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Business Profile

Scholarships and Financial Aid

Embark

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Scholarships and Financial Aid.

Reviews

This profile includes reviews for Embark's headquarters and its corporate-owned locations. To view all corporate locations, see

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Embark has 7 locations, listed below.

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    Customer Review Ratings

    1.04

    Average of 90 Customer Reviews

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    Review Details

    • Tanvi K

      Date: 07/07/2024

      Tanvi K

      Date: 07/07/2024

      We have been contributing for almost 5 years now with knowledge first financial/embark. We didn't receive any communication regarding the recent migration of accounts. We only found out because we went to check the online account as our June contribution didn't go through. Not sure if suddenly the contributions have stopped. We have no access to the statements on this account so not sure what is happening with our money. When we try to schedule an appointment it says not available all through July or August. All the hard earned money we have contributed so far and no idea what's happening with it. When we call the number on website, it says high call volumes. Not sure how to get in touch.

      Embark

      Date: 15/07/2024

      We sorry to hear that your experience with our company has not met
      your expectations.

      Customer satisfaction is our top priority, and that this was not
      demonstrated to you.

      While we'd love the opportunity to regain your trust, we
      understand how frustrated you must be and our apologies for any inconvenience
      we have caused you.



      You
      may, at your earliest convenience, please contact our Customer Care team at ********@******.ca to determine how we can provide you with a solution.

    • K. O.

      Date: 05/07/2024

      K. O.

      Date: 05/07/2024

      Terrible customer service! Will not return phone calls, emails or chat responses. Took over a year to receive an answer about an extra grant we applied for and finally found out it was never done. They keep saying "they're in a transition period so things are busy". ******* at returning calls, helping or responding. The first "account handler" they assigned us left the company and no one mentioned that to us. The second "account handler" also left and we were not notified. Now I'm being told that they do not have reps anymore and it's just a general team. **** *****

      Embark

      Date: 15/07/2024

      Thank you for expressing your concerns.  Embark Student Corp takes
      customer satisfaction seriously and we are glad to hear from you.



      First, we would like to apologize for the frustration you have
      been experiencing and want you to know that we appreciate your feedback. It
      will allow us to resolve any problems that occur and help us to improve our
      services. We value our customers' opinions and would like to thank you for
      bringing this to our attention. 

      K. O.

      Date: 15/07/2024

      I've been in contact with many of your "reps" and this problem has been ongoing for almost 2 years. I finally requested a manager call me back last week and had another customer rep contact me because "embark doesn't have managers, just a service team".

    • Cheryl V

      Date: 20/06/2024

      Cheryl V

      Date: 20/06/2024

      Knowledge first/Embark is not a good value for investing in your child's education. So far my contributions have been eaten up by their exorbitant sales charges in the 1+ years that I have contributed. They have changed their name a number of times it seems. I have sent an email asking how to transfer my funds out of their institution. We will see how that goes. ***** ** *** ********** ********* ** ********* ************* **** ******

      Embark

      Date: 27/06/2024

      Thank you for expressing your concerns.  We’re sorry to hear of your
      less-than-satisfactory experience with Embark Student Corp and want you to know that we appreciate your feedback. It
      will allow us to resolve any problems that occur and help us to improve our
      services.

    • Fidelis P

      Date: 17/06/2024

      Fidelis P

      Date: 17/06/2024

      ****** ** ********** * **** ****** *** **** **** **** **** ******** I invested with them when they were called Knowledge first financial. they have now changed our plans without giving us a choice. before changing the plans they increased the transfer out fees to $210+tx to dissuade people from jumping ship. Now they are making more changes to consolidate all our childrens funds into one family plan.
      over the past few years that we have been with them, our Reps have kept changing yet they took out 9.9% of our total estimated fund's worth up front to pay these reps their fee
      * ****** **** * *** *** ****** *** ***** **** *******. ****** **** ****** you are better of investing at your bank

      Embark

      Date: 27/06/2024

      Thank you for expressing your concerns.  We’re sorry to hear of your less-than-satisfactory experience with Embark Student Corp and want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.

    • Melissa M

      Date: 16/05/2024

      * ***** ***** * ***** ** * ****** ** *** *** **** **** ******* THEY MAKE U JUMP THRU HOOPS TO GET YOUR MONEY!!!!

    • shannon r

      Date: 06/05/2024

      shannon r

      Date: 06/05/2024

      I will never go with them again, their slow at sending my cheque in the mail and they never bothered to get a mail tracking #. Terrible service.

      Embark

      Date: 10/05/2024

      Thank you for
      expressing your concerns, at Embark Student Corp, we strive to provide
      professional and efficient service to all our customers and take all
      complaints very seriously.   



      According to records, the cheques issued have been cashed.  

    • Stacey W

      Date: 26/04/2024

      Stacey W

      Date: 26/04/2024

      Embark is impossible to deal with. They do not answer questions or give information about plans when it is requested. I have made at least 10 attempts to get a simple EAP letter from them and months later I have not received the correct information. Also they take there fees upfront before they apply for the grant which means your plans do not utilize all the grant money available. It has been over 20 years of frustration and aggravation.

      Embark

      Date: 01/05/2024

      We sorry to hear
      that your experience with our company has not met your expectations.

      Customer
      satisfaction is our top priority, and that this was not demonstrated to you.

      While we'd love the
      opportunity to regain your trust, we understand how frustrated you must be
      and our apologies for any inconvenience we have caused you.



      You may, at your
      earliest convenience, please contact our Customer Care team at ********@******.ca to determine how we
      can provide you with a solution.

    • Gursimaran M

      Date: 16/04/2024

      Charged an 84% sales fee on my discontinued account for my child even though I was promised just about my full investment for a return. **** ********** ********. No supervisor has contacted me to correct or explain this mysterious charge. Extremely upset and dumbfounded

    • Pamela T

      Date: 22/03/2024

      Pamela T

      Date: 22/03/2024

      ******** ******** Trying to get money back paid in 31 years ago. 3 kids paid for in family group plan. 3rd child finished university now and didn’t get payments as promised (EAP’s) Company likes to use confusing jargon and told me if we wanted money back we had to fill out forms when they were 13, 19, 22 etc. They said that I could make appeal but after waiting about another year they tell me appeal not successful. *** ** **** ** *** *** **** **** *********** Online format doesnt work either. They like to send emails and have a revolving staff of ill-informed people who hang up in you and no one seems to be in charge. * **** **** ******* ** **** ******** ******* *** ***** ** ** ***** ******* ** *******

      Embark

      Date: 28/03/2024

      Thank you for expressing your concerns, at Embark Student Corp, we strive to provide professional and efficient service to all our
      customers and take all complaints very seriously.   



      We
      have sent you an email with the next steps, in the hopes of connecting with you to assist you,
      please respond back to our email. Thank you 

      Pamela T

      Date: 02/04/2024

      I continue to get emails from Embark but no one does anything to fix the problems that I have encountered throughout the years and have been told so many different things about my money that I believe was held for my family’s use. When my 3rd daughter finally got some EAP’s I thought the money would continue to help her. After she finished school I found she had received little assistance. She was told that she received all the money but she had received only a small portion and it is impossible to see what is grant money and what is our money which was invested on our children’s behalves

    • J. R.

      Date: 05/03/2024

      J. R.

      Date: 05/03/2024

      **** *** *** ****** I had a plan with Knowledge First that got bought out by Embark, so who knows how long Embark will be around. I can't get the rest of my money from them but they keep saying I have some, and continuously send me email after email after I told them to keep it and unsubscribed. **** ** ***** *********** You can't contact these people. They don't listen. All they want is your money and in some cases the conditions to get it back are impossible. The plans are in my kids name since becoming adults so I can't access it but they keep sending ME the emails and postal mailouts. ***** *** **** ***** ** **** *************** *** ****** **** *** ***** **** ****** ** ******

      Embark

      Date: 15/03/2024

      We sorry to hear that your experience with our company has not met
      your expectations.

      Customer satisfaction is our top priority, and that this was not
      demonstrated to you.

      While we'd love the opportunity to regain your trust, we
      understand how frustrated you must be and our apologies for any inconvenience
      we have caused you.



      You
      may, at your earliest convenience, please contact our Customer Care team at ********@******.ca to determine how we can provide you with a solution.

      J. R.

      Date: 24/04/2024

      I’m still getting emails from you even though I unsubscribed long ago. You had a chance to do the right thing but didn’t. My review stands and I have no TRUST in what you say. ****** **** **** **** **

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