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Business Profile

Manufacturer Representatives

JVCKENWOOD Canada Inc

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for JVCKENWOOD Canada Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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JVCKENWOOD Canada Inc has 4 locations, listed below.

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • FRANK C

      Date: 09/01/2024

      Bought 2 TVs and one of the remotes is faulty. Sent email in as instructed by Retailer as the TV is still under warranty. After numerous emails asking me to change the batteries they asked for documentation to prove when tv is bought. All that info was provided when I registered the TV... but alright here you go again. No response ... contact them again and I'm asked if I'm still having issues. I say yes and they ask for all the documentation again. Send it again and finally am told they are starting a claim ... finally. Wrong! I get an email ... " we have no remote for you sorry". I call in this time and talk to someone who says let me escalate that for you ... someone will call you in 48 hours ... I hear nothing. Call back and starting to get mad ... told it has been escalated and someone would call me the following Tuesday as it was the holidays coming up. Figured ok let's be given them a chance to make this right. I wait an additional week after I was told they would call ... and the person I spoke to again said it has been escalated someone will call you by end of day. I wait till end of the day after ... still no call ... so call in again ... same script ... sorry sir it has been escalated but we need 4 to 5 days to call you back. This is an absolute nightmare. They don't want to honor the warranty and making me go crazy in the process. When I was gowing up the JVC AND KENWOOD brand was quality ... not anymore ... TV reboots itself all the time and now the remote issue . **** ***** ** **** ***** *** *** *** ********* ****** * ** **** ** ********* **** * ***** ***** ** ******

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