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Business Profile

Advertising Specialties

Corpcom

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/11/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In 2021 I received a phone call from **** * ******* *** a local ***** Real Estate agent office to place an ad on their sales folders which they hand out to home buyers. Pro Pacific DKI is a locally owned property restoration and we believed this to be a valuable, local marketing idea that would help us grow our visibility in the ********** market.
    However, it turns out that the company we were contracting with is not "Anchor ***** - Frank Farely Realtor" but Corporate Communications. As part of the marketing folders, they offered a free link to our website on ************************************************* 
    We signed up for the brochures, signed the contract and paid our $1044. However, the fine print on the contract stated that the webpage link would auto-renew in a year if we did not cancel within 60 days of the renewal date. The only notification I received that this happened was a $290.00 charge on my credit card on June 29, 2022. I contacted multiple people at Corporate Communications to inquire and explain that we NEVER intended to renew the website link and we wanted to cancel and be refunded, **** **** ***** *********** and maintain that the charge is valid as we signed the contract.
    While I understand auto-renew clauses are legal in Canada, there needs to be prior notification before any company charges a credit card. Moreover, it was never the service we intended to purchase! It was a free "ad-on" to the original hard copy folder advertisement. Lastly, $290 for a website link with zero traffic on it is not a service we would ever consider buying. We have tried repeatedly to have the charge reversed but calls and emails have not been returned.
    * **** ******* *** ** *** ***** ***** ***** * * *** ** *** ******* ************ **** *** ********* *** **** ** **** ***** ******* **** ** ********* * **** **** ******** * **** ** *** ******** ** ********** *** ***** ****** ****** ** *** ***********

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