We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Security System Monitors

TELUS Home Security

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security System Monitors.

Reviews

This profile includes reviews for TELUS Home Security's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

TELUS Home Security has 28 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1

    Average of 46 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Azhar Q

      Date: 26/12/2023

      I received an email from the collection agency stating that I owe money for unpaid Tellus bills. However, this is incorrect as they have mistakenly generated a bill in my name. I have an account with Tellus for home security and have been consistently paying my monthly bills on time, without ever missing a payment.
      But I am unsure about certain charges on my account statement. I am willing to pay any charges that are legitimate and belong to me, but I would like clarification on these specific charges. If there is a significant
      accumulation of charges that I am unaware of, it raises questions
      because I have been faithfully making my payments, and I only have one account with TELUS. Could you please provide me with a breakdown and justification for these charges?
      Thank you and best regards.

    • josephine d

      Date: 08/12/2023

      ******* **** **** * *****
      Telus bought ADT, so both parties are at fault.
      Had a security system put in place, and since day one, multiple technician visits, endless calls to Telus/ADT, the problem remains unresolved. Caused enormous agony as they sent invoices for technician's visits when these people did not know what they were doing. Why? Horrendous service, and after 1.5 years, this situation is still ongoing. Cannot reach anyone who can resolve the problem (replace a defective camera). Have been given the runaround. Thousands of dollars, and defective merchandise. Unacceptable. Horrible app and every time we encounter a power outage, I need to go on site to readjust the settings on the NVR.

    • Sean E

      Date: 25/10/2023

      ****** **** I have never seen a company or business so poorly run. They get everything wrong.
      Signed up with it when it was ADT and things were rather decent, then ***** bought them in 2019 and ever since it's been a downhill road **** ****.
      The techs have no clue, *** *************** **** *** ***********. The call center cannot process a simple tech issue. The communication between the call center and techs is zero. Often the techs shows without the right equipment and then leave. Then you have to start the process all over again. The techs can also make your problem worse - one sensor wasn't working the tech make my whole system stop working. Be prepared to be on the phone 2-3 hours at a time multiple times until one day your issue may be resolved.

    • Eny R

      Date: 11/09/2023

      September 2023
      TELUS ADT Canada is TERRIBLE. Dysfunctional. Ex. Setting alarm by my mobile when departing: most times alarm is NOT on.
      I have had technicians come to the home numerous times. When technicians spoke on phone, the wait time is overly lengthy, spoke with various technicians, & 1 to 2 hours wasted time on phone with technician most of whom are in Asia, NOT Canada, the problem is not resolved. Waste of money. Waste of time. Use as anorher Home Security provider!!!
      I called today and no one answered the call. This happens each time I phone lately. The recorded message repeats in a loop. ?? I even tried option 1 which means that the Alarm has been triggered: even then no one answered my call!!! ??
      Phone calls are not picked up.
      There is ALWAYS something wrong with the system. ALWAYS notifications of at least 2 to 3 problems with the system.
      ADT was GREAT prior to TELUS takeover. Will NOT renew. Waiting for contract to end.
      DO NOT RECOMMEND. ??
      I need security.
      I have excellent neighbours & we watch each others property. This is far better 'security' than TELUS ADT which is utterly useless.
      Do NOT waste your money on TELUS ADT Home Security!!
      **** * Calgary, Alberta, Canada

    • Christine H

      Date: 17/06/2023

      I have been waiting for someone to help my elderly mother with her alarm system. Nobody called her to set-up a service appointment as promised by the customer service rep. When I called to ask why? They said her system is outdated. I asked to speak with a manager and made the request. Of course nobody called me and I am still waiting for someone to call to help figure things out. Meanwhile, my mom is still getting charged with an alarm system that doesn’t work and which hasn’t worked in a little while. When the alarm rang once and the police had to go to her house, nobody even called to check up on her from the company! No help whatsoever from this company or follow-up. I am so disappointed!

    • Jason C

      Date: 11/05/2023

      Beware. ADT was good before transitioning to *****. Despite suspending monitoring during a home reno they resumed billing me for monitoring at an empty location without active security. Would not return funds and then attempted to ****** payment to cancel services. Will be looking for another provider *** **** ****** ******* ***** **** *******

    • Jody S

      Date: 19/04/2023

      ***** ******** ******** Complete run around when equipment breaks down before contract up.

    • Alice Y

      Date: 03/04/2023

      The worst security company, I had the smart home system installed at my new house for about a year and a half, the system constantly not working properly, had to contact support multiple times and still couldn’t resolve all the problems. I am going to switch to another company after my contract is up.

    • Nemer b

      Date: 22/03/2023

      This is the worst customer service that I lived in my life, **** *** *******, they just put you on hold, I had the service with their loyalty department, the rep is Alexandre, I have no clue how they can allow a person to ***** us that way . I am really shocked *** **** ***** ********* *** ***** ** ******.
      I sold my house , and trying to request a cancellation or transfer* *** * *** ** ** ******* ***** ***** **** **** * ******* ******* ** *** ******* ***** *** ***** ********* *** * *** ******** **** * ** ***** ********

    • Debbie H

      Date: 16/03/2023

      ** ***** *** ** ****** ** **** ***** **** ** **** * ***** ***** **** ** *** *** ** *** **** *** ***** ***** **** **** it has been a nightmare to call them, and get anything done or changed. I agree with all the previous reviews, when you FINALLY get to talk to a real person they say they will call back and they never do. We had suspended our service while we were renovating and, at that time, we arranged to have everything reactivated on March 1 and updated including cameras etc. *** ***** ***** **** ***** **** ********* ** ****** *** **** no one came or called on March 1 I called them and was told that the whole service was cancelled, service rep said he would look into it and call back (never did). Called again today and got a very nice lady who seemed to understand the situation and said that someone would call back. A guy did call back but I had to give ALL my info again and when he asked for my driver's license I put the brakes on and told him I was not giving him that information. He said if I didn't want to give him that information I could call back. I told him to cancel the whole thing (I know, it was already cancelled) and we would get a different company to provide our security service. * ***** **** **** *** ****** **** So FRUSTRATING, ***** **** **** ***** ***** ********** *** ********** Never again.

    TELUS Home Security is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.