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Business Profile

New Car Dealers

North Bay Mitsubishi

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Amber M

    Date: 21/01/2025

    am writing to file an official complaint against North Bay Mitsubishis service department. My experience with this dealership has been nothing short of appalling, and I feel it is necessary to report their actions to the BBB so that others can be warned.I have brought my vehicle into North Bay Mitsubishi on multiple occasions for repairs, but each time, the issues I brought the car in for were never properly addressed. Despite assurances that my car was fixed, the same problems persisted. I have wasted countless hours and money, only to be left with an unresolved vehicle and a complete lack of professionalism from the service team.What makes this situation even worse is the false promises I was given. I was assured that I would be reimbursed for certain expenses related to these ongoing issues. However, after I followed up, I was told that I was lying about the reimbursement and that they had no record of any such agreement. The service department has shown nothing but contempt for me as a customer and has failed to follow through on their commitments.The treatment I have received at North Bay Mitsubishi has been beyond disappointing. The service department has repeatedly lied to me, failed to fix my vehicle, and now refuses to honor their promises. I am frustrated and angry, and I want to make it clear that I will never consider purchasing or servicing a vehicle at this dealership again.I am asking the BBB to take action on this matter and hold North Bay Mitsubishi accountable for their dishonest practices and poor customer service. I expect a full resolution, including the reimbursement they promised me, and for them to take appropriate steps to ensure other customers do not suffer as I have.Thank you for your attention to this serious complaint.

North Bay Mitsubishi is NOT a BBB Accredited Business.

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