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Business Profile

Manufacturer Representatives

JVCKENWOOD Canada Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Manufacturer Representatives.

Complaints

This profile includes complaints for JVCKENWOOD Canada Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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JVCKENWOOD Canada Inc has 4 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:21/03/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchase Date : Nov 11 / 2023
      Purchase Price : $45.20 tax inclusive
      Business Name: JVCKenwood Canada
      Retailer Purchased from: ****** *****
      Product : Wireless earbud bluetooth headphones
      Model # *********** **# ********  Product issues
      Volume of right earbud is very low and barely audible.
      Product operational and design flaws, missleading/missrepresented instructions.

      Service /Support issues
      After two months, no response to support requests other than an automated email.

      Business Commited to Provide : One year warranty as well as 48 hour or less response to support requests.

      Sent business support request through their website support form process on or around Feb 12 / 2024. The support request included a detailed description of the issue I am having as well as all the troubleshooting steps I tried.

      On Feb 13th I received an automated reply with the following message.

      "We appreciate your business and look forward to assisting you.
      Most questions are answered in 48 hours or less."

      Confirmation Number: ****************** 
      I waited for a response, but none came. So I called their office, and left a message requesting someone contact me. Not sure of the date of the call.

      One month passed and still no response, so on Mar 12 / 2024m I emailed the company at the email address (***************@*************.com) that was listed on documentation that came with the product.

    • Initial Complaint

      Date:13/04/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a TV with a warranty in August from ******* *********** in Burlington.
      In September I started noticing that the TV would restart randomly, not load certain pages and say it wasn't connected to the internet while it was or while other devices had internet.
      In October I reached out about the warranty and was told I would get a new TV in November.
      When I followed up in December, I was told the TV was on backorder.
      When I followed up in March, asking to speak to a supervisor, I was told I couldn't and there was no update.
      Since March, I have been following up weekly via email or phone. I still cannot get an update or speak to a supervisor. Now, they are saying they are trying to send a technician to fix the TV when this is not what I was waiting since December for.
      It will be 8 months soon. It seems they have no intent on following through with their warranty of selling me a defective product.

    • Initial Complaint

      Date:15/02/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi we bought JVS 58" TV Order details:#************* Date ordered: November 25, 2021 Jan-15-2023
      the tv has Vertical lines . The TV has one year warranty We just want to know where we can buy TV part this TV MODEL LT-******** SER# *************** we have called JVC we had customer support the only thing they say they are sorry no one is telling us where to get the T-CON BOARD I need to fix the tv . we have waisted two week with JVC tech support. WE have called five TV suppliers no one carries JVC parts. * *** **** *** *** ****** **** **** ** **** I called JVC main supplier ******** ***** **** ********* ****** Mississauga, ON *** ***  they told us they don't have it we should call
      JVC CANADA after two weeks back and forth I called back ************  talked to Mark . Mark told me they don't have any parts for this tv yet they are selling this TV still. We waisted two weeks talking to other JVC tech support no one told us they don't have parts for this TV .***** *** ***** ** *** ****** **** * ** *** ***** **** ***** *** ** I just waisted $700 *** *** * **** ****** *** * ****** if JVC don't have parts maybe they should give us another TV I just want T-con board I will pay for it

    • Initial Complaint

      Date:17/01/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a jvc tv Dec 7 2021 it quit working on Dec 3 2022 in their one-year warranty, I have spoken to them several times they keep saying I will get an answer next week but they never call back i filed the warranty claim on line and I have multiple emails . but no resolution as of yet. I was told yesterday that a supervisor would call me back still no call

    JVCKENWOOD Canada Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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