We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Car Dealers

Cardinal Kia

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Car Dealers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:17/10/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a 2016 ***** ****** ** **** on December 2020 from a KIA dealership in Niagara Falls Canada and it has a VIN of * ****************. Upon looking over the vehicle it was noted that a new Starter had been installed as it was listed in the documentation I received with the car as well it could be noticed when looking under the hood at the time as it was shiny and clean. During my several test drives there was absolutely no issue with the car starting until after I was the owner and had taken possession of the car. It was roughly 3 weeks to a month later that I would start getting the grinding noise when the car would attempt to be started. Fast forward to today and it is now grinding 3-6 times each time we try and start the car. When I finally took it into ***** I was told by a mechanic that the issue can only be fixed by replacing the flywheel and the starter yet again and the price to do so was $3100.00 + tax. Started to research this issue on the Internet and found that this year and model ****** had been identified as having this issue as well as several other issues that are being taken care of by ***** (Driver running light assemblies being replaced under extended warranty) for both the headlight's on the car. *** ******* I purchased this at the start of the Pandemic I was unable to get it into a garage at that time as everything shut down so I could NOT find out if this was a warranty covered issue. Once the economy opened up again and I was able to go to the ***** dealership again is when I found out about the repair needed to fix this issue once and for all. I decided to reach out to ***** Canada ** * ***** ** ********* ******** **** I just learned about how to fix this issue at this time and was hoping they could cover this issue in full or work with me to maybe pay 50% and I cover 50%. The ***** Canada Case number for my initial email to them is ********. * ****** ****** ****** ** *** **** ** * **** ** ***** *** ****** **** **** ****

Cardinal Kia is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.