We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Telecommunications

Bell Mobility

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telecommunications.

Reviews

This profile includes reviews for Bell Mobility's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Bell Mobility has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Bell Mobility

      Client Relations Centre 5099 Creekbank Rd, East Tower Mississauga, ON L4W 5N2

    • Bell

      1235 Main St. N Moose Jaw, SK S6H 6M4

    • Bell Mobility

      - Ottawa, ON K1Z 7M4

    • Bell Mobility

      1200 St Laurent Blvd. St Laurent Shopping Center Ottawa, ON K1K 3B8

    • Bell Mobility

      1 carrefour Alexander-Graham-Bell, Building A-7, Verdun, QC H3E 3B3

    Customer Review Ratings

    1.04

    Average of 101 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Shiela B

      Date: 21/11/2024

      I am receiving anywhere from 3 to 5 phone calls a day from bell mobility and I'm getting quite sick and tired of it, even though I've told them repeatedly.I am not switching to their service ***** ** *** **** **** **** ****** ******** I have told them countless times not to call me and to lose my number as I will never switch over to their company

    • Lara D

      Date: 14/11/2024

      I receive 10-20 calls/week from different telephone numbers indicating that they are a representative of Bell Canada.
      I have asked to be removed from the calling list but continue to receive these calls. It is annoying and time consuming.
      I am not a Bell customer and will NEVER choose Bell by virtue of their ********** approach to marketing.

    • Waseem K

      Date: 03/11/2024

      There 5G service is not good at all I don't know who awarded them the fastest 5G in 2023!
      one of the line can not send sms customer service has no answer?
      over all not happy as a new customer moved from another provider, I will definitely leave them and go back to my previous provider.
      * ****** *** **** **** * * *****

    • Dean W

      Date: 24/10/2024

      **** ** * **** ** ******** ** *** **** **** **** ********.
      They make really bad mistakes with your account and even when they are wrong will never give you a credit for their Mistakes
      I moved to Edmonton and required a local number. Bell gave me a new number that turned out to be long distance to Edmonton. I called customer service and they argued with me saying it was local. The number was local to Boyle Alberta. They would not change it without an $80 charge.
      The reason I needed the local number was for the intercom in our Condo.
      Bell forced me to change providers as their customer support did nothing but argue with me. Now they will not offer any credit at all to my account; even though they are wrong.

    • Shanice A

      Date: 18/10/2024

      I will never ever EVER come back to bell mobility again. I had a credit on my account and needed help collecting MY money back. I followed all of the bell mobility advisor’s instructions to wait for the account to close and then I will get my refund. However, they did this on purpose so they can issue the refund under my father‘s name who is now deceased. And then told me I would have to hire a lawyer just to get $57 of my own money back. Bell mobility ** * *** **** not only the fact that they were going to issue the refund and it was going to take 60 days. I spent over an hour on the phone talking to multiple people who kept telling me to repeat my story over and over again only to get no help no apology no real assistance. I will definitely be telling all of my friends, Family, coworkers, and anyone who ever asks about Bell mobility. ** ***** **** ** **** ********** ******** ******** ******** ******** ******* ** * ****** ***** ** *** *****

    • Dima Z

      Date: 12/10/2024

      * ** ******* ** ******** ******** ***** *** poor service and unresolved technical issues I experienced since switching to Bell Mobility in August. After being with my previous provider since 2017, I expected a high standard of service but was met with ongoing problems.
      From the start, I was charged activation fees for four lines, despite being told they would be waived. After over two hours on the phone and an unhelpful conversation with a manager, the charges were finally refunded, setting a disappointing precedent.
      However, the primary reason for my dissatisfaction and decision to leave Bell today is a persistent issue with one of my lines. When traveling abroad, the voice service completely stopped working, though 5G data and SMS functioned. This issue, critical to my business, was reported in August, but support closed the case without resolution, ironically stating they could not reach me by phone.
      I changed my SIM card, as advised, but during a recent trip, the problem persisted. Despite opening another ticket, I was told I needed to be in the U.S. with an additional line for troubleshooting. My request to escalate the issue was denied, with the support team refusing to escalate the matter because I had already crossed back into Canada.
      Expecting a customer to travel internationally just to resolve a service issue is unreasonable. The fact that only one line out of four was affected suggests a technical issue that should have been addressed remotely.
      I am submitting this ********* to highlight the mishandling of this issue, which ultimately led to my decision to leave Bell Mobility today.

    • Zac R

      Date: 06/10/2024

      **** ****** ** ****** *** ***** ******* ******* **** **** **** ***** * ***** ***** ******** *** **** ** ********* ****** ** *** *** ***** They will over charge you, they won’t offer any assistance, they’ll delete settings off your phone, they’ll ever hang up on you while on hold. ****** **** ******** * ******** *** ** *** *** ****

    • Victoria F

      Date: 05/10/2024

      Very slow data speed, got a great plan. They told me two weeks ago that I’d get a call back in 24-72 hours and haven’t received a call. They got me to get a new device and SIM card and still no resolution. I can’t return the device because I exchanged it, when my plan is done I will never be a Bell customer again. I have wasted so much time trying to fix this with minimal help from customer service.

    • Steve S

      Date: 27/09/2024

      I have to vent about my recent interaction with Bell mobility ********* sales practices. Specifically how I was deliberately misled about the ability to purchase a plan to allow my sons ******* smart watch to function as a stand alone device while sharing my wife's cellular plan. I spent more that 2 weeks researching and discussing watch choices based on mobility package capabilities with Bell sales and technical people, who all said my request for stand alone phone number on the ******* watch linked to the shared data cellular plan on my wife's phone was entirely doable. After purchasing the watch and setting up a cellular plan, my interation for over 2 hours with sales, technical and finally a case manager all ended with multiple disconnections and differing answers and no solutions. The fact that Bell's "customer service" inherently prevents contacting the same person who just disconnected you ** **** *** ** *** ******* * **** **** ******** ***** ** **** *********** Do better Bell!

    • Andrea F

      Date: 12/09/2024

      I have cancelled my service with bell in July, I called and make sure everything was paid including device since I didn’t want to talk to them anymore , due to the untrained staff and poor customer service. I called them last month to ask because I received a different bill and they said that they will credit some money for me. But yesterday Sept I received another bill, I callled back and someone without any knowledge told me very confused that I have to pay again.

    Bell Mobility is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.