We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Security System Monitors

TELUS Home Security

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security System Monitors.

Reviews

This profile includes reviews for TELUS Home Security's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

TELUS Home Security has 28 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1

    Average of 46 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Balaji C

      Date: 10/10/2024

      ***** **** **** ******** ********* I had 2 years contract and they didn’t do the service properly. Hence cancelled the services but they keep charging me the same amount after cancellation.
      Irritated and called customer service and support for 100 times and left messages and text messages. So far no one called me or solved the problem.
      Telus the worst customer service

    • Lesley R

      Date: 16/09/2024

      This company promises you that all aspects of their service is available to you as long as your pets are under 20 lbs.
      Which both my dogs are as well as my cat.
      But this is not true. I cannot alarm my system as away without it continually going off. This is not what was told to me during the sales process.
      Additionally my cat had managed to set off the console and I have had the fire department at my door when I was at work. Thankfully my neighbour was able to let them in so they did not breakdown the door.
      I have tried several times to actively withdraw from the service but I have been told I can only do that if I pay out the full balance of the three year contract or over $2000 dollars.
      Consequently I have turned off the system and stopped paying.
      I don’t believe that this is an ****** and transparent way to do business and am looking for some advice so I can get out of the contract?
      They have sent it to a collections agency.

    • Nicolae K

      Date: 26/08/2024

      My experience with ****** now acquired by Telus was without my knowledge and no signing of an agreement was made. No documentation in approving the new agreement was made as well. They just transferred my service from ****** to Telus without my permission. My ****** Service was to be completed and the contract was to be finished at the beginning of September of 2024. My current bill is now more than my previous bill and the service is far poorer than ******. I might hire a lawyer and take legal action if possible.

    • Diana S

      Date: 12/07/2024

      We have just acquired a telus home security system which includes online security. The system works fine however I have tried numerous times to register with ****** Security for their online protection through Telus with no success. I have spent hours on the phone with various customer service reps with Telus and ******. ****** advises Telus must provide a number to them. Telus only bounces me from service rep to service rep who do not have enough knowledge to help. At present I am on hold because I requested the address/name of someone to write to to lodge a complaint regarding their customer service, which is deplorable.

    • Tasso F

      Date: 08/07/2024

      Telus bought *** and took over the monitoring of my alarm without my knowledge until I started receiving invoices in the mail from Telus. Trying to reach anyone from customer service takes hours and it is impossible to reach anyone from technical support. I have cancelled my service and now they will not release the MAC address of my equipment so I can have another company monitor my system. Their main focus is trying to get to switch to their smart alarm service at double the cost with different equipment on a long term contract. So far I have spent 5 days and over 20 hours on hold.
      Telus *** ****** * ***** ******** ******** **** **** ***** ***** forcing you into using their proprietary equipment.

    • Wendy C

      Date: 19/06/2024

      Telus bought ADT in Vancouver, BC. ADT supplied us with security for our home for years and it always worked with no issues. Now, Telus runs the ADT show and nothing works. Telus recently did a fiber upgrade from copper in that area, never notified us, switch the systems and we came home to our security beeping. Called ADT/Telus Security, they can't understand why the issue happened. They recommend we call another department and schedule a technician to come out. You call that department and they are closed. Go forward 4 months, still Telus has no fix for the security issues. We resorted to unplugging the security system and now waiting for a time a technician can come out to our town.
      Unbelievable. Not to mention we have still received a bill each month for the service when they know Telus is not supplying any service at all.

    • David L

      Date: 05/06/2024

      I was referred for a 2023 Black Friday promo. The agent sold me on cost and product. It was not delivered. The agent got fired. Telus still has not resolved the mess here in June 2024. I have been misbilled. Ended up on *****, not telus. My front/back door camera, none. I was promised a top line internet friendly thermostat that was put in and didn't work. Ended up to buy a new on out of pocket. This week, I have no A/C because they didn't set it up the one I bought even with the HVAC tech that came with first tech, 2 professionals charging $175/hr.
      If you try to speak with someone it is like pulling teeth. When I got through the agent sent a tech and today came in and said he can't fix the non-telus product. A product I got because there couldn't work.
      So, I am stuck with this cycle of calling back to a company that will not resolve a problem they created. Sure I bought into it. Anyone would also, it was a great deal and still is. The equipment is atrocious and the people as of today. Telus oversold and under delivered, way under.

    • david g

      Date: 28/05/2024

      * ** ****** *** ***** **** ******* ** **** *. Telus bought my alarm company. My monitoring services at the old alarm company were not working before Telus bought it. I have been being charged a monthly monitoring fee by telus for a service I am not getting (because it was broken before Telus even came on the scene). I am currently on my 4th call with Telus customer service. I cannot seem to cancel my account with them, that I never agreed to in the first place, and for which I am getting no benefit. I have never had such bad/inconsistent customer service.

    • mark m

      Date: 22/03/2024

      I had an alarm with ****** Alarms. Telus bought them, my account was transferred. It was a nightmare getting it cancelled. I signed up with ******* ********, no problem until a few months later Telus bought them. Apparently my account was transferred without my permission, I seem to have a telus account and tried cancelling it but 45 minutes on hold and they say I need to speak with another department, and it hangs up on me. Another 40 minutes on hold, and they say they can't cancel it and I have to call back. They waste hours of my time, for something I didn't sign up for, with a company I do not want to deal with, and refuse to cancel my account even though I do not have any contract or agreement with them.

    • Tahira M

      Date: 10/01/2024

      * **** **** **** *** *** *** **** **** ***** ***** **** **** **** **** ***** My carbon monoxide detector started beeping. They sent a carbon monoxide monitoring device as mine had expired, i installed it and worked for 45 days.. I paid for the device.
      It started beeping again. I called them and they tried to fix it remotely, it didn’t work. They had another 5 week to send out a technician. There was no mention of a fee, so I asked they said no charge. The technician came home said it was a sensor problem. I asked again any charge he said no. There was no work slip provided. Nothing. I get a bill for 350$ service fee. Apparently i should have known there world be a fee. How when i was told twice there would be no fee. No informed consent before and no work order after.
      Now i get text messages saying please install the device sent to you. There is no device. I haven’t ordered anything. ** **** ***** **** *********** They have no order, no customer service *** **** **** ** **** **** **** *** ****** **** **** **** **** ******** You cant complain, as it doesn’t not fall under mobility. ** *** ****** ******* **** ** ************** *** **** ********** 

    TELUS Home Security is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.