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Business Profile

New Car Dealers

North Bay Mitsubishi

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:24/11/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Took vehicle to north bay mitsubishi. First it was battery, then fuel exchange then engine. Was told battery changed. Nothing done. At different mechanic. 2 litres of oil, too much, in engine. Battery not replaced. Was lied to as soon as car taken in. Engine is repairable. Still have a 1.5 years warranty on car. Mitsubishi canada wouldn't do anything. What kend pf mecjanic puts too much oil in engine? Last oil change, year ago, dpne at north bay mitsubishi. When i first took car in, the next day i get a text from salesman trying to sell me new car. This business needs to be looked at. I honestly believe they were trying to warranty **** me. I dpn't even know if the last time oil change was done if they even did anytging besides putting too much oil in my engine. Not impressed. Warranty a joke. They shouldn't be allowed to treat customers like this.

    Business Response

    Date: 29/11/2022

    Thank you for the feedback, however, the content is not completely accurate.  The battery was tested as per manufacturers requirements and did not require replacement and as such was serviced and recharged at no charge to the customer. Mitsubishi Canada will not replace the battery under warranty as at the time of testing it was within proper specifications and was not required and as such not warrantable.  This would have been the context of the conversation with the customer from the dealership and the Mitsubishi Canada at that time.  As for "too much oil a year prior".  Every oil change we perform is measured to manufacturers specification and filled a  to avoid the potential for this to happen.  Most recently the customer dropped the car off without an appointment and towed it to a non Mitsubishi affiliated shop as she did not want to wait for a proper diagnosis. As such we are unable to determine if there was or was not a warrantable problem.  As per the customers request we have noted her file for no contact at the dealer level.

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