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Business Profile

Windows

Capital Comfort Windows & Doors Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 34 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:28/07/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased 2 porch enclosures Feb 21, 2021 for 15,820.00 with the delivery spring 2021. They didn't place the order and finally delivery was August 29, 2021, payment was made in full.

    During the installation they broke the frame on the front door, they promised to come back in 2 weeks to fix it as they had the part in the shop. There is a well overuse of caulking used to join the windows to the house. There were other deficiencies were brought to their attention.

    After emailing just about every 2 weeks **** ********** came to the house in May 2022 took a lot of pictures of what needed to be fixed and told us it would be a day job to fix everything. Finally in June 2022 the window installer came back to fix the issues. He did fix a couple of things but none of the main deficiencies were addressed.

    After another lengthily delay and empty promises we have been more the patience with them and feel the communication level has broken down.

    I have added pictures not sure how many will transfer
    - showing missing frame
    - white door bracket on black door
    - frame that didn't fit
    - bottom of door weather striping peeling - as door not finished
    - top of outside front door showing screw holes in main window frame
    - top of inside door mess
    - back enclosure showing caulking mess
    - front enclosure not caulked and random screw

  • Initial Complaint

    Date:26/07/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Through our contractor we ordered a front door (along with windows) in July, 2020. We have yet to receive the front door. The first front door was delivered in March 2021 but was the wrong size, wrong colour and wrong style. At that time we were told we would have the correct door within 3 weeks. Finally, in February of 2022 another door was delivered but had the wrong in-swing. Again, we were told it would take 2 weeks to correct the problem. It is now almost the end of July, 2022 and we have yet to receive our front door. Every time we reach out to inquire as to the status of the door we are told it should be with us shortly. Every time the wrong door is delivered, Capital Comfort tries to blame the contractor or us personally for the mistakes but they have never tried to contact us with drawings or sketches of the doors for our approval prior to delivery.

Capital Comfort Windows & Doors Inc is NOT a BBB Accredited Business.

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