Complaints

This profile includes complaints for goeasy Ltd's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

goeasy Ltd has 337 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  goeasy Ltd

  510 - 33 City Centre Dr Mississauga, ON L5B 2N5

  
• 

  goeasy Ltd

  113 105 Carry Dr SE Medicine Hat, AB T1B 3M6

• 

  goeasy Ltd

  124 920 36 St NE Calgary, AB T2A 6L8

• 

  goeasy Ltd

  180 94 Avenue SE Calgary, AB T2J 3G8

• 

  goeasy Ltd

  220 9737 Macleod Trail SW Calgary, AB T2J 0P6

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:22/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed two loans with GoEasy, back in 2020, and have been paying them monthly with a few missed payments over the span of the three years. I signed for a total of 5000$, and I've done the math I've paid roughly 9176.4$. Now i understand interest rate is a thing, In May 2023 I was offered lowering my interest rate, to 29.9% and waiving any past due balances. I took the offer, signed the documents (several times), and since then I have received a bombardment of phone calls(several times a day) and emails claiming my account is past due. Each email stating different lengths of times. One of such emails, received on 06/11/2023 from a "Collection Specialist" claimed my account was 44 days past due. Fast forward to 06/17/2023 and the exact same "Collection Specialist" claimed my account was 31 days past due. Now the most recent email from yet another "Collection Specialist" received on 06/19/2023 states my account is 80 days past due. Now I may not be the smartest person, but clearly the math doesn't add up. So I'm being lied to by a company, trying to strong arm more money out of me. Now even given my crazy high interest rate of 49.9% my loan of 5000$ should have been paid off by now. With the math and absolutely no payments, it comes up to 7495$, and since I've been paying them, I've paid roughly 9000$.

  Business Response

  Date: 04/07/2023

  Thank you for bringing this to our attention in regards to a lower interest rate that was not honored and the confusion with the collection emails and phone calls. After speaking with the client and getting more clarification, easyfinancial can confirm there was a clerical error on our part that is being rectified to honor such agreements.
  
  When an account is past due, the emails that are sent to our clients from Collection Specialists are to be reviewed thoroughly to ensure the accuracy to the account.  We apologize if the emails, with multiple dates and collections specialists, got confusing and the misinformation that was relayed to you.
  
  Easyfinancial loans do have a daily interest rate, that accumulates over a term length that is chosen when the loan is being funded. To avoid the high payback of interest, easyfinancial does recommend making extra payments when able to, to save on the cost of borrowing and making all contractual payments on time. The resolutions specialist who discussed this with the customer is working with them to get this resolved in a timely fashion. If the customer has any questions or concerns about this, they can contact the Resolutions Team at 1-888-502-3279. Thank you,

• Initial Complaint

  Date:09/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The problem is with Easy Financial ****** ****. I have a loan that also has payment interruption insurance with ********. I exercised the option when I was laid off permanently . The branch was helpful in providing the forms . they were sent to ******** who processed them. I did have to resend forms twice and spoke to a rep on the phone. The rep assured me that the payments I had made to date on the loan would be refunded to me since it was covering the payments already made. This amount was aprox. $1700. When the claim was completed the funds were sent to Easy they applied it to my loan instead of refunding the payments i already made. Effective I paid twice while laid off. I spoke to the branch and a supervisor who both said that there was nothing they could do since that agreement allows for it. This was never highlighted, the rep at ******** said the exact opposite. They tried to tell me i didn't pay twice which is exactly what happened. *** * ********* ********, its taking advantage of its customers when they are needing the insurance due to interruption of income. I want my $1700 that I already paid.

  Business Response

  Date: 23/06/2023

  easyfinancial appreciated comments and concerns brought to
  our attention by our customers so that we can help and provide the best service
  possible.  

  With an investigation conducted and completed by the easyfinancial
  resolution team and conversations they have had with the customer directly,
  both parties have concluded that the information received from the customer’s local
  branch was misunderstood by the customer, and the acceptance of the same information
  by the customer received was understood to be accepted by the assisting branch
  staff.

  The situation stems from an approved insurance claim that
  helped to make 12 payments directly to the customer’s loan as per ********
  Insurance’s stated policy and was backdated to cover a period of unemployment.
  The customer was under the assumption that the funds would be directly
  transferred to them, but all insurance payments are applied to the loan. Double
  payments because of the customer making a successful scheduled payment, that was
  then followed by another back-dated insurance payment for the same period can
  be refunded. Unfortunately, the customer agreed to their local branches’ offer
  of refinancing their loan to which the customer thought was part of the refund
  process. Once a refinance is completed, a refund cannot be completed on the
  previous loan as that loan amount now reflects a lowered balance because of the
  double payment after the new loan was processed. If a reversal was done, a new
  loan shell would have to be created to reflect the refunded amount given back to
  the client which would now be required to be paid back as the amount missing
  would need to be added back to the previous balance making that loan’s payback
  obligations higher as a result. The customer has chosen to disregard their
  refund request of 3 payments totaling $1,198.38 originally completed for their
  previous loan number on 28/02/2023, 31/02/2023, and 28/04/2023 at $399.46 each
  payment as the customer is willing to continue with the fresh restart of their
  new loan agreement since the refinance was completed on June 8, 2023.

  Our team will continue to review the information dispensement
  practices of the branch team and ******** Insurance as we want all our customers
  to understand what they are agreeing to and feel comfortable in asking any question
  they may have. The customer considers the matter closed as of June 22, 2023,
  and thanked the resolution team for their investigative efforts in a timely
  manner. 

• Initial Complaint

  Date:09/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company provides criminally high interest loans to borrowers. I have been paying off a 46% interest loan since 2021. As I am currently trying to pay off the remaining balance via e transfer, the company has started delaying correspondance purposefully to prolong my loan. As I wait for the company to accept my e-transfers and loan payments, the gratuitously high interest on my remaining balance continues to pile up.
  
  I have been left leaving voicemails and sending emails with no reply for days on end thus dragging out my loan even further despite stating it was my intention to pay off every last cent of my loan this week. I believe they do this purposefully to borrowers in order to keep collecting interest on their loans despite efforts to pay them off.

  Business Response

  Date: 26/06/2023

  Easyfinancial would like to acknowledge and thank you for taking the time to bring your concerns to us about your payout experience with the branch.
  There are multiple ways to pay out your loan with easyfinancial, etransfers being one of the methods. Although we do try to process the e-transfers as soon as possible, there can be a delay in processing time. Please be assured, however, the interest is back-dated to the date of the e-transfer being received so there are no extra fees or interest while those processing times are happening.
  
  I apologize if the information regarding our interest rate was confusing or caused any frustration. Please remember that all of our unsecured loans are open-term loans that can be paid with extra payments or paid off early with no additional charges. As interest is calculated daily, any additional payments on your scheduled payment dates will help pay down the loan balance faster and save on the total interest repaid to easyfinancial in the end. I am happy to say that the client has done this, and saved herself the interest that would have been accumulated.
  
  A member of the Resolutions team has tried to reach you to get more clarification and give more explanation on the above matter. If you have any further questions or concerns, please do not hesitate to contact our Customer Service line at 1-888-502-3279. Thank you

• Initial Complaint

  Date:01/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,
  
  
  I have taken out a loan with easy financial back 2019. I have been paying them every since my loan stills remains the same. I have spoke to them about decreasing my interest rate so many times as they have offered that to me during coivd and onwars after that. I spoke to somone and they disappear saying they will find more information about about and I never hear back from them. I see that over the year I'm only paying interest and not payment is being made towards my loan amount. I want to settled this once is for all, I would like to reduce the amount so I can pay and close the account. They are just making money off of me through interest its effecting my credits score.

  Business Response

  Date: 13/06/2023

  Easyfinancial would like to acknowledge the customer's concerns and provide further clarification and details regarding the concerns surrounding interest rate and lowering the interest to close the account. 
  
  After speaking with the client and clarifying the interest rate calculations and term calculations easyfinancial was able to provide some insight into how the fees are completed and how the length of the term will affect the total payback. 
  
  A member of the resolutions team was able to clarify the tools we have to offer our clients when in time of need and unable to make a payment and how they affect the repayment over time. 
  
  A member of the goeasy resolution team was able to discuss the account and concerns with the client, and are actively working together to pay out the account. The client was also advised if they have any further questions or concerns they can contact our customer service team at 1-888-502-3279 between Monday to Friday 8AM to 630PM
  
  

• Initial Complaint

  Date:29/05/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 24 2023
  Loan Number: ********
  Current Loan Balance: $4,634.22
  Current Rate: 46.96%
  Reduced Rate/Offer: 29.99%
  Offer Duration: Refinance
  Expiry Date: 06/05/2023
  
  May 26 2023
  Loan Number: ********
  Current Loan Balance: $4,634.22
  Current Rate: 46.96%
  Reduced Rate/Offer: 46.96%
  Offer Duration: Refinance
  Expiry Date: 06/05/2023
  
  November 10, 2022- I was approved for my second loan from Easy Financial of %4800.00 at a 46.96%, and have made my payments $113.09 on time with no issues
  
  May 24th, 2023- I was notified by email that I was preapproved for a Limited Time Offer to reduce my payments and Lower my interest rate from 46.98% to 29.99%. I contacted Go Easy to accept the offer. I was informed that they required time to process the offer and they would get back to me.
  
  May 26, 2023, in the morning as I had not received a call back and the offer was limited time I contacted Go Easy and spoke to a representative that informed me she needed time to work on the offer and I was or call back in the afternoon
  
  May 26 2023 afternoon I contacted Go Easy and was informed that he individual I had had spoken to was not available and I was transferred to another representative. I was informed that they would only reduce my interest rate but extend my term and I had to make the decision right away. I tried to get a further understanding of why the original offer was no longer valid and the representative cut me off and ended the call without providing me the information I was seeking.
  
  May 26th afternoon I returned to my office and had received another email stating that they had sent the original in error and my new offer was at the original 46.96% (No Change to my original loan)
  
  I would like an increase to my loan and for Go Easy to honour their offer of refinancing at the 29.99%
  
  Thank You
  
  ***** ******
  
  *** *** ***** *** *** *******

  Business Response

  Date: 09/06/2023

  Easyfinancial would like to address this recent complaint. A member of our resolutions team has investigated and was able to discuss this issue over the phone with the customer. The offer was sent to the customer unfortunately in error, and the resolutions team member explained this to them. The employee however was able to offer a solution to the customer after having a conversation with them on the phone. The customer agreed to the resolution that was presented to them. If the customer has further questions about this agreed upon resolution, they can contact the resolutions team member at 1-888-502-3279. Thank you.

• Initial Complaint

  Date:25/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My issue with them is inconsistencies in money owed, will not provide a clear breakdown of remaining balance, cannot tell me how many payments are owed and breakdown of amount owing. Charges for additional payment deferred without permission and trying to charge me for this. Does not provide detailed information if payments are deferred examples are interest being paid or how money is being paid etc.

  Business Response

  Date: 02/06/2023

  Easyfinancial would like to acknowledge the customer's concerns and provide further clarification and details regarding the concerns surrounding balances and payout/payment information. At any time a client is able to view their principal balance in the My Accounts section, as well as by calling their local branch or 1-888-502-3279 to place an inquiry. If any deferrals, or loan modifications have been completed on the loan during the term, it can change and alter the agreement - as stated in the loan modification form.
  
  It is helpful for the client to understand that any modification made to an account must be agreed upon by the client before completion. As stated in the terms and conditions part of any deferral " The original terms and conditions of your Personal Loan Agreement as indicated by your Personal Loan Account Number above continue to remain in force. Making changes to your scheduled payments, including deferring any payments that are due, will impact the date of your last payment as stated on your original loan agreement. The amount of the missed payment being deferred will be added to the balance of your loan and will become immediately due on your next payment due date. Please note that this will reduce the amount that is applied toward your principal balance on your next payment, and potentially subsequent payments, which will impact your cost of borrowing.". 
  
  A member of the goeasy resolution team was able to discuss the account and concerns with the client and resolve any lingering concerns or questions regarding unauthorized deferrals and fees. During the investigation, the resolution specialist working with the customer was able to determine a clerical error had occurred at the time of the originally agreed upon payment deferral and a correction has been actioned to ensure any miscalculations or incorrect payment allocation has been adjusted appropriately.  The client was also advised if they have any further questions or concerns they can contact our customer service team at 1-888-502-3279 between Monday to Fridays 8AM to 630PM EST

• Initial Complaint

  Date:16/05/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 28th there was a screen shot taken of Loan ******** with Easyfinancial with a balance of 15,274.05 owing on the loan. On 02 may 2023 there was a bill payment #****** Easyfinancial services Personal Loan debited from my account for the amount $15,274.05. Then on 03 May 2023 an ATF Pre-Authorized Debit easyfinancial ******* was debited in the amount of $298.64. I phoned on 04 May 2023 to find out when the payment would be reversed as the loan had been paid off in full on the 2nd of May. I was told that they had not received the payment yet so it would take a few days for the payments to be processed to the account. I call today (14 May) to inquire as to when my refund would be processed. The individual I spoke with informed me that according to their records they processed a payment of $298.64 on 03 May 2023 and then a payment of $ 15,238.81 on 04 May 2023. I would like them to explain how they lost $35.24 between what was debited from my account to what they recorded in their system. He then stated that there was only an over payment of $16.47 that was refunded to my account. I will admit I did not notice the credit that posted on 08 May 2023 as it was significantly smaller than it should have been. I want them to provide a detailed statement on the loan from the time it was taken out to the time it was closed. They do not break down the payments like they used to do so you could see what portion of your payment went to interest and what went to principal. They have also cleared any loan information from my account when I log in. I firmly believe that they have changed their access to our loan information as they are not being honest with their borrowers. I would like to receive all monies that are owed to me and the recorded debit amount be corrected in their system.

  Business Response

  Date: 19/05/2023

  Easyfinancial would like to address this complaint. A member of our resolutions team has investigated and discussed this over the phone with the customer and by email. The team member was able to explain the $15,274.05 , by sending screenshots of the payouts dated on May 3, 4, and 5th that she was looking at principal payment only when she paid out. 
  $35.24  was two days' worth of interest accumulating while we waited for payment to be processed. There is a 3 to 5-business-day wait. 
  The customer has confirmed receiving these documents and reviewed them myself. The customer can reach them at 1-************ if there are any additional questions or concerns for Resolutions. 
  

  Customer Answer

  Date: 19/05/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  They were able to provide the necessary paperwork to break down the charges and the questions i had were answered satisfactorily.

  
  
  Sincerely,
  
  
  
  **** *****

• Initial Complaint

  Date:15/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have 3 things with easy home in Welland, Ontario ******* ***** store, I pay my bill every month. Sometimes it is late but I always pay. I woke up the other day, March 31st, with a suspected fraud alert on my phone. It was easy home trying to take money that wasnt authorized. The next day I woke up to a couple of guys standing in my driveway. One with a debit machine and the other one trying to scare me. When I answered the door I was met with an ultimatum, either I pay now or they repossess my items which I have been paying on for years now. He proceeded to tell me that i was past due and I have owed for a while, which was a *** to begin with because I was due on the 1st which was that day. I proceeded to tell them that unfortunately since they tried to take money out of my account on a wrong day that my account is frozen and I now have to deal with my bank and straighten things out with the special fraud team. He than told me I have a few days and they will be back to take my items.
  
  This is an ongoing thing that happens constantly, they ******* me every single month like this and I have had enough of it. The manager at the store is always **** and *************, * *** ***** *** ********** **** ** ** ****** **** ****** *** *** **** *** **** ** ***** **** *** ********* ** **** ***** **** *** ****** ** ***.
  *** *** * **** **** ******* *** ********* ** ** ******* ** **** ***** ** ******* **** **** * ********* ** ***** ******.
  They call, text and email the day before and the day of, constantly bothering and pestering me the customer.
  I was under the impression that business' had laws, rules and regulations to adhere to.
  * **** ***** **** ******* **** **** ******* *** ********* *** ** ****** ****** ***** 

  Business Response

  Date: 25/05/2023

  Easyfinancial would like to take the time and address this customer’s
  complaint. A member of our resolutions team has reached out to the customer and
  was able to discuss and resolve this issue over the phone. The visit to the
  home was completed when the store could not reach the customer via phone when
  he was past due. The calls were not going through. The customer has acknowledged
  that if he is past due in the future, he will reach out to a store to keep them
  aware of the situation, that way this does not happen again in the future. The
  customer also requested a copy of his lease agreements with easyhome which the
  resolutions specialist sent to him. If the customer has anything in the future that needs to be addressed they can call the store or the resolutions team at
  1-888-502-3279. 

• Initial Complaint

  Date:15/05/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rent to own my furniture from Easyhome and I cannot afford to pay for it anymore and they are refusing to take back my couch set and making me pay for it even though it just has some water marks on it that with a quick steam clean would be fine. The company says rent it as long as you need it now they are refusing to do this???
  
  
  
  The complaint is about store 553 Welland On

  Business Response

  Date: 25/05/2023

  A member of our goeasy resolutions team as well as the easyhome
  staff have attempted to reach the customer to discuss this concern further and provide a resolution. To date we have been unable to reach the
  customer through the phone or email.  In
  the absence of further dialogue, we have ******** a copy of the lease agreement
  and remind the customer to review section 3 of the terms and conditions where
  it states the goods must be kept in good working order.

  We thank the customer for providing pictures of the item and
  confirm the staff also viewed the product in person and agree that it is in poor
  working order and disagree that the pictures represent regular wear and tear.
  

  We agree with the customers statement that if the unit was steam cleaned it
  would resolve the issue, the store manager when speaking to the customer
  reminded him that once the customer cleans the sectional, easyhome staff would
  revisit the home and consider accepting the item upon inspection.We ask that this be completed within a reasonable time frame
  and encourage the customer to speak with staff, as the lease is subject to
  further collection efforts including the sale of this debt to a 3rd party collector. We are still interested in resolving this issue and ask that the customer please respond to our attempts of connecting. 

• Initial Complaint

  Date:05/05/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -On April 13 2023 I contacted branch 2560 requesting a payout amount for my loan ******** as well as information regarding E-transfer information for the payment. The amount owed was 3,159.92.
  -Email with information was received shortly after but did not provide the password required.
  - EFT in the amount of 3,000 using my account number as password was processed and I advised her that
  a daily limit for this transaction in 3,000 and that the remaining 159.92 would be done the following day which it was. At this time no alternative payment method was provide and I did advise of the password used.
  - The following day the 159.92 E-transfer was processed on my behalf using the same password my account number which was used and accepted for the initial 3K payment.
  - On April 17th 3 days after my second payment was made it still had not been processed I again reached out to the branch. A time later the transfer was declined from their end and i was charger a 5$ fee from my bank for this as i need to cancel it.
  - I then repeated the process of the E-transfer with using the same password of my account number and only after this was I advised that the password should have been Goeasy
  - By this time the additional interest of 4.05 was added to my accoun
  - I refused to pay this as I had taken responsible measures to resolving and paying this in its entirety.
  - With no end in sight I then need to cancel the second E-transfer I it was again rejected so now another 5$ charge 10$ in total plus an additional 4.05 in interest So closing this account has now coast me an additional 14.05. I resorted to making a on line bill payment for the 159.92 and the 4.05 just to make it go away
  -I then called again April 25th explained the situation again and she said absolutely no problem she would speak to her Supervisor and have this sorted out. as there is now an addition 2.15 of interest on the account.
  - May 4th I have heard nothing back from anyone and now the account shows past due

  Business Response

  Date: 11/05/2023

  easyfinancial would like to respond to this recent
  complaint. A member of our resolutions team reached out to the customer and has
  resolved this issue. Upon review, the password the customer used for the
  etransfer was incorrect which caused the delay. The account number is not the
  correct password for the etransfers. The customer then sent an EFT which was
  posted to the account, however, there was still a small balance remaining of
  just over two dollars. Easyfinancial has gone ahead and waived the balance as a
  gesture for the customer and paid out the account. The resolutions team member
  sent the paid-out confirmation to the customer over email, which the customer
  confirmed receiving. If the customer had any more concerns regarding this, they
  can call the resolutions team at 1-************. Thank you.

  Customer Answer

  Date: 11/05/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *****