Reviews

This profile includes reviews for goeasy Ltd's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  goeasy Ltd

  510 - 33 City Centre Dr Mississauga, ON L5B 2N5

  
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  goeasy Ltd

  113 105 Carry Dr SE Medicine Hat, AB T1B 3M6

• 

  goeasy Ltd

  124 920 36 St NE Calgary, AB T2A 6L8

• 

  goeasy Ltd

  180 94 Avenue SE Calgary, AB T2J 3G8

• 

  goeasy Ltd

  220 9737 Macleod Trail SW Calgary, AB T2J 0P6

Review Details

• Review fromAlyson W

  Date: 28/09/2024

  1 star

  Alyson W

  Date: 28/09/2024

  Easy Finacial took 2 payments out of my account 3 days early. One for $1006 and one for $906. I sent them a screen shot of my bank account showing the 2 payments being taken. I now have no money to survive for the month as they say I need to prove how much overdraft I have and that I need a banking statement which doesn’t come out for over a week. They can see the 2 payments but are refusing to e-transfer the $906 back into my account. I honestly don’t know what to do. *** ****** *****

  goeasy Ltd

  Date: 03/10/2024

  Easyfinancial would like to apologize for the inconvenience this may have caused to the customer. The payments processed were already in transit at the time of increasing the loan. Upon reviewing the account, the customer and Easyfinancial are working together to come to an amicable solution. We would be happy to refund the payment, we would just need a banking statement to show the payment has cleared on the customers to expedite the process, otherwise, we would need to wait 10 business days for the payment to clear.
  Easyfinancial would like to thank you for giving us the opportunity to correct the situation at hand.

• Review fromVictoria P

  Date: 23/09/2024

  1 star

  Victoria P

  Date: 23/09/2024

  Used for one time services and asked to no longer be contacted after but they keep doing it. I was told they would not contact again explicitly by staff member. Trying to unsubscribe from emails multiple times did nothing.

  goeasy Ltd

  Date: 30/09/2024

  We apologize if it was difficult to unsubscribe from the service, the original email and text messages will have an unsubscribe link at the bottom of the correspondence. We confirm the account is marked as do not solicit. We confirm two separate applications, March and May 2024, It is important to note that each time you apply for a loan, with easyfinancial or one of our affiliates, the terms and conditions section includes consent for future solicitation. For help with this request or any others, we can also be reached at *****@******.com or by calling **************, we're happy to help.

• Review fromJanett P

  Date: 20/09/2024

  1 star

  Janett P

  Date: 20/09/2024

  Got 2 loans never late on a payment. Go in for a 3rd loan with better credit history 10 months later and these people charge twice the interest as previous loan and because i said no the guy told me i wasted his time and to get out. $5500 loan $531. Payment a month for 24 months. **** * ****

  goeasy Ltd

  Date: 01/10/2024

  Thank you for your feedback, and we sincerely apologize for any inconvenience you experienced.
  
  After reviewing your account, we found that the interest rate offered on your new loan application is lower than the rate on your previous loans. For detailed information regarding the interest rate difference, please contact us at ###-###-####.
  
  We also apologize for your experience at our branch. We have escalated this issue to the branch manager, who will ensure that our sales agent receives the necessary coaching. Thank you for your understanding.

• Review fromAbbeyRose

  Date: 29/07/2024

  1 star

  AbbeyRose

  Date: 29/07/2024

  ** ******* *** I went to see Paul M.in the ***** **** ** office. Going through all the paper works we were approved for 43000.i explained to him that I had been prescribed medicaction that make you want to gamble but that I was off the meds , closed the account and he shook my hand telling me I was incredible for going though what I had. Next day he called back asking what the different transactions were in our account and telling me how I should have spend my money and where did all I money go. ** ********** **** ** **** ** ********* **** * *** ** ****** *** **** ********* ** ***** * *** ******* ** *** **** In the end the end because of my so called addiction he would not approve the loan. This man talked down to me **** * *** * ***** ** **** having no respect ** *************** especially from a manager. ***** ****** * **** *** ** *** * **** **** *** ** *** he said that he felt I was still gambling. He called 10 minutes later saying ** *** ******* *** ***** *** ************ *** if I could prove to him that I haven't gamble in the next 90 days he would give us the loan. * **** ***** ** ** **** *** ****** **** **** *** **** ** ** **** ** **** *** ** ****** ******** **** * *** *** **** * ******** ******* ****** *** ***** ****** ***** ******* ***** * ** **** ******** *****

  goeasy Ltd

  Date: 27/08/2024

  Thank you for sharing your feedback, and we apologize for any inconvenience you may have encountered. We have communicated your concerns to the Regional Branch Manager, who will conduct a thorough review and will provide necessary coaching to the branch manager. Additionally, the Regional Manager reviewed your loan application to explore potential options for approval. Unfortunately, we regret to inform you that your application has been declined at this time. However, we will keep your details on file and will be in touch if any suitable opportunities or loan offers become available in the future. Thank you for your understanding.

• Review fromClair S

  Date: 24/07/2024

  1 star

  Clair S

  Date: 24/07/2024

  * **** ****** ********* ******* ** *** ******* ******** **** ******* ****** *** ******* loan terms on borrowers, including high-interest rates, high fees, and terms that strip the borrower of equity. ********* lenders often use aggressive sales tactics and ********* to get borrowers to take out loans they can't afford. This is Go Easy or Easy Financial I had to go to a Consumer Proposal because the interest rate was insane & I ended up being 3 months behind in rent. I have nothing left to give. These staff ****** me via email & several phone numbers even while in Consumer Proposal. I’m now seeking stress leave from work because of their ***** ********** & ******** tactics. They care less about people & more about grabbing money. I fell for their **** tactics of a huge loan & now I’m financially a mess a few years out of retirement. **** **** **** ******** ***** ******* **** * **** *** ***** ******** ****** ********** ************* **** ****** ** **** **** **** *** * ******** **** *** ***** *** ** ****** ****** ** *** ******* ** *****

  goeasy Ltd

  Date: 27/08/2024

  Thank you for your feedback. We are so sorry to hear that you did not have a great experience with our services.
  Easyfinancial understand your concerns regarding the interest rate and terms. Our interest rates for unsecured loans range from 29.99% to 46.96%, and the rate is determined by multiple factors such as credit history, income, etc. We want to ensure that we are transparent with our customers, and to show that, we have all the terms of the loan on the first page of the agreement. Our staff is trained to breakdown the process of loan approval, and with the customer's consent, we proceed further.
  When an account becomes past due, easyfinancial would attempt to contact the customer to make arrangements to the account to help bring the account to a good standing.
  Easyfinancial apologizes for any distress this may have caused.

  Clair S

  Date: 27/08/2024

  I reiterate - I acknowledged that I was in a Consumer Proposal and was contacted via email, phone & text to pay up. I had requested help prior to this from your staff & received a brief email to pay more then interests would go down. No suggestions - just told y pay more. I also had to dig to get a loan breakdown since nothing is ever sent out n a monthly basis as other loans are done. That was painful! And I received a silly kindergarten email showing the breakdown. ********* ** *** ******** ********** ** *** **** **** *** * ******* ** *** ********** *** ** ********* ****** ******* **** *** ****** *** **** * ********* ****** ********* ** ******* ********* * ********* ****** ******* ** * *** ** ******* **** ****** ******** * *** ******** **** **** ***** ******* **** ** ****** ******. Plus I never received receipts. The only time was when I had to beg for a breakdown. Lastly, ****** ********* supposedly is not affiliated, yet I was transferred to them. I gave paid a huge amount for getting $750 back & after realized I was duped. When you’re tired & down , it’s easier t be duped & used. Now that I’m in a consumer proposal, I’ve lost whatever I poured my hard earned money into that place. So - no - I disagree with this response completely. Lousy customer service.

• Review fromHeather R

  Date: 22/07/2024

  5 stars

  Heather R

  Date: 22/07/2024

  Daina L from customer service was of great help to me on July 22, 2024. I got a loan from Easyfinancial that was suppose to be in my bank account on Saturday July 20, 2024 This did not happen because of a mistake in recording my phone number. I spoke to the representative at the branch who assisted me to let him know I had not received the funds. He told me because of the mistake it would take 24 hours to receive the funds. I called head office and spoke to Daina who assisted in getting the funds into my account immediately. Thanks for your help Daina you are a life saver.

  goeasy Ltd

  Date: 26/08/2024

  Thank you ******* for sharing your feedback with us - we are so glad to hear Daina was able to assist you when you needed help the most!! We are always here to help!!

• Review fromAdriana S

  Date: 26/06/2024

  5 stars

  Adriana S

  Date: 26/06/2024

  I cannot express enough gratitude towards Daina L. for the exceptional service she provided during a challenging financial period in my life. Initially, my request received a standard company reply, but Daina didn't let that be the final word. Instead, she took the initiative to personally reach out and reassess my situation. As a representative of her lending institution, her expertise was pivotal, but it was her genuine concern and dedication that truly made a difference. Daina is more than just a professional; she’s a truly special individual who goes above and beyond. She responded to my every call and followed up diligently, ensuring I felt supported and informed every step of the way. Daina’s extraordinary efforts have not only helped stabilize my finances but also restored my faith in the power of compassionate assistance. I wholeheartedly recommend her services to anyone navigating financial difficulties and I really hope she gets a promotion—she’s not only a top-notch professional but she really shows she cares about people. Thanks to Daina, not only are my finances back on track, but I've also seen firsthand how powerful kindness and help can be!

  goeasy Ltd

  Date: 28/08/2024

  We think Daina is pretty special too and are so glad to hear you were supported by her when you needed our help the most! We wish you all the best in your future endeavors and don't hesitate to give us a call anytime if you need any further assistance!

• Review fromL. F.

  Date: 21/06/2024

  1 star

  L. F.

  Date: 21/06/2024

  *** ****** ******* I had to shut down my business and I had made arrangements to have freezer I was leasing from then to be picked up on June 29th and I would settle my account on Wednesday June 26, 2024. As far as I knew there were no problems and I was just waiting on the settlement amount, which I hadn't received yet. Then today the truck shows up to pick up the freezer. I let them know that they were supposed to come next Saturday. I thought this was the end of it. Nope. This here by the name of Charles calls me and tells me if I don't let them in to take the freezer he was going to have his men pound on my door until I did let them in. Then he decided that he was going to have the police come over to. I explained to him that I had made arrangements for it to be picked up next Saturday and that I had also arranged to settle my final account on Wednesday. He said that he was making all arrangements null and void. He asked me how embarrassed and ********** would I be with police as well as a bailiff here to force me to do what he wanted. He ended up making me cry I was so upset. *** * ****** *** **** **** *** ********** ******** ***** ** *** * *** **** ****** ** **** *******  *** ** ****** **** **** ********** ***** ** *** I was returning the freezer. I have never had anyone treat me like this ***** ***** ******* ********* *************

  goeasy Ltd

  Date: 09/07/2024

  easyhome would like to apologize if the customer had a negative experience with an easyhome branch. easyhome understands that the customer went through a frustrating experience with the branch manger, Charles. However, the branch manager proceeded with collections according to the easyhome policy. When a customer defaults on their first payment, the lease agreement is terminated and easyhome can make the decision to repossess the item at any time. easyhome gave the customer a 2-week grace period to pay or return the item because the customer lived an hour away from the branch. easyhome did not have a set arrangement with the customer due to their history, hence why the item was repossessed before their expected arrangement date. easyfinancial understands if the interactions with Charles may have been unexpected and negative, but their intentions were to reclaim the item according to their process. easyhome apologizes for the less than ideal customer experience and if the customer has any other concerns, easyhome customer service team can be reached at ###-###-####, Mon-Fri: 8 am to 8 pm and Sat-Sun: 10 am to 6:30 pm EST.

  L. F.

  Date: 09/07/2024

  At no point was I told I was bring put into collections! I had made arrangements for the return of the freezer as well as final payment in full. Charles decided that these arrangements were not good enough and proceeded to do a repossession that was totally out of line. * ** * ****** ***** *** ***** ***** *** ** ***** ** ** * ***** *** ********** ***

• Review fromJames T

  Date: 18/05/2024

  1 star

  James T

  Date: 18/05/2024

  I was thrilled to get a loan for $10,000 but something didn't seem quite right. The girl on the phone rushed me through the contract. After hanging up the phone I was actually able to read it without her yapping in my ear. It says I had to pay back 45000 in total???? So I decided then I needed to cancel the loan. I called and the lady on the other end just said to send back the money as soon as it arrives in my account. And everything would be good. So I did. Now they have started to take payments out. Even after I've cancelled and sent back the money.. I called. They want a screenshot of my bank account number, balance and payment all in the same picture. I couldn't get that, I called my bank they were unable to provide me with this. This "company" does not care about the customer. This company has made me never want to take out a loan again. Now I have to wait 10 days and MAYBE they will refund my money that I need tomorrow. ***** ***** ***** ***** ***** **** ***** They only do what's in their best interest. You want YOUR money back? Good luck

  goeasy Ltd

  Date: 31/05/2024

  Thank you for providing your feedback, and please accept our sincere apologies for any inconvenience this may have experienced. We will listen to the conversation you had with our sales agent and will provide necessary coaching to ensure better service in the future. Upon reviewing your account, it has been confirmed that your first payment was in transit at the time you returned the funds, and this resulted in an extra payment being deducted on May 17th . easyfinancial can confirm that a refund has already been processed for the overpayment. It was initiated on May 24th through online banking. Please keep in mind that online banking transactions may take 3 to 5 business days to be deposited into your bank account. If you have any further questions or concerns, please don't hesitate to contact us on ***************

• Review fromJonathan G

  Date: 17/04/2024

  4 stars

  Jonathan G

  Date: 17/04/2024

  I want to say that I am forever grateful that with easy financial I was able to rebuild my credit. The customer service agent at the Moncton New Brunswick branch on Main Street was outstanding. I originally got the loan at the London Ontario location on Adelaide St and the customer service was *********. I highly recommend the company but not that branch. They hid fees from me, told Me I could not make payments at other stores only that one, IF they answer the phone they sound like they hate their job and don't care. I know that location doesn't represent the company as a whole which is why the Moncton location saved my experience. I have rebuilt my credit and can move forward in life with less stress and the feeling of achieving goals. I could not have done that without this loan. I was in great need when I purchased the loan and I can't thank Easy Financial enough for giving me the opportunity to better my future.I did have to differ the odd payment as life happens but i recommended this to anyone who was in my situation as long as you are responsible enough to budget and make your payments. The customer service representative in Moncton should be given a medal or statue...her name is Nandita. This has really helped my life for the better. Your mission statement is to help and rebuild credit and that is what happened with work and understanding on both ends. Thank you one last time for bring there when I needed it and helping me rebuild credit which will essentially help rebuild my life and create the future I am determined to achieve.

  goeasy Ltd

  Date: 23/04/2024

  Thank you ******** for the kind words - we are sorry to hear your original experience with goeasy was less than ideal but happy that you were serviced well at the Moncton location and have seen an improvement in your credit bureau score and your financial future looks great!! We pride ourselves in helping everyday Canadians graduate to prime lending rates - hope you have a great year and we wish you all the best!