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Business Profile

Scholarships and Financial Aid

Embark

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Scholarships and Financial Aid.

Reviews

This profile includes reviews for Embark's headquarters and its corporate-owned locations. To view all corporate locations, see

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Embark has 7 locations, listed below.

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    Customer Review Ratings

    1.04

    Average of 91 Customer Reviews

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    Review Details

    • Howard M

      Date: 04/07/2022

      Howard M

      Date: 04/07/2022

      I purchased a plan in 2000..
      After a few years, communication dropped off, their sales agent left, and my plan (flex for any of my kids to access) was switched to a single student version. I eventually caught up with this, and started another plan for each other child.
      Fast forward to today - withdrawals are not unreasonably complex, but I have never been clear about how volatile it would be or when it would be more constrained.

      We withdrew principal on a second agreement last fall, and have a statement from year end.
      While in school, only one of the plans has apparently lost 60% of its market value. No notice, no warning, just when we went to withdraw money for tuition this summer, the money isn't there. The previous plan for the other student was unaffected.

      40+ minutes on hold, to be told the markets are volatile.
      I know the markets move, but this is the only one of my investments that lost 60% in this 6 months period.

      Other RESP at another institution, no change in current value.
      *************************************************************** ******************************************************

      Embark

      Date: 15/07/2022

      Thank you for expressing your concerns. We're sorry to hear of your less-than-satisfactory experience with Knowledge First Financial and hope you will accept our sincerest apologies and would like to make things right. We value our customers' opinions and would like to thank you for bringing this to our attention.

      We will be reaching out to you directly and you should get an email from us to determine how we can provide a solution for you.

      If you prefer, you can also contact our Customer Care team at ********@***********.ca.

      Howard M

      Date: 15/07/2022

      KFF reached out via email in response, and reviewed my account state. The agent I spoke to on the phone missed some detail that cleared up the exchange - withdrawal of principal that I'd not accounted for. Mostly my error, compounded by poor communication and an error by the person on the phone at their end. The volatility is similar to the other plan I have at KFF, after all.

      Overall, I stand by my experience over the last 20 years, and I think they could do better at providing visibility into the current state. I have given them that feedback directly as well.

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