Reviews

Review Details

• Review fromHelen Lorraine F

  Date: 08/02/2025

  1 star
  I hired this mover to move my furniture from ********* Ontario to ********** BC on Nov 25 and as of today I still do not have all of my furniture! I paid them $9200 for this! I received part of it on Jan 25/25 and was told they had to divide load but as of today Feb 8/25 the remainder had not arrived! My original contract said 2-3 weeks!
  I have had to buy almost everything new just to survive! **** * ** * ******** ** ** *** ***** *** **** **** ***** 

• Review fromAudrey C

  Date: 19/11/2023

  1 star

  Audrey C

  Date: 19/11/2023

  Our experience was nothing short of horrific, including ********* to get all of our belongings back. We submitted an inventory and were quoted 5.5h of moving with two movers.
  It took them over 7 hours to load the contents of a one-bedroom apartment into their truck. We found out that they declined an offer from the resident manager to put the elevator on service for them, and moved slowly taking one item out at a time. Video footage of them in the common areas confirmed our suspicion that they were completing the move purposefully slowly. After 7-hours, they told us the truck wouldn’t start. When we contacted the company manager, Sam, he was aggressive and confrontational. He threatened to unload all of our belongings onto the street, now at night as the move-out had taken so long. We had to try to talk him down although we were in a position of feeling like we had no power. They took all of our belongings to their facility saying that they would deliver them at some point the next day. They didn’t know when. ** **** **** *** ********** **** ***** **** ******** *** Sam continued to make *********** remarks. We were very scared of our belongings being somehow damaged or “lost” because of remarks that the manager made. We later learned that the ****** was around ********* us for more money, not damage, but we were scared and felt helpless. We had no belongings and had to find somewhere to stay overnight. The next day, two new movers arrived at our new home. They refused to unload the truck or turn over any belongings unless we paid a fee of over $2,100 (not including the deposit already paid). Over $1000 more than our original quote. They refused to show us any invoice. We felt trapped and we had to pay under protest. After we received our invoices, we saw they charged us for multiple travel times which weren't used, the full time used by their movers on the 1st day, and several hours on the 2nd day even though the movers only worked for 1h.

  Happy Ending Movers

  Date: 09/10/2024

  Dear ******,
  We appreciate you taking the time to share your experience, and we want to sincerely apologize for the challenges you faced during your move with Happy Ending Movers. We take all customer feedback seriously and strive to address concerns promptly. We would like to provide some insights into the issues raised in your review.
  Firstly, we would like to acknowledge that parking was a significant challenge at both the pickup and delivery locations. Unfortunately, our truck had to park on the curb due to the absence of a designated parking space, resulting in a $200 parking ticket. This unexpected cost, combined with other factors, contributed to the increase in the overall moving expense.
  The 'long carry' situation also played a role in the extended duration of the move. Our movers had to navigate a longer distance than usual, and the absence of a loading dock made the process more challenging. The parking ticket incurred was a direct result of this additional effort required to execute the move safely.
  Regarding the elevator situation, our movers reported an issue with the elevator mid-move. They promptly informed the superintendent's office and took appropriate measures to continue the move efficiently. We find it surprising that there was a claim suggesting our movers declined to use the elevator when it was available.
  The rescheduling of your move to the afternoon also contributed to the longer duration. Morning moves typically allow for more efficient execution, and rescheduling to the afternoon increases the likelihood of potential delays.
  Concerning the delivery, we decided to postpone it to the next day morning for various reasons, including the safety of our crew and the late-night timing that would have resulted from the long drive. We wanted to ensure a smooth and secure delivery experience for you.
  Regarding the assignment of different movers for the delivery, it was a precautionary measure due to reported inappropriate comments made by the boyfriend towards our pickup crew. Some words mentioned were racist!
  Our intention was to ensure a respectful and professional interaction during the delivery process.
  If you have any further concerns or would like to discuss your experience in more detail, please feel free to reach out to our customer service team at +*********** or ******@*****************.com
  Thank you for bringing these issues to our attention, and we hope to have the opportunity to address them and regain your trust in the future.
  Best regards,

• Review fromTina C

  Date: 02/08/2023

  1 star

  Tina C

  Date: 02/08/2023

  POOR SERVICE. ** *** ** ******** **** **** ******** They first changed the pick up date last minute after booking several months in advance. Took over two weeks to deliver. Gave Several promise dates and times but there was always an excuse on delays. Several broken items, damaged furniture. Also they left a skid behind which took a month to be delivered. On top of all that missing several boxes 8 in total. Most my child's toys and stuff animals which he was very upset and crying for. A box of Christmas ornaments that is very special to us. He try to state that we lost it somewhere in our house and that everything has been delivered. Which has not! SO DISAPPOINTING. ** *** **** ** ******** **** ****** **** ** ***** ***** *** **** **** *** ****** ******** ******* *** **** *** *** ****** ******* ** ****** ******* ** *** ****** ** *** **** ** *** ******** **** **** **** ******* *** *** ******

  Happy Ending Movers

  Date: 09/10/2024

  Thank you for taking the time to leave your feedback, and we sincerely apologize for the difficulties you faced during your move. We understand how upsetting it must have been to experience delays, damaged items, and missing boxes, especially with your child’s toys and your cherished Christmas ornaments. This is certainly not the level of service we strive to provide, and we regret that we fell short.
  Regarding the delays and communication issues, we acknowledge that we should have done a better job in keeping you informed and delivering your items on time. We are also deeply sorry for the missing and damaged items, as we know how valuable personal belongings are to our customers. Rest assured, we are reviewing what went wrong during your move to prevent similar situations in the future.
  We want to make things right and would appreciate the opportunity to discuss this further. Please contact us directly at ***************@*****************.com so we can investigate the missing boxes and explore ways to resolve your concerns. We truly value customer satisfaction and want to ensure you feel heard.
  As for your mention of the positive reviews, we want to assure you that all reviews are genuine and reflect the experiences of our clients. We are committed to providing excellent service, and we take both positive and negative feedback seriously to improve.
  Once again, we apologize for the disappointment and inconvenience. We look forward to hearing from you so we can help resolve the matter.
  Sincerely,

• Review fromDylan M

  Date: 18/06/2023

  1 star
  Buyer beware; these guys are scam artists... Original quite for $1,100, then day before the move upped it to $1,500. After the move they asked for $2,000. The movers themselves were hardworking and polite, but certainly not professional movers. One guy arrived in leather loafers and a Cosby-show sweater. They didn't have basic mover equipment like mattress straps, and I had to run outside to stop them from backing their big truck over my lawn to the front door. Dinged up a wall pretty good and broke a dresser. They want us to pay the full amount and work with their customer service department after for a refund/repairs... I don't think so. ** ******** * ****** *** *** * **** ****** ********

• Review fromBreanne P.

  Date: 20/08/2022

  1 star
  Two boxes were lost containing personal albums, diplomas, passports and other misc items. The moving truck arrived with another shipment already on it and continued to load mine alongside. The movers worked slowly to increase time and took an extremely long route to the destination as I waited almost 30 min for them doing the same drive. For 2 months I have gone back and forth with Amanda trying to solve the situation and receive compensation and their response was we don't provide any. ***** **** ********