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Business Profile

Building Restoration

Belfor Restoration Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Building Restoration.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:23/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi, I would just like to say that before contacting you I have been trying to settle this with the company for many years now. I had work done by Belfor through my insurance company after I experienced flooding. They did some work to my ceiling a couple of years later the taping work on the ceiling started to come undone. I asked them to come and repair this work as it was still under warranty. I had someone come out and look at it and they said it would be covered and they would come and fix it. They never did. I have text messages and emails dating back years ago. They have gone through many different property managers over the years and each one I contacted had come out to my house and say they would fix it. They never did. Now they are saying that the warranty is expired. If they had come to do they work 3 years ago when I had asked them the warranty wouldn’t have been expired. I am beyond frustrated because I keep getting the run around from the different managers that I have dealt with. I have text messages and emails to prove that I reached out to the company years ago, but now they won’t even get back to me. I have already sent them multiple emails and texts as well as pictures. I would just like them to complete the repairs like they said they would in the first place. I’ve attached only a few of the emails and texts and emails exchanged but you can see how many people I have tried to contact to have this resolved over the years. Please feel free to reach out to me for further information. ***** ********** ************ Thank You

Belfor Restoration Services is NOT a BBB Accredited Business.

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