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Business Profile

Money Orders

Remitbee

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Money Orders.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/02/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 16 I initiated an over seas money transfer. While I have not in the past with transfers under $500 (paying a transfer fee) this one over $500 has not been deposited in the receiver's bank account. After 15+ calls to customer service, there has not yet been any attempt on Remitbee's part to reconcile the situation. They continue to insist that they have contacted their overseas partner and escalated my concern. 3 or 4 attempts now to have them honour their security guarantee which states that if my receiver does not get the money for any reason that they will refund my money and any fees involved. They continue to say that they have not yet received the money back from their overseas partner so they can not refund the money. They refuse to acknowledge that they and their partner have lost that transaction

  • Initial Complaint

    Date:22/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive used the service of remitbee for transfert fund from Canada to Mexico , Ive created an account with the verifiction , selfie with passport , when they activated my account ive sent 9000$ and 8000$ using my *** bank account to them . they after told me to do a reverification , I did it ... and nothing changed my account was still block and i asked them to refund me and they told me to talk with my bank , they say that only my bank can get the refund done , after couple of time my bank tried to contact them they always declined everything , they sent a email official and remitbee say that I am still a active member , that is completly false . **** **** ** ** **** *** **** ** ***** ** ******* *** **** *** *******

  • Initial Complaint

    Date:02/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a transaction through there app on dec 26 2022. It was to buy a product from India. I thought it was secure but I ended up getting scammed by the person who I bought it from. Remitbee asked for a police report which I provided for them. They then turned around and sayed they needed it in writing. It takes almost 2 months to get it by writing. That wasn't the agreement. * *** ******* ****

Remitbee is NOT a BBB Accredited Business.

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