouraged to contact the easyfinancial customer service team at 1-************, available Monday to Friday from 8 am to 8 pm and Saturday to Sunday from 10 am to 6:30 pm EST.

  Customer Answer

  Date: 29/11/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you to you all . 
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:18/11/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a loan with Easyfinancial that was paid and processed on September 9th. I called to verify it was paid in full and they said there was some interest owing which would come out on my next withdrawal date. Nothing was taken out until October 31st. They took the normal payment of $258. Then on Nov 14th. They took another payment for $258. So now I am paying for interest on interest charges. They should of taken the payment in September and not the end of October when their interest rate is $12.24 a day. This was not my error and I would like these payments stopped as the loan was paid in full from ** ****** ***** and reimbursed for the 2 payments taken after it was paid.

  Business Response

  Date: 21/11/2024

  easyfinancial appreciates the opportunity to address the customer's concerns. We experienced a systematic error that prevented the payment from being withdrawn on the scheduled date. As a result of this error, easyfinancial will address the matter by backdating one of the payments that was withdrawn and issuing a full refund for the second payment. Additionally, we will update the credit bureau to reflect that the account has been paid in full. There is currently an ongoing discussion with the customer and a resolution Agent with getting the issue resolved.  

  Customer Answer

  Date: 21/11/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:14/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received several emails that I've been approved for an extension loan without no credit check inquiry and a reduced APR. Before I accepted this offer I specifically asked if there is no credit check inquiry and I was told that there is none because this is an internal offer from an existing loan. Few days after the deal was done I got a notification that on Sep 12 I had a credit check inquiry from Easyfinancial (Goeasy LTD). I called the branch to remove it but they are refusing to communicate.

  Business Response

  Date: 19/11/2024

  Clarification Regarding Credit Check Process
  
  Dear ****** *********,
  
  I understand your concerns regarding the credit check performed on your credit report. Please note that the initial offer is not based on a full credit check, but rather a soft inquiry, which provides us with an overview of your credit report. However, once you accept the loan offer, you must consent to a hard credit check. By accepting the loan, you provided your consent for this hard check, which was then performed in accordance with your approval. Since you accepted the offer, consented to the loan,  and accepted the increase we  will not be able to remove the  credit check at this time.
  
  I apologize for any confusion or misunderstanding regarding the loan increase that was offered to you.
  
  Kind regards,
  
  Easy Financial
  

• Initial Complaint

  Date:07/11/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for a loan a while ago from easy financial! I was paying and I had insurance on my loan! I fell ill and had to stop working and as a result I am on Ei! I informed easy financial that I am going back to work and can pay in January I am being harassed beyond measure since September I even gave several documents and proof and my insurance form signed by my doctor and they aren't accepting it! They call on holidays they call on weekends, they even argued on the phone with me telling me they were going to get me fired from my job, they told me ask my friends and family yo borrow money and I told them I did my part I have insurance and can pay in January now they are calling and hanging up 6 times a day! This is wild that it's ok

  Business Response

  Date: 15/11/2024

  Easyfinancial is taking the opportunity to address the customer’s concerns and provide clarifications regarding their account.
  After full review of the customer’s account, we can confirm that a claim was filed with ******** due to the customer's medical leave. However, the submitted claim lacked certain required information. Both our branch and ******** have made efforts to communicate the requirement for additional documentation from the customer's physician; however, we have yet to receive a response.
  Easyfinancial has made several attempts to contact the customer, unfortunately without success. Consequently, as the account is currently in arrears, collection activities will proceed in accordance with the contractual agreement. The customer has been informed that their claim will be reopened upon reception of the necessary information from their physician. We strongly encourage the customer to engage with our team to make necessary arrangements and ensure all follow-up actions are conducted in a timely manner. Thank you

• Initial Complaint

  Date:27/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a loan with them but have since joined ****** *********** ******* program to help with my debt. Easy financial has been receiving payments but are constantly harassing me and bullying me to repay them when I have an agreement already. I’ve repeatedly contacted them to advise that I am with ***, they accepted the proposal and to contact them and I am not supposed to contact my creditors as part of the program. They have been causing mental health issues to me and I want them to stop.

  Business Response

  Date: 05/10/2024

  
  Easyfinancial would like to apologize for the inconvenience this may have caused to the customer. We value our customer’s feedback and welcome the opportunity to review current processes and assess where improvements can be made moving forward. After reviewing the account, we can confirm the customer is still under credit counselling. We have reached out to the customer’s local branch and provided the proper coaching to make sure that the customer is not contacted while they are on ***. There will be notes left on the customer’s file confirming any contact regarding the customer’s loan should be directed to the Trustee.
  
  Easyfinancial would like to thank you for giving us the opportunity to correct the situation at hand.
  
  Regards,
  

  Customer Answer

  Date: 05/10/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Should more contact be made, another complaint will be opened and will reference this first complaint.
  
  Sincerely,
  
  ******* *******

  Customer Answer

  Date: 07/01/2025

  
  Complaint: ********
  
  I am rejecting this response because:
  This is the second complaint I’ve had to make with them. The first one they said the exact same thing. Since that claim and since they agreeded to stop reaching out to me, they can continued to call and email and harass me for a payment. Every time I have directed them to *** but they stil kept calling and pressuring me. This has caused a lot of stress as they said they would garnish wages from work if it’s not paid. This caused me to miss work and have some really bad stress. Since this is the second claim, I am wanting them to eliminate my account. 
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 14/01/2025

  Thank you for reaching out and sharing your concerns with us. We sincerely apologize for any distress or inconvenience caused by our communications. We understand how difficult it can be to manage debt, and we take your situation seriously.
  
  We are aware that you are now enrolled in a debt management program with the ****** *********** ******* (***). We apologize for any misunderstanding or oversight on our part in continuing to contact you directly. We respect your agreement with *** and will ensure that future communication is directed to them as your representative.
  
  Please rest assured that we will immediately update our records and cease any further direct contact with you. We understand the importance of adhering to the terms of your program and will work closely with *** to ensure that all matters related to your loan are handled appropriately moving forward.
  
  We deeply regret any impact this has had on your mental health and want to assure you that we are committed to resolving this issue in a respectful and professional manner. If you have any further concerns or need assistance, please do not hesitate to reach out to us or to *** directly.
  
  Thank you for your patience, and again, we apologize for any undue stress caused.