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Business Profile

Point of Sale Systems

Clover Canada

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Point of Sale Systems.

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    $1218.15 was debited from our business account on July 8th, 2024- it should have been a credit. We reached out to CLOVER on Aug 22, 2024 to have them return the debit and then credit our account for the amount owed which is $1218.15. They never returned the funds. Called Clover September 4th- investigation started "It will take 2-4 business days reference number is ************" no reply regarding this investigation.
    Called Sept 25th they told me "we will call back in 20-25 mins" No call received.
    I called Sept 30th they hung up on me.
    I called Oct 3rd ****** ********** **** *** ******** **** ***** ****** *********** ***** **** ********* I gave them a breakdown of the transactions/dates and times. The investigation should take 3-5 business days. NO REPLY
    I called back Oct 8th new case number ** ******** 2-4 business days to resolve, they will call me.
    I called today Nov 1, 2024 they hung up on me again, still no resolve. I have spent countless hours on hold and investigating the missing money that we are owed. Please help

  • Initial Complaint

    Date:28/02/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The product is great and for the first year or so the service was really good. However now, I have a hard time getting ahold of anyone. I have been transferred back and forth, ** **** around 4-6 hours worth of calls with no answers.

    They made a sales call to me, offered to return my device free of charge, if I upgraded, they then sent me an extra machine and made me pay to return both of them. Then charged me $500, cause they lost them.

    I had received an overcharge of $1113.71, it took almost 2 weeks to be resolved and they told me there is no answer as to why. Someone tried to tell me it was a maintenance fee. I have received the money back now.

    I tried to cancel in October, *** ** *** **** ******** they wanted to charge me a $500 cancellation fee and have made no effort to resolve these issues. I never saw or signed a contract, as for the lease they are charging me around 80 a month for 4 years. I don't know any machine that could cost this much to buy out. They are not up front about "contracts or fees" and the ability to get answers is impossible.

  • Initial Complaint

    Date:09/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been looking for a POS machine for my small business

    -December 13th
    I contacted a rep
    -January 25th
    – I read and signed my agreement for the POS
    -January 29th
    -At 3:00pm I received my POS. Within 10 minutes I knew I did not want it. There was a subscription fee i was not made aware of.
    -At 3:55pm I texted the rep to let him know.
    -I immediately called customer support with no answer
    -January 30th
    -2:45pm I called customer support. This time I was able to reach a woman who told me there were no refunds and therefore nothing they could do. I was denied my request to speak to a supervisor multiple times and was told one would call me back within 24-48 hours.
    -I immediately called my bank and put a hold on my bank account.
    -January 31st
    -i left a review and was told i would be contacted.
    9:05am – Rep sent me a text saying “Hey, you’re going to have to call Support at ***********. Clover doesn’t not do refunds on purchases products”

    -February 2nd
    – at this time, I have not received any support whatsoever, and the only communication I have had was the woman at customer support ****** *** ** ** ***** and my rep on the 31st ****** *** **** **** *****. No funds whatsoever have been charged from my account and the hold remains in place. I read over my contract a dozen times and nothing says anything about no refunds being available when a machine has been sold ***** ***** ********* with a lack of information – which is what has occurred here. * **** ****** **** *** ****** ******** ****** *** *** ******* **** ** ********** * **** **** **** ***** ** ** ****** ***** *** ****** ******* *** ***** ******* ********* ********* ** ******* **** ******* *** *********** ********** 
    *I am willing to send my Clover Flex back and end my contract now, as I have paid nothing for this, provided I have a return address and a written agreement that no funds will be attempted to be withdrawn from my account.
    I can provide screenshots of everything

Clover Canada is NOT a BBB Accredited Business.

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